Linda B.
Yelp
Based on our internet research, we chose to stay at this hotel for 3 nights based on the location and the modern, clean decor.
When we arrived, we were thrilled to see that the photos on the internet do not do this property justice. Spectacular hotel. The location really is fantastic and we would absolutely recommend this hotel.
Truly central, quiet and in a wonderful part of Florence. We've stayed at many fabulous properties and the service at this boutique hotel ranks at the top with the best of them. The staff went out of their way to accommodate us in every way - the front desk staff was warm and friendly from the first moment, allowed early check in, researched various options for our day trip and arranged the rental car that was brought to the hotel and picked up at the end of our use (a huge convenience when unfamiliar and uncomfortable about driving in the middle of the chaotic Italian city driving). Because of the location of the hotel, we simply drove over the bridge to the other side of the river and we were off to the small towns of Tuscany. When we asked about their recommendation on our first day for a quick lunch, the doorman walked us to the restaurant.
The breakfast was visually appealing and tasty, in the chic and warm library. Perfectly flaky croissants and a wide variety of interesting warm and cold breakfast choices, including honey presented in the honeycomb.
The breakfast staff was professional and exceptionally attentive - for instance, when one of my daughters went up to the room not feeling well, the staff assembled an assortment of breakfast items beautifully and offered to take it to her in the room.
Loved the quality materials, finishings and details in the hotel. The heated towel rack, fluffy towels and robes, the great closet and sleek armoire with all the organized space made our stay even more enjoyable.
The only suggestion I have for the hotel is that the cleaning staff communicate to the management if something needs repair. In our two rooms (310 & 311), the tub drains didn't work properly and took forever to drain. In the triple room, it was less of a big deal since there was a separate shower, but in the twin room that had the combination shower tub, it wasn't pleasant standing in the dirty soapy water waiting. We didn't complain because we were there for three nights and didn't want to be inconvenienced with repair work or moving to a different room.
Overall, I still rate it 5 stars because everything else was outstanding and we would stay here again. We checked out their other two sister properties and although they were beautiful, we like this hotel better. The Hotel Continental across the courtyard has a rooftop bar overlooking the Arno River and the Lungarno Hotel has a beautiful patio restaurant with gorgeous views of the Arno River, but we liked the modern style of this hotel better. Guests can choose to eat breakfast at the Lungarno Hotel instead (for a nominal supplemental charge). We chose to skip that option bc our hotel offered plenty of options in their breakfast and the convenience factor. Perhaps if our stay was longer, we would have tried it for variety and to eat outside next to the river.
The other two hotels were beautiful but a little stuffier and more traditional in my opinion based upon a quick visit of those two hotels.