FUFU KYOTO

If Fufu Nara was close to Fufu Nikko in experience, then Fufu Kyoto would be similar to Fufu Kyu-Karuizawa, which was on the opposite end.||Upon arrival, there was no one to be found. We had to go inside to flag someone down to help with our luggages, and out came a skinny young lady staff. Being the gentlemen we were, we opted to handle the unloading ourselves. As it was 14:35, we were told check-in wasn’t ready, which was fair enough, so we went for a stroll at the Heian Shrine nearby. When we came back for the check-in, all the luggages disappeared and when we got to the room, they were just randomly distributed. How this could have happened is beyond me, and to make matters worse, the staff who showed us the room could not understand English. So we ended up moving all the luggages ourselves, which usually isn’t bad, but since we were very careful not to roll them onto the in-room area (where you have to take your shoes off), carrying them into and out of different rooms was extra troublesome.||Okay, onto the room itself. we booked the cheapest rooms available to us, which were two Stylish Suites and one Comfortable Suite. How do i put it….since 1st floor was actually underground, the rooms were quite dark and the ceiling was very low, so it was in fact not very comfortable to lounge in. Both the bathroom and the toilet area was also very small, which made us felt right back at home like the tiny apartments in HK! Bonus points for nostalgia but probably not what we were after. To their credit, shower, bath and bed were very comfortable and for the very low price it charged it was certainly acceptable in a city like Kyoto. We only stayed for bed and breakfast here and the food we had was decent.|||we had comfortable suite 101 and stylish suites 102-103. Do NOT book rooms on the 1st floor, unless you love living in the basement

Had lunch with my wife and her friend. I ordered the tempura set (¥3,800) — a well-balanced portion, nicely presented, and very satisfying without being too heavy. The garden view was beautiful and made the whole experience even more enjoyable. Overall, a lovely place for a relaxed lunch in Kyoto.

The property is a delight and matches others in the brand. The food is excellent, and each Koshitsu I ate in overlooked the delightful garden, making for a memorable evening. The staff are charming and anxious to please. However, what is lacking is experience, the tricks of hospitality.||If your check-in time is 3 pm and someone arrives at 1 pm, make them feel welcome, take their luggage, give them a welcome drink and suggest options quickly.||Read a book in a private, quiet area.||Take a look at our beautiful garden, and if the outhouse is not in use, make it a place for people to sit.||Offer without being asked a cup of Japanese Tea.||Offer a map of the surrounding area and show them outside and the direction. A walk along the river.||What you do not do is simply say check-in time is 3 pm and then go dead on the guest.||I am very experienced, I see these things, I overcome them, but some people will be tired and need coaxing toward 3 pm.||There was a misunderstanding over dinner one night. Michelle-san, this charcoal pot is for decoration. The food is ready to eat. Or breakfast, I had no idea at what point the Hot Pot would be ready. Should it bubble or simmer?||But the food was excellent, and the room was perfectly designed. I received a 7.30 in-room breakfast, so kudos to the gentleman who gradually emerged out of his shyness to secure the arrangement.||It's all there; it just needs orchestrating. The food is great, the accommodation excellent the staff willing. The absence is obvious: Guidance and Management.

We would like to thanks this staff who works in restaurant. He is very professional, nice and we appreciated his hospitality. Will definitely return again, thanks!

After a busy week of traveling thru Tokyo Sapporo and Osaka my wife and I arrived at the peaceful and quiet Fufu Kyoto. We travel to Japan every year for our anniversary and this was our first time staying at a Ryokan style hotel. The atmosphere at this place is incredible, the dark quiet hallways with decorative plants that change daily . The rooms are perfectly decorated and modern with very cool customizable lighting from the iPad. We had a traditional style dinner one night which was a nice experience, but the highlight was the onsen . It’s hard to describe how a soak in the morning can change your whole day . Thanks for the wonderful experience Fufu . We will be back!

We spent four nights at this beautiful hotel, which is very well located. The room was lovely and comfortable, though unfortunately it had no real view — the windows were not see-through, so we missed being able to see the sky.||The food was excellent for both breakfast and dinner — beautifully presented and very high quality. However, the menu repeats every three days and there are no choices: you must take the set menu as offered.||The main downside of the hotel was its rigidity. There is no flexibility in the rules. Breakfast is only served between 8:00 and 10:00 a.m., which feels late for a sightseeing city like Kyoto where you may want an early start to avoid the crowds. On our first day, the earliest breakfast slot available was at 9:00! For the following days you must reserve your breakfast time in advance, and changes are not allowed afterward. Even in-room breakfast at 7:30 was unavailable because all slots were already booked.||Service at the reception was another weak point — the staff often seemed stressed, and some did not speak English, which made communication difficult. When we booked a taxi, they got the time wrong, and even a simple request to purchase souvenirs became confusing until we asked for a more experienced English-speaking staff member to assist.||Overall, beautiful rooms and great food, but no flexibility and language difficulties detracted from the experience. We’re not sure we would return.

A very high-quality hotel with excellent service, a beautiful garden, a wonderful onsen in the room, and a delicious breakfast! I highly recommend it, especially if you are a couple visiting Kyoto. Excellent location for visiting the city center.

We had to be in Kyoto at the busy season of fall foliage peak, so we decided to spend a bit more and stayed at Fufu Kyoto. For the price we paid we were quite disappointed: 1)Lack of security/front desk person: at 8pm the front lobby was unmanned and we walked straight to guest rooms without anyone greeting = no security. 2) Small property: the garden area was barely there. Very narrow pathway on slippery rocks 3)Lack of respect: dinner was scheduled for 8:30pm and a lady staff kept rushing through with putting food on the table and removing dishes(in the middle of eating 1st dish and trying to enjoy she pushed through the next dish and insisted on explaining. Same with the following 2 dishes). On the other hand the food was and drinks were quite good. As one can see in the generic answers here management doesn't take feedback seriously.