Veronica Cebotari
Google
I stopped by Galeries Lafayette this morning to quickly check for a Chanel product I’ve purchased before. The store was nearly empty, and there were very few customers at the Chanel section. I couldn’t locate the item myself and needed a consultant to confirm whether it was available.
After waiting a few minutes and seeing no one else free, I approached the cashier, who wasn’t helping anyone at the time. I asked, in my basic French, if she spoke English. She replied very coldly with “no” and simply stared at me in silence. When I asked if there was someone who could assist me, she said there was only one consultant, and I would have to wait. As I turned to leave, she called after me—twice—insisting she was “at the cashier,” with a tone that felt unnecessarily sharp and dismissive.
I didn’t expect special service — I simply asked for help and was met with silence, no effort to redirect me, no attempt to find someone else, and a rather unpleasant attitude. The way she chose to make her point felt more like something you’d expect at a busy street market than in Galeries Lafayette.
Fortunately, the one available consultant noticed I had been waiting and kindly took a moment to assist me. The product was out of stock, but she was professional and helpful. Sadly, the overall experience was disappointing due to the way I was treated at the cashier counter — not because I was refused help, but because of how it was done.
