Front Royal DMV

Just had a fantastic experience in the DMV! They were kind and super helpful and all of them were smiling! Good leadership truly matters and shows up and their boss was very pleasant. Great Job!

Came here to register a camper RV I purchased. I was asked for either my passport or a valid driver’s license. A passport? Because she automatically thought I was going to apply for my driver license. I am a U.S.-born citizen, and I have a valid driver’s license. I provided my Real ID and brought all the required documents, I even triple-checked ahead of time by calling customer service. Despite that, I was turned away. The representative wouldn’t let me speak, and when I finally got a chance to explain that I had checked online and confirmed by phone, she went to get the supervisor. The supervisor also turned me away and told me, and I quote, that I “wasted both mine and their time.”I went to the Winchester location instead, no issues whatsoever. And apparently many people have experienced the same issue, specifically anyone who isn’t white/caucasian. What a shame.

I showed up with all the documents necessary and the woman at the information desk was rude and asked me for my passport when I clearly told her I had my green card. Simply racist. She wouldn’t let me even get a word out and turned me away. Came to Winchester instead and the kind lady said the documents I provided were correct and I didn’t need to show a passport.

Customer service rep “Jen” knows her business! She worked with me to streamline a complex transaction efficiently and with a friendly smile. Thank you Jen!

While the agents weren't very personable, they got me in and out in less than 10 minutes for registration and tag transfer. That alone is amazing feat compared to Warrenton location in fauquier county. So absolutely no complaints!

Excellent. Got us in and out quickly and was very helpful and kind. Honestly I've never had a problem at this DMV.

100% worth the drive! Really friendly and helpful staff, and the vibe was amazing - which is not the typical experience! I was in and out in minutes.

The best costumer service, this ladies are awesome and quick. My wife had an appoiment as soon as she did the check in she was called. Then I decided to change my driver license without appointment waited like 15 minutes that's awesome. WE saw that some of the costumers waiting ask questions and those ladies gave them answers very polite and friendly. They even said thank you to the costumers when done with the transactions. Other DMV offices they do not even answer or they do but rude. This ladies are the best they were very helpful, friendly and quick. They greet everyone with a smile and friendly attitude. All I can say that my respect for this ladies and many blessings for them all. You ladies are awesome!!!

What a great DMV. For most the DMV is a place of nightmares that last far too long. I was surprised when I walked in and there were 3 staff at the counter to serve customers and a greeter near the door. I did not have an appointment but was greeted, asked what I needed and verified that I had the required documentation. Within 30 minutes I had a new license and registration. Thank you for being so efficient and friendly. The nightmare comes from trying to get the state inspection. Multiple garages in Front Royal but getting a same day inspection is almost impossible even showing up before the doors open. Oregon definitely had their $&!/ in one sock there. Quick easy and effective.

The only thing that exceeds the staff's incompetence is their rudeness. If possible go anywhere else. I attempted to register a car and they are clueless, but mouthy.

If you need proof the mob is well and live this place is your proof. Never had any problems until 2017. I'm starting to wonder if they're out to get me because they know I voted for Trump. I go in there and the ladies are nothing but nasty condescending and rude. They had a problem with me for no reason, they keep suspending my license and they keep asking for more and more money I've paid over $4000 the last three years just to keep my license so I can keep my job. Yet I have a perfect driving record with +5 safe balance and no accidents and I've never been arrested. Once they get their hooks in you they just won't let go.

This place has their shit together.....Wish I could give them six stars. Easily the best experience I've ever had at the DMV. From the check-in lady making sure I had all documents required for the business I was conducting to the staff behind the counter making recommendations on the best course of action for I needed. I will drive the 58 miles from my home to this place for all future DMV needs.

Never in my life would I think I would be given a DMV a good review. Even having to think about going in one gives me anxiety. From having to wait in long lines to dealing with unbelievably rude employees, it's definitely a trip I dread. This DMV however has completely changed that. My husband and I went today (Saturday) and arrived about 20 minutes before they opened. There was a line outside which I mean you can expect at any DMV but given that this location is in Front Royal, away from the business of NOVA, it wasn't bad at all. They opened right on time and I was pleasantly surprised to have a smiling helpful employee give me my ticket number. Dealing with friendly employees at a DMV is such a new experience for me. All I've been used to was dealing with grumpy as hell employees mad at the world that they worked there. It was not the case here though which I appreciate so much! After we got our ticket I think it was about 20 minutes before our number was called. The lady who attended us at the counter was even nicer than the first lady. I'm telling you guys I had to pinch myself because I couldn't believe it! I think the total time we spent there was probably 40 minutes and this was on a Saturday. The only reason I'm giving this place 4 stars is because of the seating situation. There's only about 30-35 chairs and given that sometimes people come with their kids or spouses that's definitely not enough seating. I will however continue to make the 45 minute drive to this DMV for any needs in the future.

DMV is a joke can't get an appointment but they have no problems punishing the motorist for not complying with their request. This whole country is going to hell

Ok for a DMV, but there is a short blonde woman who works there (she wears lots of rings) who does not seem to know how to do her job, is impatient, cannot answer any questions, and is overall an unpleasant person. Whenever I go to this DMV I am frustrated and irritated when she "helps" me. She shouldn't be working there because all the other employees do a fine job, but she soils the reputation of that DMV.

Everyone in the DMV office was extremely nice. One pleasant lady worked with my son for the on road driving test. While waiting for him to complete his testing process, I overheard two others that had complex situations involving their licenses. The DMV workers were very patient and worked with them to resolve their particular situations.

The ladies here have to deal with a bunch of assholes, and even under all that stress they keep there cool and give great service.