THE FUJIYA HOTEL

We spent three nights at Fujiya Hotel and had a wonderful experience overall. Our room was spacious and had its own private onsen bath with natural hot spring water. When we arrived, the staff helped us with our luggage, which made the check-in process very convenient. The building itself is huge, almost maze-like, with long corridors where you can easily get turned around—but that’s part of its charm. Fujiya Hotel is historic, with past guests including Albert Einstein and Charlie Chaplin, and you can really feel that heritage in the atmosphere. The room and the hotel interior have an old-fashioned vibe, but in a nostalgic and elegant way that I personally found very charming. Despite having a private onsen bath in our room, I didn’t have the chance to use it. The water comes out extremely hot (around 60°C), so it takes quite a while—almost three hours—to cool to a comfortable temperature. Because of that, I ended up visiting the public onsen on the 6th floor instead, which was a great decision. Having both options—the private bath and the public onsen—made the stay even more relaxing. My husband and I also booked a 60-minute full-body massage at the hotel spa, and it was absolutely divine. I highly recommend making a reservation in advance—it’s definitely worth it. Overall, we had a memorable and relaxing stay.

The hotel is beautiful with a wonderful garden. We visited in November 2025. We stayed in room number 8, the suite above the terrace. The staff were very friendly snd helpful. The room are key entry, surprising in a high tech country. There are several restaurants nearby including 3 fancy ones in a building that does not advertise their presence. Dinner reservations are REQUIRED on Friday, Saturday, and Sunday and holidays. This is important: No reservations usually means no availability. The hotel has two restaurants; assume the reservation rule applies. We were NOT informed about needing a reservation when we checked in. We later mentioned this to the manager in hopes other travelers can avoid our experience. Dinner prices are consistent with high end restaurants everywhere. The service is impeccable.|There is a bakery adjacent to the hotel and two very casual restaurants nearby: a Nepali and an American style diner serving creative hamburgers.|Local bus sevice to Hakone (line H) and the Venitian Glass Museum (line T). is convenient but often crowded. The Hakone Free Pass is a good investment.||The hotel is about 20 minutes from the main tourist activities in downtown it is a welcome retreat from the tourist crowds.

Amazing place. All the staff are incredible! The rooms were lovely but a bit pricey. Breakfast was very good. We had dinner here one night. The food was good, and the atmosphere was great, but the portions were small and it was very expensive. We new it going in so it wasn't a surprise. I would love to go back some day.

The place is amazing . Truly . It s like going back in time. The hotel feels like he had lived a long life, but still stay true to himself . Everything was perfect, the architecture is magnificent, the service is grandiose, the room superb. The charm of the tea lounge, the class of the bar, the park outside.. amazing. Don't change a thing .

Beautiful old world hotel in the middle of the mountains. Perfect retreat after several busy days in Tokyo . Not a lot in the surrounding area if you want to walk but taxi down to the village and there is plenty to do . The rating of this hotel depends on the purpose of your holiday . We wanted peace , rest and the onsen was fabulous to unwind and rest . Breakfast was delicious and the service was excellent. If you are looking for nightlife this is not the place for you . Relaxing gardens to wander around. I was surprised my 3 20 something kids enjoyed it so much but we are off to the busy nights ahead in Koyto now so a rest was appreciated by us all .

How on earth did this hotel get 5 stars? We stayed here at the end of an Amazing visit to Japan. All other hotels had been excellent. This hotel caters for coach trips so is prone to busy groups . It is 30 minutes drive from Lake Ashi the main area attraction. The hotel is historic with poor rooms noisy and old fashioned. Very tired decor. However the staff are the hotels biggest failing. They speak little or no English and are not very helpful at all. The hotel continually had no tables available In the restaurants. Despite seeing many empty tables. Even at breakfast we were told at least a 30 minute wait. Service is incredibly slow, we were even asked to order food at the reception 2 hrs before the meal. Then when we went to the restaurant we had to wait 45 minutes for anything to arrive. The default answer from reception is No. Can I order a Taxi? Can I get some laundry done? Can I get a dinner reservation?

Amazing oldy timey hotel with an old school charm and a place that's proud of it's heritage. It's surrounded by beautiful trees and is at the foot of a nice hike. The onsen was lovely, and catered to tattoo friendly folks, and the bar is really lovely with the bartender who makes lovely drinks.

The scale and scope of the hotel grounds definitely live up to its storied history, which you can read about adorned on most of the walls as you walk. So many twists and turns that bring you to different sections, I had a lot of fun exploring the different areas - interesting blend of imperial Japanese and British influences. Pool is small enough but really otherworldly, thanks in part to the surreal artwork placed in the area. Indoor hot spring was really relaxing. I didn't avail of the other spa services so I can't speak on those.|My one qualm was that the bar food was super pricey yet the quality never justified it. I understand this place was a pretty penny however we figured one night would be worth the risk and I ought to not complain about food in a five-star hotel being dear, but upwards of €20 for a club sandwich on regular white bread with chips seemed a bit odd. You'd probably get a better meal from the hot food counter in the FamilyMart down the road (this is a compliment to FamilyMart and Japanese convenience stores in general, they're all amazing). Plus, renovations on a shop nearby went on all night and made it a bit hard to sleep.

This was such a beautiful place to grab some elegant French cuisine. A very picturesque backdrop at the place we sat. Lovely decor and such a friendly staff. They understood that we were short on time due to flights. We had to catch and did their very best to get us food sooner. Food was out of this world. Definitely a place to visit if you are at the Hakone area, take the gandola lift!

This place is in no way or form 5 star hotel, very dated and ugly disgusting bathrooms and overall feels like a communist sanatorium , what a tourist trap, stay away and avoid

This place is super charming with an amazing atmosphere of what it was like in the old days. I love how the floor boards creak, the brass rods holding the carpet runners are polished to a mirror finish, and soft waltz music piped throughout the hotel gives it that old European feel. The hotel offers a breakfast buffet and set lunch & dinner also available albeit a bit on the pricey side. Beautiful Japanese style grounds with ponds and foilage to enjoy. Make it a point to visit if in Hakone area.

I've been here twice. Fancy hotel with onsen, beautiful garden, and a nice breakfast. Half of the hotel greatly needs a remodel tho. I stayed in nice side first time and not so nice side second time. Stains on carpets, wall paint issues, etc. I was disappointed by it because I had such beautiful memories from my first visit. They are closing next year for a complete remodel which will be good. Staff very nice and treat you like royalty.