Jeremy C.
Yelp
After debating if I should post anything or not, I have decided that silence is acceptance and speaking out is the best thing right now.
I was extremely disappointed with Frogtown and the treatment my friends and I experienced there today. I had visited back in 2013 and thought it was a nice place, great view, and thought it would be perfect for celebrating my friend and her birthday.
When I say the prejudice we experienced at this place was beyond obvious, it's an understatement. The server seemed to have trouble remembering requests from our table, but some how managed to remember and act quickly for the same request for other tables. We asked at least 3 times for extra plates, salt and pepper, and kept getting apologies for "getting busy" and being "understaffed". The table beside us had extra plates and we're waiting on their food for a while. Another two tables received salt and pepper upon request, we did not.
I also noticed when the server looked at our table, she did not acknowledge when someone else at the table tried to get her attention, but when I (being the only white guy at the table), motioned for her to come over, she came right away. We mentioned the food wasn't good and was met with a heavy sigh and eye roll.
Customer service goes a long way. I understand being tired and having a rough day, however that does not excuse being rude towards one set of customers and treating another table (all white) like they are VIP.
When I asked if gratuity was included, I was told an 18% service charge was added but that was put into a pot and shared. I could tip separately if I would like, which I did despite the poor service. Average cost for food was $18-$25 (not worth it in my opinion for a panini sandwich and some chips with a side of spring mix lettuce.) I also felt like three samples for a flight tasting at $20-$25 was a bit pricy as well. You can buy a bottle and get more than 6 oz of wine for the same price.
Finally, rather than fixing the lock on their restroom, they put up a sign saying please knock if the door is closed as the lock is broken.
I cannot say how embarrassed I was today after recommending this place to my friends. I will not be going back and will not be recommending it to anyone in the future.