Martina Nyers
Google
We recently visited a rooftop bar that had absolutely amazing cocktails – they were flawless, and the view was truly spectacular. However, unfortunately, the service did not live up to the same standard. It was incredibly slow, with zero attention from the staff. We had to wait a really long time for our food, and even longer when we wanted to order a second round of drinks, despite the place being nearly empty.
Another strange aspect was the payment system: after finishing your food and drinks upstairs, you had to go down to the reception desk to pay. There, you had to tell the receptionist exactly what you ordered – and if you didn’t remember the cocktails' fancy names, they had absolutely no idea what to charge you for. Also, the staff upstairs didn’t speak a word of English, which wouldn't be a big problem usually, but not even knowing basic things like "still water" being non-sparkling water made it very frustrating.
At the reception, after we somehow pieced together what we had consumed, the receptionist disappeared for about 15 minutes to find change, and when she returned, she handed us a torn 10-euro note.
All in all, the drinks and the view were fantastic, but the service experience left a lot to be desired.