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Google
I stayed at this hotel for two nights. Initially, everything seemed fine — check-in went smoothly and the staff at reception were welcoming. However, things took a very distressing turn at checkout. I was informed that the hotel had not received payment from Booking.com, despite the fact that the reservation was clearly marked as prepaid and non-refundable. I was then asked to pay an additional €1,526.50 on the spot.
Naturally, I was confused and deeply concerned. I calmly explained that my travel agent had already completed the payment, and I even provided evidence. Unfortunately, the staff were not willing to listen and simply insisted that I had to pay again. I was just as eager as they were to understand where the money had gone — after all, I am absolutely not someone who avoids paying for services.
Things escalated quickly when they said they would call the police. I cooperated fully, even willing to go to the police station. There, my luggage was held by the hotel, and the police mentioned that I might have been scammed. After carefully reflecting on the situation and considering the stress it was causing, I decided to resolve the matter by paying again — not because I believed I owed the amount, but because I wanted to end the ordeal and retrieve my belongings. I approached the hotel manager politely, ready to discuss the issue calmly, as I truly believed this was not the fault of either party — just an unfortunate situation.
To my shock, instead of engaging in a respectful conversation, the manager led me to a staff-only stairwell and threatened that if I didn’t pay, I wouldn’t be allowed to leave the country and could be sent to jail. I was deeply hurt and intimidated by this treatment. Again, I want to stress: I’ve never been a person who avoids financial responsibility — €1,526.50 is not insignificant, but it’s not about the amount. I just needed clarity about where my original payment went. Because of this situation, I missed my flight back to Manchester and incurred extra charges for car rental. The emotional toll and the aggressive attitude from the hotel staff were truly damaging.
After paying, they promised to return my luggage to the ground floor, but instead left it unattended near the reception area. I will definitely be reporting this experience to the hotel’s headquarters.
In terms of the room itself: it was generally acceptable, but there were a few serious issues. The toilet leaked every time it was flushed, which is especially distressing for someone like me who has obsessive-compulsive tendencies regarding cleanliness. On our second night, the fire alarm went off and all guests were forced to stand outside for about two hours. There was no proper apology — we were simply told that someone had smoked in their room.
I’ve traveled extensively and stayed in many 5-star hotels, but I’ve never encountered such a disorganized and hostile experience. The only redeeming qualities of this hotel are its location and view. Everything else was, unfortunately, deeply disappointing.