arun K.
Google
The food was good, but unfortunately the service was extremely poor. We visited on a Saturday when the place was very crowded, yet only three servers were available to manage seating, take orders, serve food, and handle billing and payments. For a busy restaurant, this setup was quite surprising and inefficient.
Finding a table was very difficult. We were a group of three, including a child, and we were already very hungry. The response from the staff during this time was unhelpful and discouraging. When I requested a two-seater table with an additional chair, one staff member flatly refused, while another helped us only after about five minutes.
After placing our order, the food took a long time to arrive. While some delay is understandable due to preparation time, the overall service felt inattentive. I personally felt there was a bias in how staff attended to foreign and affluent customers compared to others, which was disappointing.
The restrooms, located on the first floor, were not very clean. Given that many foreign and high-end customers visit this place, cleanliness could and should be maintained at a much better level.
Overall, while the food quality is good, the service experience significantly overshadows it. If you are very hungry or expect prompt and courteous service, it would be best to avoid this place. However, if you are willing to tolerate poor service for good food, then this restaurant may still appeal to you.