G Adventures

The best trip I've ever done was to California with G Adventures. It was 15 days tour starting from and ending in Los Angeles. I visited so many places (LA, San Diego, Grand Canyon, Las Vegas, Death Valley, San Francisco, all the California seaside) in 2 weeks with amazing people starting from the local guide (Carson) and the bus driver. The 20 people group was awesome, made by people that came from all over the world. I really hope to travel again with G Adventures as soon as possible!

Great experience, brilliant guides and customer service. I'd definitely book with them again. G Adventures was recommended to us by a family member who had been to Machu Picchu a few years ago. For what is offered they are in the same price range as similar groups so we booked with them. The booking process was quite straightforward. Though there were many sections and a fair bit of prep, the website lays out all the things you need to get done and when you need them done by, and they are very helpful when you call or email them to sort this out. Our airline changed our flights a couple of times and each time, a phone call to G Adventures or use of the live chat feature on their website was all we needed to update our details once the deadline on the website for edits had passed. LATAM airline lost our luggage on the way to Peru which was a nightmare but G Adventures made it bearable, from the moment we were picked up at the airport to the moment we were dropped back off we were looked after well and they were very helpful. They didn't need to help us contact the airline and try to get our luggage but they did. Many thanks to Teresita in the office in Cusco who did before and during our hike, she also replied to my messages out of office hours which was very much appreciated. The tour itself is a difficult 4 day hike but the tent accommodation and excellent food made by the cooks with just a few pots and pans and fire was very impressive. A large team of porters carries the camping kit plus a bit of your own items to each camping site and sets it up for you. They put us to shame as they jogged past with over 20 kilos on their backs in trainers whilst we struggled up with trek boots and hiking poles! The guides Victor and Walter were very knowledgeable about the local area and the trail itself and gave a detailed history of the Inca people and the sites we visited on the way. 2 guides managed a group of 16 hikers very well and answered every question throughout the journey. They went out of their way to help me plan the perfect spot to propose to my fiancee and had my camera ready to snap the moment too. For anyone considering the Inca Trail hike, it is tough but achievable. I'm a chubby Brit with an office job but managed it with the slow group (or 'scenic squad' as we liked to call ourselves) and the views were certainly worth it. I would highly recommend this company for once-in-a-lifetime holidays. Before our next big adventure to another country I will definitely be taking a look at what G Adventures have to offer there.

Thanks to Washington and Maria in Cusco, Peru. My experience of the 4 days/3 nights Inca Trail to Machu Picchu was outstanding. From the welfare of the porters to the knowledge and professionalism shown by our tour guides. The food was excellent as was the camp locations. I was very fortunate to be with a great group on my trek.

Good itinerary but non stop and cheap hotels cheap transport but in end you need to pay extra for extra activity extra bus extra tips. So never gonna be that price.

I had the best few weeks on the New Zealand North and South Adventure, amazing knowledge, made memories for life & Liv the tour guide was fantastic I couldn’t recommend the experience more!

G Adventures has lost its appeal. My recent trip to Thailand was highly disappointing. The package barely covers transportation and accommodations, leaving meals and activities requiring additional fees. Optional activities are significantly pricier than if booked directly with local companies, and there are much better choices if you do a bit of research. The CEO strongly insists on tipping for services already paid for, citing support for local communities. If G Adventures charges us so much, why not allocate those funds directly to locals? Furthermore, there were some problems that arose on the trip, yet despite raise these with the CEO, she refused to help, then directed me to get in touch with G Adventures. Two emails and a week later, still no response!

Worst customer service I have experienced. They do not listen. I am booked on a trip to the 5 stans and trying to organise visas but somehow they are too incompetent to distinguish Turkmenistan and Tajikistan and keep sending me the wrong visa instructions and also denying that I need a visa when after contacting the embassies and a few quick google searches, I know that it is necessary. It would be helpful if they actually looked this information up and listened properly to the customer rather than jumping to conclusions.

Recently used G adventures for our honeymoon trip to Kilimanjaro - we could no have been more disappointed. Staff were only out for their own adjenda, they continually forced tips or additional purchases on you (in front of a group to make sure it was embarrassing for you to opt out). They did not respect the average pace of the group, despite having numerous guides we were forced to walk together at the slowest most painful pace meaning we always got to camp after dark in the cold, there was no time for enjoyment or rest and some dinners were made more basic to accommodate the late arrival time (which was only needed by one or two member of a 12 person group). They also did not treat the porters fairly so for many reasons I would never recommend to use G adventures for your trip. They also made us pay additional charges for transport from the mountain despite it being included in our package - they know once your there and cornered you have no option but to give them more cash.