William Dominguez
Google
This is in reference to Grupo Punta Cana and Resorts administration. The GPC Resorts & Club has nice properties and is conveniently located nearby great beaches and within minutes to an international airport (PUJ). The administration however is the type no one wants to deal with, the service to their home owner is simply terrible. Since and during hurricane Fiona I have been ignored on my requests about arbitrary billing on my electric bill. I bought an apartment in late April and the apartment has been close and not in use until September 1 to the 10th on a short vacation my wife and another couple decided to take. Most of the times we all were out and about, and went into the apartment at nite to watch some TV and and then sleep. Our staying was only for 10 days, I repeat, then, we close the place and headed back to to the USA. Sunmare Residences went in to service the apartment after we left a day or so later.
Then I got my September bill with the usage of a whapping 570 kwh, the heavy usage shows, according to the client's services graph via their application after September 15. There was no one at the apartment on the 15th of September and after. I even show heavy usage during the time there was no electricity ( the was during and after the hurricane).
I have been trying to no avail to talk to management, but I am not getting any response from Grupo Punta Cana. I have emailed the administration and the same, no response. They don't want to deal with me, and I assume others whom have the same problem.
I paid the bill today anyway as in order to fight this bill, I had to the a flight to Punta Cana and in person raise my issues.
This is a terrible company to deal with, whomever is thinking or planning to buy a place from here, beware. I wish I can find a way to copy and paste into my review to show my statement.