FUFU KYOTO

The property is a delight and matches others in the brand. The food is excellent, and each Koshitsu I ate in overlooked the delightful garden, making for a memorable evening. The staff are charming and anxious to please. However, what is lacking is experience, the tricks of hospitality.||If your check-in time is 3 pm and someone arrives at 1 pm, make them feel welcome, take their luggage, give them a welcome drink and suggest options quickly.||Read a book in a private, quiet area.||Take a look at our beautiful garden, and if the outhouse is not in use, make it a place for people to sit.||Offer without being asked a cup of Japanese Tea.||Offer a map of the surrounding area and show them outside and the direction. A walk along the river.||What you do not do is simply say check-in time is 3 pm and then go dead on the guest.||I am very experienced, I see these things, I overcome them, but some people will be tired and need coaxing toward 3 pm.||There was a misunderstanding over dinner one night. Michelle-san, this charcoal pot is for decoration. The food is ready to eat. Or breakfast, I had no idea at what point the Hot Pot would be ready. Should it bubble or simmer?||But the food was excellent, and the room was perfectly designed. I received a 7.30 in-room breakfast, so kudos to the gentleman who gradually emerged out of his shyness to secure the arrangement.||It's all there; it just needs orchestrating. The food is great, the accommodation excellent the staff willing. The absence is obvious: Guidance and Management.

We spent four nights at this beautiful hotel, which is very well located. The room was lovely and comfortable, though unfortunately it had no real view — the windows were not see-through, so we missed being able to see the sky.||The food was excellent for both breakfast and dinner — beautifully presented and very high quality. However, the menu repeats every three days and there are no choices: you must take the set menu as offered.||The main downside of the hotel was its rigidity. There is no flexibility in the rules. Breakfast is only served between 8:00 and 10:00 a.m., which feels late for a sightseeing city like Kyoto where you may want an early start to avoid the crowds. On our first day, the earliest breakfast slot available was at 9:00! For the following days you must reserve your breakfast time in advance, and changes are not allowed afterward. Even in-room breakfast at 7:30 was unavailable because all slots were already booked.||Service at the reception was another weak point — the staff often seemed stressed, and some did not speak English, which made communication difficult. When we booked a taxi, they got the time wrong, and even a simple request to purchase souvenirs became confusing until we asked for a more experienced English-speaking staff member to assist.||Overall, beautiful rooms and great food, but no flexibility and language difficulties detracted from the experience. We’re not sure we would return.

After a busy week of traveling thru Tokyo Sapporo and Osaka my wife and I arrived at the peaceful and quiet Fufu Kyoto. We travel to Japan every year for our anniversary and this was our first time staying at a Ryokan style hotel. The atmosphere at this place is incredible, the dark quiet hallways with decorative plants that change daily . The rooms are perfectly decorated and modern with very cool customizable lighting from the iPad. We had a traditional style dinner one night which was a nice experience, but the highlight was the onsen . It’s hard to describe how a soak in the morning can change your whole day . Thanks for the wonderful experience Fufu . We will be back!

We had to be in Kyoto at the busy season of fall foliage peak, so we decided to spend a bit more and stayed at Fufu Kyoto. For the price we paid we were quite disappointed: 1)Lack of security/front desk person: at 8pm the front lobby was unmanned and we walked straight to guest rooms without anyone greeting = no security. 2) Small property: the garden area was barely there. Very narrow pathway on slippery rocks 3)Lack of respect: dinner was scheduled for 8:30pm and a lady staff kept rushing through with putting food on the table and removing dishes(in the middle of eating 1st dish and trying to enjoy she pushed through the next dish and insisted on explaining. Same with the following 2 dishes). On the other hand the food was and drinks were quite good. As one can see in the generic answers here management doesn't take feedback seriously.

Amazing property in amazing location. Great rooms with indoor onsen. Interaction with staff however is disappointing. Robot like persons (AI robots arguably would be more efficient) with little interaction capabilities unfortunately. Trying hard but in avail. Language skills are also to be improved when working in international hospitality.

Having had an incredible stay at Fufu Nikko previously, I was excited to experience another property in the Fufu collection. Unfortunately, Fufu Kyoto didn't quite live up to the same standards.||Pros:|- Nice property and room: hotel itself is lovely with well-designed spaces|- Good breakfast: much better than dinner|- Onsen in room is always nice||Cons:|- Service quality: staff appeared young and inexperienced. We checked in late so there were no other guests, but at checkout time there was a long wait for them to get to us. When we were leaving, staff/bellman stood around and was not helpful with luggages when leaving. My husband pulled out our largest luggages himself and helped taxi driver load while a staff/young bellman stood and watched and just followed my husband out the door. This same staff asked us where we were going but clearly did not inform taxi driver (as bellman usually do in the local language) and we had to communicate with driver again. |- Bed configuration: bed setup was unusual (it was just me and my husband, no kids) - appeared to be two beds pushed together with two separate blankets, one covering only 2/3 of the sleeping area. We ended up using just one side of the "bed."|- Mediocre dinner: fell short compared to the Nikko property. For example, the sashimi, while the same quantity, was served in thick, bulky chunks with tendon rather than the refined, thinly sliced presentation usually experienced at nice restaurants. The overall attention to detail in food preparation wasn't at the same level.||tldr: hotel itself was consistent with design and branding of Fufu properties, but service and food were meh. Many other choices in Kyoto at the same price point.

Absolutely amazing experience at Fufu Kyoto! The ambiance is so peaceful and serene, and the panoramic view of the garden is so lovely. The hotel grounds and rooms are pristine and beautiful, and the private onsen in your room was amazing after a long day of walking and exploring Kyoto. The service here is top notch! We especially appreciated the attention to detail and personable nature of Ms. Yamaguchi, Ms. Tanigami, and Mr. Moldaitov. We loved this hotel and its staff so much that we considered staying longer - we left today and are already planning our next stay here. We definitely will be back!

The best hotel experience I’ve ever had. From the moment we stepped in it was a calm atmosphere and a nice fragrance in the rooms. Very luxurious. The staff were very accomodating, though not very strong english speakers. The breakfast was composed by many delicious traditional dishes, and the private onsen/bath was kept at 40° throughout the day and night. Spent 24 hours here with my fiancé, and we already want to go back.