Liz C.
Yelp
The Furnace Creek Visitor Center is a gorgeous mid-century modern style building with clean restrooms. It's a pretty place to see and buy the t-shirt.They also have well-organized trash & recycling stations if you're doing dispersed camping.
As far as Visitor Centers go, it's nice. As far as customer service, it's not.
We had done our research on the park but hadn't been able to find a heck of a lot of info on 4WD trails and campsites. Our intention was to get more info on the 4WD ("backcountry") campsites we could visit. The first ranger we spoke to was Stan (yes, I'm going to name him. Stan, I'm going to talk to your boss next time) was completely on autopilot and suggested we start with Echo Canyon. When we asked if it was a popular site, we got an "I don't know."
Let me tell you something, folks, Echo Canyon is not a nice place to camp and I would not recommend it.
Okay, fine, we had the equipment, did the do and camped there for the night. Luckily, on the way out, we met some seasoned campers who filled us in where to go next. Just to be safe, we decided to give the visitor's center another try and we got Jan. Jan was definitely more engaged but didn't seem to know too much. We said we wanted to see the Racetrack and he told us it was more treacherous than Echo Canyon (it wasn't) and he didn't really know of any 4WD campsites.
To be honest, the cashier at the Stovepipe Wells General Store (Blain) was a better source of info than these 2 "rangers" combined. We just so happened to stop in the next day and, completely frustrated with our previous experiences, asked him for a recommendation. To be honest, it was the best camping we had the whole time.
So let me recap: a cashier at a retail establishment is a better ranger than the rangers at Furnace Creek.
Helpful to know: you do NOT have to go to Furnace Creek to pay your fees. There are several locations where you can pay throughout the park. In fact, I'd suggest you pay them at Stovepipe Wells General Store. Ask for Blain.