Fullerton DMV

It is efficient for the amount of people they get into this location. I did not have an appointment bit I got into the online virtual cue! It is great! You sit in car or go to get coffee or food and come back. It tells you your place in line. And you can cancel if you end up not being able to attend your place in line. I recommend doing what you can online first and getting a confirmation number. It will help to go faster in processing.

This location generally is fairly quick and efficient. The fact that you can virtually get in the cue without an appointment these days is a game changer. My personal apt was taking very long, all day long. HOWEVER that was more on the mandatory actions unit end. Two employees specifically made this appointment super great! VARRISSA AND COLEEN are HANDS DOWN the BEST employees I’ve ever experienced at any dmv. And I’ve been going to the dmv for at least 20 years. They went above and beyond over and over again and made my day there so much more bearable . Because of them everything got finished and there acts of kindness made me speechless. Those two are a perfect example of how people should treat others. Not only as human beings but employees at the DMV?! Absolutely AMAZING!! So I give five stars Only because of those two amazing ladies. Mandatory Actions Unit needs a lot of work and help because I was there an insane amount of time. But thanks to VARRISSA and COLEEN I left very satisfied. Thank you ladies!!

Even though my godson didn't pass his test today, the experience was about what you’d expect from the DMV. The process itself lacks clear direction, and it’s easy to feel a bit lost when you first arrive. However, a helpful female employee did come out to guide us on where to park and check in, and she explained how to line up for the driving test. Other than that, it wasn't the worst experience, but certainly not spectacular. Just your average, functional government office.

Just took my dmv license driving test here, staff is 50/50. Like out of the 3 people I interacted with, 1 was nice and 2 others were not very professional, including my driving instructor. I don’t know his name but he’s like an Asian dude wearing a very long navy ish coat, ID 607. His English is not very good (no shade I’m also Asian) but it was to the point where it was hard to understand what he wanted. Like for example he wanted me to park into a parking space right in front of me. He said “go straight.” I went straight, but not in the parking space because he didn’t say “park.” He started to hit on the side of my car and said “go straight” again. I took a moment and was like ohhh you want me to park. Once I parked he was like “you pass” and left the car. I’m sure there are other instructors here that are good, just get lucky.

With its Byzantine maze of service windows, one can only wonder how much more efficient the DMV would be if each customer service agent was able to collect tips or get bonuses based on number of services provided. What would be the end result if each service window were FULLY equipped to provide ANY and ALL services so that ppl wouldn't have to bounce between windows and wait in separate lines?

I had no appointment. I was on the walking-in at 6:30. Everything was well organized with great a great service. I was happily off thr Fullerton DMV before 9am

Like all DMVs, the Fullerton location was crowded and busy on a Tuesday late morning. However, these were the *best* DMV employees I've ever had the pleasure of dealing with. From the security guards to the check-in, primary, and photo ID clerks— everyone went out of their way to help my elderly mother with the utmost patience, respect, and kindness. We had an appointment, came prepared (submitted our application online beforehand), and were done with our business in less than 30 minutes.

Fast and easy. Highly recommend doing everything online and scheduling an appointment before hand. It was very convenient. You arrive, then let the app know you're there and your number is sent to you. Just have a seat and wait. No long lines to wait in.

Pro tip: make a freakin appointment. I had a 9am appointment to renew my license/convert to the Real ID. Their system was so efficient I walked out the door at 9:04am. It could not have been easier. The staff were all friendly and fast. This was a great experience all around.

Even with an appointment expect to wait. My Monday appointment for an in person renewal was at 2pm. Arrived at 1:40om waited in the "Appointment" line 30 minutes. Waited inside yet again for another 20 minutes for my number to be called. Waited one last time for my photo roughly 10 minutes. There are two cameras at this location but they only use one. Ridiculous to have 1 hour wait time for those of us with appointments.

As someone with a disability, I felt I was treated with a lack of empathy and respect. My disability is not as apparent as someone were in wheelchair. I shouldn't leave feeling like I was being judged. I explained to the clerk that my vehicle registration was due and that I had encountered issues with the DMVnow kiosk during the night prior's system-wide outage. Unfortunately, she did not seem to listen. When I provided my license plate number, she confirmed that it was "paid online." I clarified that the payment was made through the DMVnow kiosk, not online, but this did not seem to register with her. I told her my registration is due "today" and I'm blocked from trying to make another payment. The clerk's demeanor was dismissive; she spoke condescendingly to me while remaining seated throughout our interaction. Despite my efforts to communicate that I was in a difficult situation and fully understood her instructions, she continued to speak down to me. She began to annunciate every word, as if I didn't understand English. I asked if I could pay again to receive my registration sticker, and she handed me a half sheet of paper with my license plate number written and stamped on it. She informed me that my payment was received last night and advised me to return if I did not receive my sticker within 30 days. Guess what, upon my return from DMV, I receive a text from DMVnow stating my transaction did not go through and is being refunded.

If I could give negative stars I would. The man who was supposed to give my daughter a driving test refused because he said our registration was expired and we needed a smog test. I took my car to the smog station and he said it doesn't need a test and was not late to re-register. The dmv guy didn't even bother to look it up. What a waste of time and my daughter was so upset. I know I have no recourse but if you can go anywhere else but the Fullerton dmv I would. That said, the woman who helped us initially was great. But the guy who was supposed to give her the driving test was AWFUL. I wish I took his name down but I honestly thought he had at least looked us up in the system to know that we needed a smog test before he came out and said we needed a smog test.

Surprisingly pleasant encounter! Arrived at 7:30 am on Monday morning and the line was already out the building. At 7:40, 2 employees stationed outside the front door began to screen people. The line started moving pretty fast and I got through the screening area at 8 am where a unique number was assigned. Once in the office waiting area, my number was called in 15 minutes. My transaction was completed in a total of 30 minutes. Stress free experience!

The line for appointments took much longer to get in the bldg. 2 people , 2 lines but one left without replacement and not saying a word.It's a job , yes got to do it, but smile a little don't be steep. No customer service attitude.

The DMV sucks, but the security guard at this one is so kind and helpful that I'm giving this location 5 stars. I had no appointment because I paid for my registration, it said it was sent out, but I never received it. I tried using the website's chat prompts but it didn't answer my question and just lead me in circles. I waited briefly in the non-appointment line and explained to the DMV employee that I recently moved and updated my address online, waited two weeks, then paid for my registration once I saw my address was updated in the system. She said if I needed to come back in a month if I still didn't receive it (it was two weeks at the time). It's been a month and I still have not received my registration. It's a hassle to go back, but they said the state is behind in sending things out. This location has ample parking and for a non-appointment I waited about an hour to update my drivers license. It's not the worse DMV I've been to, but the security guard working the door is actively trying to make sure everyone gets to where they need to go.

The security guard at this location is extremely rude. Doesn't know the difference between yes and no (be careful ladies). I sent my wife in here to pick up a simple handbook and he proceeded to yell at my wife and tell her she needed to go on the "other side" for some reason she wasn't able to go through those doors until he felt enough time had passed by from the initial argument he initiated to swallow his horrible attitude and just suck it up and let her in, as for the DMV they need to provide better customer service as well as a security guard/ company that is actually there to help not make things worse!!

My experience at Fullerton... Long lines, snarky employees, and even worse examiners. Whatever, as expected. At Fullerton, I attempted my behind the wheel test; there I was given an incredibly obese and rude examiner. He tested my knowledge about the car before we began the test, he didn't introduce himself, try to give some social cue that i'll be working with him, nothing. He kept trying to slam my door open, I had to tell him to calm down, not break my car and allow me to open the car. He then got in and slammed the door behind him; off to a horrible start. He asks me to remove my bottles from the cup holders...? Because it's a safety hazard?? Sure. After he explains the instructions, I then ask him "would you like the A/C?" "Just start driving, I don't have time for this; I'm an examiner of the state of California. " "and...?" We then pull off, and I have my signal on for a left turn at a yellow flashing light, meaning I should yield. I carefully check traffic, and proceed. However someone speeding at about 60-80 mph comes speeding towards my car; now like any person, fight or flight activated. It seems like the imbecile of an examiner next to me thought it was a great idea to hold on to my arm, and ask me to stop in the middle of oncoming traffic; using my brain, I hit the gas so that we can avoid the collision, All glory to God that we did. I yelled at him "Are you crazy?" "i'm so sorry, you were right" I don't care, I just wanna finish my test and go on. The rest of my exam goes smooth, we get to the DMV parking lot and he screws me over telling me I was the one making a dangerous maneuver, and then decided to fail me. To whoever that examiner was, i'm sure your coworkers know you, God bless you. I do NOT RECOMMEND Fullerton.

Excelente servicio y actitud !! me atendieron me explicaron con mucha paciencia y con una sonrisa. primer DMV que veo que tienen buen acitud. Gracias por todo-

How awful, really, let just state that, very awful evil people. My wife is very limit knowledge with vehicles and registering she is new and still learning. I HAD TO SHOW UP TO BE PROPERLY SERVICED REGARDLESS OF MY ANGER AND FRUSTRATION WITH MY DISABILITY. We have 2 kids we have to bring along and I have M.S. dependable on a cane and very much get often attacks, always in pain. Need I say more?; They kept me there for more than an hour to queue on resolution center instead of prompt serviced and sent home, why? I don't know, not even the agent/rep helping me knew. She was all and very confused along with being rude towards me without reason, I was not raising my voice, not yelling, or demanding, nothing. Then I had enough in the end and they began properly servicing my wife to register the vehicle. Why I was lead to resolution instead of being promptly helpt and filling in paperwork I needed? The paperwork was all there they needed, I just needed to sign; THEY COULDN'T DO THAT?! INSTEAD PERSIST OF MAKING ME WAIT??? FOR WHAT?!?! WAS IT BECAUSE I WAS OBVIOUSLY DISABLED????? The rep persistent on being rude, all of them as if I have or am bad. I am not a criminal just dyslexia challenged with pain and much much more other symptoms, THANK YOU!...assholes...

My kid (17F) passed her DL test here, 2 1/2 months go by and we have not received anything. I call DMV and was informed that because an agent at this location sent in incorrect paperwork. The department of homeland security could not verify her identity and now her permit has expired. Therefore now we have to restart the process of drivers ed, pass permit, behind the wheel hours and DL test again because someone couldn't do their job correctly. Oh, all the fees we paid are non-refundable of course.

This location has no structure. Staff are rude and have no proper training on policies and / or procedures. When asking staff for assistance or help, they have an attitude-since they are unionized, the staff doesn't care to do their job and or perform the daily task to the best of thier ability-since it is VERY difficult to get fired once unionized. Fullerton location running a muck!

I have been coming to this location for about two decades, sure some days have been slow and some days have been fast, some I had appointments and some days I had to wait in the stand by queue, all of that aside, every visit has been nothing but professional, courteous, and helpful. My visits ranged from updating licenses and registration to fixing complicated issues, like returning from out of state and having to sign up for new license and registration again after a clerical error from an out of state DMV office. The DMV does what it needs to do, and it helps to plan ahead when you might wait a while, like brining a book, listening to podcasts is a great way to productively past the time.

If your taking your driving test don't come here the people have horrible attitudes and the lady that's in charge of signing people in is rude asf she let people that had appointment go in for 7:30 and mine was at 7:40 and she's letting them go in and once it's my turn she tells me I'm too late the lady was horrible and she would not be working here with attitude like that my sisters is pregnant and we can't be going back in forth and waysting time and gas the people here are horrible and they go do stuff that take up time and once it's your turn to sign in they find any excuses to start sending u away don't come to this dmv

In and out quick for license renewal and eye test. Fast and easy ... need more words to post

One of the nicest, most organized DMVs I've been to in orange county. The guys at the entrance and the lady at window 10 that helped me were all nice. They quickly finish up procedures; once you get to the window, everything is easy and quick!

The information on the site is woefully limited. If they need more paperwork they should've explicitly stated it online. I can't find anything online and when I get here they're so unhelpful. Honestly it would be better just to let me behind the desk and run the show ourselves. They're so rude and lazy. It's unclear if they even know what they're doing. Looks like they hire just about anyone.

Absolute waste of 2 hours. The lady behind the counter was really rude and was completely, 100% wrong about not one, but three different things. Where's the accountability for these people? I did everything the DMV website said and the lady behind the counter unilaterally decided to do something different from what was on the website and what was literally written on a DMV form, right in front of her. Wasted 2 hours of my time because she didn't want to do her job.

To the guy working at the front door today August 19 @ 11:40 Mann I hope you get massive diarrhea cuz why you so hostile all I said was.. I have a question where can I get a handbook? instead you yelled if I had questions that I get in line , that the books were on the other side of the building and that I had to go around I repeated myself so I have to walk around he said yes as I walk away he's calling me back tryna argue talkin about your not listening NO SIR you said I had to go around why you trying to argue with me let me get my book and leave your making it so difficult for what

There was no line in front of the building. I went straight in and took a seat. About 20 minutes later my number was called. I got my tags and left.

Update: Although no fewer than two of the DMV employees I dealt with on my July 25 visit said I'd receive my new license via the USPS within two weeks, its now been more than a month with no word on the holdup.

BEWARE OF SUSAN THE SUPERVISOR she's really lazy, I bet all she does at work is eat and tell people it's not her problem, ended up driving all the way to another DMV to get help instead. She rolled her eyes and told me there's nothing she can do, didn't even look at my paperwork or check the computer, the funny thing is she said she's been doing this for 20 years, she's been wrong for so long, I think DMV should have them retake an aptitude test every year to renew their brain license. I went in to get registration and since my vehicle paperwork is kind of complicated because of a salvage title, nobody knows what to do there, the staff ask her she for advise or to escalate the issue but she doesn't even know the answer or what to do she just tells people it is not her problem and has attitude. Maybe too much laziness and cheeseburgers are making her ignorant. I told her ok I'll call Sacramento and she gave me even more attitude and said go ahead call them, so arrogant and mean because they are unionized and can't get fired. People like her don't need to be working there, please write her up and do us all the favor.

Maurice is an amazing instructor! It helped my dad with his driving test, my dad was very nervous but Maurice was calm & nice which helped my dad become relaxed. My dad ended up passing & got his license back (he had a suspended license)! He came a couple weeks before & had instructor by the name Janet. She had a horrible way of communicating & was acting superior over my dad. She has a very bad tone & she is not personable at all! Please try to avoid Janet, I think she hates people. This woman should be working in a cubicle far far far away from people, just sad.

Just had to renew my drivers license, and had to wait 4 hours to get it done. Now I just got a letter from DMV saying I have to go back and take another photo because the one they took turned out blurry. What a joke this place is. Your job is to take photos all day and you can't get it right? Adjust your camera while I am there instead of making me come back you morons! I'm pissed off. a-holes!

I went to the Fullerton dmv on Monday and was real impressed. I went in to get my disabled placard without an appointment and was in and out within an hour with everything I needed. It was very easy and simple. Other dmvs I've spent up to six hours waiting no matter if I had an appointment or not but this one is very fast and efficient

This is just regular DMV, so set your expectation all the way low to the ground, you won't get so upset even if you experience long wait, or interact with rude employee(s). Went to Fullerton DMV for my son to take driving test. From the check in for an appointment to complete the task, was 3 hours. It was 2 times longer than I thought. I think it was staffing issue, as I saw 2 examiners for a while, then 1 joined, 1 left for lunch, 2 joined, 1 left for lunch, etc... so while we were there for 3 hours, I saw 2-3 examiners handling the long line of test. Also I heard that the road on test route was "all messed up, can't turn left, so we had to U-turn". Bad Road condition + low in staffing created long wait. Speaking about road condition, it's not good, so be prepared for a bumpy ride. Our appointment time was last in the morning, so I would strongly suggest to try booking 1st thing in the morning, or 1st in the afternoon to avoid long wait.

Went in for address change & name correction, I really appreciate it. Elaine was very sweet & understanding & also professional. Thank you Elaine for making my Dmv experience welcoming.

I forgot the name of the lady who was very nice and accommodating! She gave me her name but unfortunately it got lost on my mind!

I was there on 1/3/23 raining day. The checked in line was inside due to the rain. Not too many people so i got my # pretty fast. Went in to fill up the online form in the testing room. Once done just wait for my number to be called. The lady who assisted me in window#22, i believed was extremely nice. She even helped me schedule for behind the wheel test without having to window #1.

Today and yesterday me and my husband came to this location , service was fast, all gender bathroom was big and clean, staff I dealed with were friendly kind caring , enough chairs to sit and wait, AC was on, young security guy helped me with any question I had, very caring polite , overall we got what we needed despite the glitch in computerized system bug by Grace of Lord I was able to help my husband to get whatever needed done , I was able to knit a little and read a magazine while waiting , people were all busy as always getting ends meet. Children were so cute, kind caring happy . I used my lucky smile and charm and all went well. It's all about attitude in life, think happy positive and good things happens to you , life is precious and short , be kind caring and peaceful and helpful , we had no appointment but service was great

I wrote a review earlier today and gave the DMV examiner a one star because he was so rude to me. You may read my former review. His name is not Patrick, it is Greg. He needs to be spoken to, and potentially reprimanded or even dismissed for his horrible customer service skills and his arrogance. He verbally assaulted me to another examiner in front of a parent. That is completely unacceptable and unprofessional.

FERNALA!!! This lady understands customer service, being patient, kind, and brought my whole experience pleasant!!! Give her a raise! Debbie Holland

One of the most pleasant experiences I've had at the DMV... a couple weeks go in wen to get my registration when you first get here you wait in line to the service area in front. First off Louis or was Lewis? Was great and personable and very helpful. He was the one you first meet in front to log you in and tell you where to go and ask you why you're there before you go in. He gave me my ticket and enter my name into the Automated text messages so I could just wait in my Vehicle or even leave and when my number came up soon I would get a message to start heading into the DMV. Now that's just plan awesome!!!!! Even though it was an hour wait it was nothing just chilling in my truck while o waited vs inside. The time went by in a flash before I got a text message the start heading in because my # was coming up soon... and all I had to wait inside for no more than 5- 10min and I was taken care of and outta there l! Thanks guys! Edited: I totally forgot to mention Jeff the clerk that helped with my registration! My renewal fell on a Weeknd/Holiday (NYE) when the DMV was closed and he was able to wave my late feee that was totally awesome of him to do that! I know he didn't have to do that. So thank you man!

I walked in at this DMV office and my experience was like a breeze. Stephanie who was running the kiosk was very pleasant, helpful and very professional. She always carry a smile and makes sure all who needed help in completing their application was tended to. I am very grateful for this experience. The staff were all very helpful even the security person was very mild mannered and not grouchy at all. Very pleasant person. The experience also took me about 30 minutes to renew my license. Thank you DMV Fullerton great job guys.

Honestly I thought I was going to wait for hours but it was super quick. I didn't make and appointment or anything. I showed up. Told them what I needed to do. They gave me a number and told me they would text me. I ate my ice cream in the car and when I was finished. It was time for me to walk in. They scanned my temp and paid for what I owed and was out the door! It was so easy. Maybe I get lucky but it was the easiest experience I have ever had at a DMV.

Horrible experience!! I've had to come to the dmv 5 times. 5 F-ING TIMES because something was wrong with something. The stuff member was so rude condescending and just overall asshole. Dude was saying that you not understanding me and yeah I can't understand you when you have a mask on when there are like 20 plus people around me talking at once, f-ing douche bag. you people are f-ing evil go F yourselfs

Don't go to the Fullerton, CA DMV!!! The worst! So you think you'll be quick because you're only going to use the Kiosk, huh? Well the line was really long. Only one kiosk for vehicle registration available. No one helping folks if they needed it, until I called for a Supervisor. The machine is supposed to take cash. It did not today, 6-7-2024. It also wouldn't take my Bankcard. So here I wait with a number to hopefully see someone that knows what they are doing! ‍

I got my real ID a few months ago. I uploaded relevant documents on dmv.ca.org, booked an appointment online, arrived at the location at my time slot few days later. There was minimal wait time, and service was easy. I spent less than 20 minute from the time I arrived to the time I finished getting my photo taken. Book an appointment online, and make it an easy visit to get your real ID folks.

Avoid online registration DMV . They can con you into 3rd party registration service charge $83. Beware !!! DMV criminals !!!'

The Fullerton Field Office workers are efficient, courteous and professional. They do get busy so go Tuesday - Thursday mid morning or mid afternoon for shorter wait times. Also, you can prepare by going to the DMV website beforehand to prepare the paperwork, etc. Have a good one!

Admittedly, I have not been to a DMV Office in years and years. I had to go to this location to take care of a couple bigger issues. I was really stressing and dreading this visit, as my head kept playing old tapes of an all day affair to take care of business here. Wow, was I surprised... I was in and out in about 45 minutes!!! Granted I did have an appointment. They actually honor the appointment times! I was also anxious about parking, which turned out to be a breeze! I was greeted at the door by a gatekeeper, whom made sure I was aware of the necessary paperwork required for my transactions. She was very helpful. Once inside, the efficiency was fantastic. Electronic boards confirm you are checked in and to be waited upon as per your scheduled time. The staff was so helpful, efficient, and friendly, I could have sworn they were not government employees! Great job, Fullerton DMV, you have my accolades!

Well it wasn't as bad as before - I had an appointment but didn't have my 6 digit code - had every other number. So I had to look it up aka do another application. Which added time to my fun at the DMV. I was called for my 10am appointment at 10:15 not bad. The clerk was extremely nice and helpful at window 18. Parking was not the nightmare it was in the past. Now a bad experience

I am a driving instructor with TDA in BREA. From time to time I bring driving students to the DMV for their driving test. Today, I brought a student and while she was testing, I had a lovely conversation with a parent who was waiting for her daughter. Out came Patrick (driving examiner) wearing his lab coat and holding his clipboard while he glared at me as I was speaking to this parent. I mentioned to the parent, while not looking at Patrick, that this man did not like me. And why? Because a year ago when I brought a student to the DMV, Patrick came up to the window, as the instructors will do, and told me that I have to disconnect my dash cam, which I had shown him that I had done. Then he told me I have to dismount my dash cam from the windshield. I told him that I do not have to do that. He told me I DO have to do that. I told him no, I do not have to do that. He marched into the DMV and found out that I do not have to dismount my dash cam from the windshield. He got into the car with my student and I went back to wait where the parents wait. Then he got out of the car and walked back towards me. I walked towards him and he said in a rude manner that he was not going to take my student on his test. I asked him why and he said that he (himself) is too big and cannot see past the dash cam, so my student will just have to wait for someone else. He was very rude and very disrespectful. Since that time, every time I come to the DMV and he sees me, he glares at me in a nasty way and today, as I was standing there having a lovely conversation with his parent, this same parent, after I left to rejoin my student, overheard Patrick speaking to my student's examiner and telling my student's examiner how he could "not stand that woman," referring to me. Patrick has held onto a grudge for an entire year. I was told that he is an ex-police officer - according to one parent who shared this with me, so this is a pathetic commentary on this man's personality. He must be a very unhappy individual to hold onto a grievance for an entire year. It is also extremely unprofessional for him to speak negatively to another DMV employee about me who is also a professional at what I do. This man should be addressed by a superior and reprimanded for his behavior.

This is my 2nd time handling business here. Both times it has been FASTEST TRIP TO DMV EVER. 10/10

If I could I would give them 0 stars honestly such a terrible organization honestly had some older guy waiting outside in the sun for several minutes and he felt down and passed out due to being in the terribly sun. And then when they finally open doors to public to come in they were so rude and still had us wiring without calling any numbers skipping people's numbers what a horrible dmv!

Like everyone else I was dreading going into the DMV because I've had horrible past experiences. The employees I've dealt with have been rude and grouchy. But I had the best experience at this location and an employee by the name of Angelica was so sweet. I appreciated her and her great attitude. Seriously this was one of the best experiences. If not the best experience I've ever had at a DMV office. Thank you.

I went to the dmv in Fullerton on May 6 2024, to renew my driver's license, I got help by a lady name ,anu, very helpful and great to talk too ,thank you ,vince from la habr ,ca.

THIS IS ONE OF THE WORST DMV's I HAVE EVER BEEN TO. I have came here now 3 different times, because apparently none of these employees are aligned with each other and what the other one is guiding people to do! I waited 3-4 hours just to get my licensed renewed, got my picture taken and for them to tell me I need to take a written test RANDOMLY. Decided not to take the written test as I know it's been a while since I have taken it and asked if I can come back another day. They said sure you can walk right up to the line for testing whenever I'm ready. Go in today for them to tell me sorry I am not in the system and I have to wait another 3-4 hours to pay and take my picture again when I just took it and paid last week? BS TO THE EXTREME. Do not come here.