Paul Redfern
Google
Waited over half an hour for an completely incomprehensible guide completely unconcerned about turning up late.
5 minutes into the "tour," the lights failed completely. We had to carry on by the lights of our mobile phones, still not understanding a word he was saying - and then, incredibly, he disappeared for 5 minutes, leaving us to wander on behind some random stranger, - & no explanation for why he was going, or what he was doing, or where he'd been. And he had the cheek at the end to hope we'd enjoyed the tour. Absolute waste of time and money.