Charlotte M.
Google
We bought a Fritz Hansen Egg Chair in 2016 for over €6,000. At the beginning of the week, we contacted Fritz Hansen because one side of the chair had a material defect in the fabric that we wanted to have repaired.
Fritz Hansen then informed us of the following: "The photos were shown to the upholstery department, which stated that the hole could not have occurred on its own but was caused by external factors. Therefore, it is not a material defect.
The fabric around the area of the hole is scratched, whereas other areas of the chair do not look like this. It is possible that the fabric rubbed against something, which might be the cause.
The manufacturer does not offer localized repairs for the hole.
Fritz Hansen only offers a complete reupholstery, priced at €3,990.00 + VAT.
Transport costs are €375.00 net + VAT."
The chair was placed freely in the room, so it could not have rubbed against anything.
Is Fritz Hansen's solution to charge over €5,000 for reupholstery? For that price, Fritz Hansen is practically suggesting that we buy a new chair altogether. Considering sustainability and the original purchase price, one would expect that furniture priced over €5,000 would last longer than just eight years.
Moreover, Fritz Hansen uses Kvadrat fabrics, which come with a 10-year warranty.
Wow! I have never experienced such poor customer service before! It is unbelievable how customers who were willing to spend several thousand euros on a piece of furniture are treated. Next time, it would be better to buy a replica right away, as Fritz Hansen clearly doesn’t care about its customers.
