Mike C
Google
We stayed two nights as part of a cycling holiday. Very nice building, pleasant room, then it all goes down hill. Day 1 we arrived having travelled all day, got in the shower - no hot water - went to reception, got some excuse that the solar panel pump wasn't on - anyway an hour later hot water. Day 2 cycled all day returning at 3 pm, very hot and sweaty, jumped in the shower - guess what, no hot water. went to reception again, and got another excuse that someone must have accidently switched the pump off (more like that as hotel was virtually empty, this was switched off to save money!) Staff haven't grasped the concept of customer service, virtually everytime we tried to speak to someone, order a drink, complained about no hot water, got a different member of staff (or more like family as sometimes they were children/teenagers just back from school - "oh I need to speak to my Uncle"!) always felt as if we were an imposition. Lastly, if you fancy a drink from the bar, do yourself a favour and walk a few hundred metres towards the Square, to the Bar Central - very friendly atmosphere and the drinks are between 1/2 and 2/3's cheaper than the hotel charge, and you get good service!