lebogang mahoda
Google
I recently stayed at Fusion Boutique expecting a 5-star experience, but unfortunately, my experience was disappointing. The receptionist lacked professionalism and good customer service, making the stay frustrating rather than welcoming.
While the hotel itself offers great amenities, I must highlight a major drawback—the venue is not ideal for rainy days. The parking lot is inconvenient, making it difficult for guests to navigate in bad weather. This is something management should address to improve guest comfort.
Overall, while the hotel may have its strengths, the front desk service and parking situation need serious improvement to truly meet 5-star standards.