Yuko H.
Yelp
I stayed here for four nights during my first visit to Penang. All the hotel staff I encountered made sure my experience was as pleasant as possible and I enjoyed my stay here.
I arranged a car service from the hotel, and upon arrival, a friendly driver was waiting with "g hotel" sign. His friendly smile made me feel welcomed. I needed to stop by ATM machine to get cash and I had difficult time understanding the instruction. He kindly helped me get the cash I needed. Drive to the hotel was smooth without much traffic, he acted as a tour guide during a short ride to the hotel.
Check in process was as smooth as was possible. At the front desk, they checked my reservation, and since I booked at the executive floor, they kindly escorted me to the executive floor to process the check in. While the staff at the executive floor processed my check in, I waited at the lounge with a nice cup of tea. I arrived at the hotel at 10:30am and I wasn't expecting any rooms to be available but they quickly cleaned up a room while I waited and gave me a key to my room. Room was not that big but spacious enough. View from my room was beautiful with nice beach. Complimentary soft drink and water was nice. Although I didn't drink any of the soft drink they looked yummy. I wish I had time to try some of the juice. I also missed my complimentary ice cream. I was too full from so many yummy dishes, I didn't have time or appetite for ice cream at the hotel.
Staff at the executive lounge was always helpful. They remembered my name and my room number from the day one, and ensured my stay was pleasant and comfortable. I needed to have my business suits dry cleaned on the last day as I was in Asia for two weeks with one carry on suitcase. I needed my suits cleaned before my following week meetings. I asked them about the express dry cleaning service and ensured my clothes are back in six hours. Since I got back to my room earlier than I anticipated on Friday, I changed my clothes and took them for dry cleaning. Two of the staff approached me later on separate occasion to make sure I already sent out my clothes for dry cleaning.
I enjoyed working out at the gym every morning. They open from 5am and I was usually the first one to show up. A huge gym with nice view of the ocean from one side and pool from the other. Room temperature was comfortable, plenty of equipment for everyone to use.
Wifi was fast and steady. Sometimes staying a hotel you don't get consistent wifi signnal but this hotel's wifi was very strong and I was able to get signal everywhere. I got a lot of work down in my room.
On Saturday, my partner joined and we hired a limo service for sightseeing tour from the hotel. It was the same driver picked me up from the airport and he took us around some of the tourist places and we enjoyed learning about Penang history.
We also enjoyed nice massage at the spa. We were very relaxed after 90 mins traditional massage followed by 60 mins of reflexology. My partner is picky when it comes to massage and they were able to accommodate whatever he requested. They served nice cup of tea after the massage. I tried their white tea and my partner tried ginger tea. Both were very soothing felt good for my body after long massage.
Food here was very good as well. I enjoyed my daily breakfast at the executive lounge. I tired nasi lemek (traditional Malay breakfast) after receiving suggestion from one of the staff. I enjoyed it so much, I ended up eating one everyday during my stay as well as at another place (in Singapore hotel we stayed). They have Japanese restaurant on the 2nd floor and very authentic food, some of the staff were Japanese. They serve some of the traditional food as well as westernized Japanese food, and I enjoyed both of them. The bar at the lobby was good. The lobby is very roomy and I feel comfortable with wide open area. Not much of selection when it came to wine, but we enjoyed decent bottle of wine one night.
Limo company staff, bell desk staff, security staff, and everyone I encountered more than twice remembered my face/and sometimes my name and greeted me with very nice smile every time I passed by them.
Thank you g-hotel for helping me create very good memory. My work/meeting was successful, the hotel staff made sure my visit to the island of Penang was pleasant, comfortable and enjoyable.
I highly recommend g-hotel if you are planning to visit Penang.