Tara G.
Yelp
Everything is a train wreck. We got there on a Sunday about 3pm, and were originally the only people on the deck. There were 7 of us (my son and his wife, her parents, her Aunt and my husband and I).
I am an Elite Yelp member and often check in; especially at new restaurants. When I checked in, I saw that I could get an appetizer for 50% off. I ordered a half pound of steamed shrimp ($11) from the appetizers menu, since there was a coupon. My son and his wife pulled up their Yelp app and got the same offer and ordered the same.
When it was about to be brought out, they informed us that the Manager said that they'd never heard of such a coupon, and would not honor it. We both said to cancel the shrimp then, as we were only ordering it because of the coupon. It was an official Yelp coupon from the company. But okay...whatever.
So they called the Owner, who said they would honor one coupon per party just this one time (even though we were 4 checks), which was no problem, because we wouldn't even consider coming back.
My son repeatedly said to cancel his shrimp appetizer, and my husband and I went ahead and took ours, since they were allowing us to use the coupon. They brought out 2 orders of shrimp. My son said, "We said that we didn't want ours". She said, "Well it was already cooked, so instead of us tossing it, you can just have it".
We started looking over the menu. My son said, "Sides are extra". I said, "No, fries are included. Premium sides are extra". We were confused. We looked over each other's menus. Half of our party had menus that stated fries were included and half of us had menus that stated no sides were included. Once we brought it up to our waitress, she clarified fries were in fact included.
Two hours later, we finally got our food. We were told the power went out. It was a hot sunny day, so I'm not sure how that happened, but I guess it's possible. Oddly enough, the music still worked, which blasted nonstop, and at deafening volumes that we repeatedly requested that they turn down, even a little, as we screamed across the table at each other, which they never accommodated.
The food...the shrimp wasn't that good, so we ended up not eating it all. Our dishes from our appetizers sat and sat, our waitress came and went and kept our drinks full, but the dirty dishes sat. Finally I said, "Can you please take these?" Flies were all over it. My son ordered a pulled pork sandwich with fries, that was massive and packed full of meat. He thought that it was average: not the best that he's had, but not the worst. My daughter in law did enjoy her Beyond burger and mac and cheese. However, her mother thought that her chicken was undercooked. Her father ordered the jalapeno poppers and fries, and they brought him out cold fries and at the last minute, notified him that they didn't have the jalapeno poppers. So he had nothing to eat. My husband and I ordered the Cuban and split it. It literally had maybe a tablespoon of pulled pork on it, and the ham was so thin and almost nonexistent, that I had to pull the bun back, because I thought that they'd forgotten to put it on. We were so hungry after waiting 2 hours, we just gobbled it down. When they brought us our food, they asked if we wanted condiments. We all requested ketchup for our fries. They literally brought one tiny condiment cup of ketchup for the entire table, and said that they ran out of ketchup! What kind of restaurant runs out of ketchup? Folks, I couldn't make this up if I tried.
When the check finally came some 30 minutes after we'd finished eating, I saw that our coupon for the shrimp had not been applied. Same with my son, who had repeatedly asked that they take it off, but was told that there would be no charge. The waitress said that the coupon will be applied when she runs the card. Umm no. I don't pay a check unless I agree to what is written on it. My daughter in laws father was charged for the jalapeno poppers that he never even received and cold fries, which he never ate.
The owner Bill came over to see what the issue was. We all, mostly out of frustration, started explaining our situation starting with the shrimp appetizer. The OWNER said, "Well, there's the problem! We don't even have shrimp on our appetizer menu!" I had to show him his own menu to prove that there is in fact shrimp on the app menu.
In the end, Bill fixed the checks. The jalapeno poppers came off, that weren't ordered, both half orders of shrimp were comped, as well as our Cuban sandwich, which we appreciated. I was going to add a star, since the Owner did in fact make things right, to best of his abilities. But then the Owner's wife responded to another of our parties Google review quite rudely and unprofessionally, so in the end, my first impression stands. This place is shady. I highly recommend staying as far away from this place as possible.
