Fusion Original Saigon Centre

Stayed here during my trip in hcm city. Hands down the best hotel here in Saigon. Amazing world class service. Staff members take every small detail to care for you. Their MISS Thu restaurant serves amazing food. Absolutly love it. The room is super clean and tidy with amazing views. Would stay again.

If I could rate them ZERO stars I would. For starters, we requested a late checkout which we paid in full prior to our stay on their online payment link. Upon checking in, they said we did not pay yet and that we would have to pay on the spot. After much deliberation and showing them the email proof they advised they see the payment online and proceed with checking in. Upon checking out, Nghia (front desk) also advised we had to pay for the late check out. This time it took much longer for him to confirm the payment and so we missed our car to the airport. The manager then said that we broke the kettle - the kettle lid was already broken when we checked in which was confirmed with our babysitter but it was still functional so we thought we did not have to report it. We have never damaged any property on any stay, I would happily pay for it if we did. The ridiculous part is that they were requesting 4,500,000D for the replacement of a kettle. You can do a quick search online and see that kettles do not even cost half of this price. We eventually settled on them taking our 1,000,000D deposit - this just showcases that they were OVERCHARGING us for the kettle (if it’s worth 4.5 why settle for 1 right?). Also in addition to this, rooms are very small, the ice dispenser/hot water in the pantry barely works, and the gym they display is a shared public gym which means equipment is always occupied. The front desk has tried draining more money from us at each interaction. Because of this, I would not recommend this accommodation to anyone! This isn’t the type of service we expect from a “5-star fusion hotel”.

We absolutely loved our three night stay here. Location-wise it’s perfect, and despite being in a shopping centre it felt very safe - key cards checked by security in the evening etc. The staff were all so welcoming and lovely. We were celebrating our engagement and was offered a free facial and massage chair experience - this was so relaxing and such a lovely touch. Rooms were modern and clean and also very quiet (we were in a room high up). The pool was also great. Would 100% recommend Fusion.

Best location 5 star hotel in District 1. Family of 4, 2 kids, stayed 5 nights. Located inside the Saigon Centre Mall so convenience of shopping and grabbing dinner without leaving the comfort of air conditioning. Artsy design hotel with a pantry on each level for fruits, pastry, coffee and filtered water. Handy to grab on the way out to our day tours. Buffet breakfast, however limited, catered to our daughter with mutiple food allergies. Staff here was overly attentive and helpful to our needs consistantly every morning. We had 2 bedroom suite with the luxury of 2 bathrooms. Rooms thoughtfully laid out. Very nice to have turn down service and pillow options expected of a 5 star hotel. However use of services need the fusion hotel app. Infinity pool was long enough to do laps and was overlooking the city centre that had cultural performances running at the time. The gym was actually a real gym granted access to hotel members. Staff are great and convenient to contact via whatsapp for minor questions we had. Kids loved it and want to come back. I would definately come back as it was walking distance places we wanted to visit

Gorgeous hotel! Staff was really helpful, the hotel was in a very convenient location, really close to Saigon Square, Ben Thanh Market and a ton of other shops. I did have an issue with the hot water, it would turn cold 2-3 minutes after turning on the shower. Reception didn’t hesitate to switch me to another room. There is a „pantry“ on the floors, providing guests with water, tea, coffee and some small snacks. I also visited the Miss Thu on the 24th floor - i had an amazing dinner there so a visit is definitely recommended! I would come back any time!

We stayed at Fusion Original earlier this year and absolutely loved the customer service, but unfortunately this stay was extremely disappointing. We paid the deposit for one night + the late checkout fee before arriving (via their link), yet at check-in they asked us to pay again. We had to prove it by showing the confirmation email. Shockingly, the exact same thing happened at checkout. It took them 15–20 minutes to “recheck” the payment, and again we had to show the entire email chain to prove we’d already paid. They then accused us of breaking the kettle lid and tried to charge us 4.5 million VND. The lid was already broken when we arrived — even our babysitter noticed and told us. I didn’t complain at the time because the kettle still worked, but clearly I should have, as they looked for any excuse to bill us. Because of all this back-and-forth, they made us miss our taxi twice, causing a 40-minute delay to the airport. Travelling with a baby is already stressful; this made it worse. To make matters worse, when we were rushing to the airport, they refused to let us leave and ended up taking our 1 million VND deposit, charging us for a kettle we did not break. The rooms are tiny. The luggage staff were great, but the reception staff were terrible. We’re really disappointed with this Fusion stay and won’t be returning. This is not the level of service I expect from a Fusion hotel. We’ve stayed at many Fusion properties and have never been treated like this. Unfortunately we won’t be coming back

Fantastic Stay in the Heart of District 1! We had a wonderful experience staying at this hotel in Ho Chi Minh City. The location was absolutely perfect—right in the heart of District 1 and within easy reach of all the main attractions. Despite being located within a shopping centre, our room was incredibly quiet, and we all slept soundly every night. The hotel staff were warm, welcoming, and always ready to help. Our room was spacious and ideal for a family of four, with a separate living area that gave us plenty of space to relax. The bathroom facilities were modern and well-maintained, and the amenities provided everything we needed for a comfortable stay. We highly recommend this hotel to families or anyone looking for a convenient and comfortable base in Ho Chi Minh City. We’d definitely stay here again!

We stayed in the 2 bedroom suite and it was fantastic! Great location, and the staff were super friendly and helpful. Ha from reservation was fantastic too! They emailed us when the room was ready and kindly offered a late checkout until 1pm since we had an evening flight. It was my child’s birthday, and we found balloons and a personalized birthday card in the room, such a thoughtful surprise! The suite had two bathrooms; I wish we had a bathtub, but the room was so comfortable it didn’t matter. Highly recommended!