Gagliardi Boutique Hotel

After seeing the sunset in Noto we thought it would be delightful to have a cocktail on the rooftop terrace here before dinner. We are not guests but the receptionist said we were very welcome. We took the lift to level 2 and found the most spectacular location. We sat for about 20minutes before someone came to take our order. We all had favourite cocktails in mind…. For the waiter to realise that we had not been given “menus for drinks”. The menu a took a while to arrive, then realising our favourites weren’t on there….. we took a while to decide….so the long and short of it was…. We ordered drinks that we thought were quick to make….. otherwise we would have been late for dinner…..took us an hour and a quarter for a long wait and a hurried drink! So depends what one wants….. if u have all the time in the world…. The location and outlook and vibe is amazing. The customer service and staff training is very poor indeed.

Absolutely Stunning hotel. Peaceful atmosphere ,lovely rooms , friendly helpful staff. Delicious fresh selections for breakfast. Rooftop bar is a must to see! 2 min walk yo center of town . Everything was perfect . Absolutely highly recommend if you're staying in Noto.

Can’t rate the hotel but we visited the rooftop bar where the quality of drinks did not meet the setting. We paid €20 for a below average margarita cocktail, glass only half full and €8 for an ‘infusion drink’ which was basically a glass filled with ice, water and a tea bag. For this price you would expect a really great drink. There was a Martini promo event going on with music just a bit too loud. To top the experience our clothes got wet from the outdoor seating cushions. Staff is friendly though and the view is nice.

The hotel is on the perfect location just a few steps to the most beautiful cathedral in Noto. Staff is fried and helpful. Diane at the front desk always carries a positive attitude with her, and the manager at the breakfast room as well. Breakfast is nice and there are 3 cute cats chilling in the garden too 🐈🐈🐈 The room is super clean and as new as it can get. Nice amenities 👍🏻 Rooftop bar’s view is stunning incredible. You must get yourself table for the sunset ⛅️ This is a a small luxury hotel with lovely staff.

Avoid this place at all costs! I have never experienced such a lack of professionalism. Absolutely shocked by the level of service. I’ve emailed them twice 2 weeks and 1 week before the day we were meant to get there asking for some info and if I can book a table. No response whatsoever. We got there, we asked if we can get a table, they said they open at 17:00. I told them I’ve emailed them and they could’ve easily mention this via email and I would’ve avoided a 1h30min trip from Catania to Noto and they just didn’t care.

We recently visited a rooftop bar that had absolutely amazing cocktails – they were flawless, and the view was truly spectacular. However, unfortunately, the service did not live up to the same standard. It was incredibly slow, with zero attention from the staff. We had to wait a really long time for our food, and even longer when we wanted to order a second round of drinks, despite the place being nearly empty. Another strange aspect was the payment system: after finishing your food and drinks upstairs, you had to go down to the reception desk to pay. There, you had to tell the receptionist exactly what you ordered – and if you didn’t remember the cocktails' fancy names, they had absolutely no idea what to charge you for. Also, the staff upstairs didn’t speak a word of English, which wouldn't be a big problem usually, but not even knowing basic things like "still water" being non-sparkling water made it very frustrating. At the reception, after we somehow pieced together what we had consumed, the receptionist disappeared for about 15 minutes to find change, and when she returned, she handed us a torn 10-euro note. All in all, the drinks and the view were fantastic, but the service experience left a lot to be desired.