Trip.com M.
Google
We booked a deluxe twin. We got all special request: quiet, high level, with beautiful view (Maya Mall and the mountain), with jacuzzi, updated room. We were quite happy with the room as it smells fresh, really huge with 2 single beds, desk and a chair, 2 lounge seats. However, when we try to use the room safe, it was complicated and needed assistance. The room phone was not working, thus we needed to come down to get help. We requested to move to another room. We eventually went back to the first room as the room we moved to was not smelling fresh. The fridge was not working, it was fixed but it was already 5:30pm. We were looking forward to a relaxing stay but it started complicated. The access to 5th floor pool was locked. The pool in the 18th floor seems good but we had to check out already.The jacuzzi was obviously not been used for a while. It sprouted dirt.