Павел Д.
Google
Very disappointing experience
We stayed at Fuori Porta House for one night, and the experience was far below the standard expected even from a 3-star property.
The room had no heating at all — the system simply did not work. Instead, the staff gave us a portable open electric heater, which was clearly unsafe and completely inappropriate for a hotel room. We spent the night cold, uncomfortable and worried about safety.
At around 10 PM, we were told we could either
– go out and look for another hotel at that hour, or
– pack all our luggage and travel across more than half the city to another property they could arrange.
Both options were unrealistic and unacceptable at that time of night.
In the morning the staff apologized and assured us we would receive proper compensation for the situation. However, once we left, their attitude changed — they began downplaying the issue and refused to honor the compensation they had promised.
Overall, the room conditions, the unsafe heating setup, and the way the situation was handled were completely unacceptable.
For the price and category, you expect reliability and professionalism — we received neither.
I do not recommend this hotel.