Galeries Lafayette Toulon

I personally had an unpleasant experience each time I came to visit. Last time I went there, I wanted to buy a gift for someone. The seller was not even smiling as if she doesn’t want to be there, and when I had told her I was going to continue looking around after I had chosen the gift, she told me "Can I cash this for you?" which I had said yes because I felt rushed. Even after paying, I was still in the store because I was still looking around and I had bought other things a few mins later. Overall, I left the store with negative emotions because I felt rushed, not welcomed at all- which is disappointing because "Galeries Lafayette" is known to be high quality for the products and for the service/ambiance. I wasn't expecting the person to treat me like a VIP client or any high treatment, I was just expecting normal treatment with a smile and without feeling like I'm bothering the seller. Even small business's owners/small brands have a more welcoming attitude than this store.

I stopped by Galeries Lafayette this morning to quickly check for a Chanel product I’ve purchased before. The store was nearly empty, and there were very few customers at the Chanel section. I couldn’t locate the item myself and needed a consultant to confirm whether it was available. After waiting a few minutes and seeing no one else free, I approached the cashier, who wasn’t helping anyone at the time. I asked, in my basic French, if she spoke English. She replied very coldly with “no” and simply stared at me in silence. When I asked if there was someone who could assist me, she said there was only one consultant, and I would have to wait. As I turned to leave, she called after me—twice—insisting she was “at the cashier,” with a tone that felt unnecessarily sharp and dismissive. I didn’t expect special service — I simply asked for help and was met with silence, no effort to redirect me, no attempt to find someone else, and a rather unpleasant attitude. The way she chose to make her point felt more like something you’d expect at a busy street market than in Galeries Lafayette. Fortunately, the one available consultant noticed I had been waiting and kindly took a moment to assist me. The product was out of stock, but she was professional and helpful. Sadly, the overall experience was disappointing due to the way I was treated at the cashier counter — not because I was refused help, but because of how it was done.

Beautiful little place, and well worth a visit when you are docked.

Poor customer service quality. It's important to keep in mind that customer service is included in every price tag on each article. Also, know that everyone out there is dealing with an issue you know nothing about. So please be nice to others, especially if you sign up for a job in places like Galleries lafayette. The gentleman at the cashier lacked professionalism and good manners.

Impeccable, staff were kind and helpful especially a male staff who helped me to get my personal code for my credit card that i forgot, it was last Friday 13th December, thank you for the professionalism and also the lady at the paying counter, all of them are helpful and professional, an improved from my encounter last summer which was a conseiller from the Morgan section, where she kept looking at me without smiling like i’m going to steal the clothes. I just felt like her looking is uncomfortable because i was looking for a specific colored clothing to wear for a wedding event, so it’s normal if i linger around and kept thinking what should I choose. So please don’t linger around me without saying or asking anything because it will make you look like a spy or something 😅

I visited France most summers in the 1970s and Galeries Lafayette was a place to go, large department stores. How it's changed since then, disappointed how small it was.

Perfume section is a little small, even the place itself is not that big, but it gave a lovely vibe.

A bit disappointing for such an iconic store. Limited range of goods. "Sale" prices still quite expensive.