claramj
Google
Very nice location, beautiful garden - horrible service at the restaurant.
We had reserved a table 6 weeks ahead with additional confirmation 2 days prior. Upon arrival, there was no table prepared, most of the main dishes sold out.
The entrées were forgotten, resulting in 3 main courses being served first. The staff seemed unbothered! When we ordered bread, we received a small basket with burned bread that looked like coal.
We were offered a discount on the final bill, once we payed, the missing entrées were still added. Apparently "by mistake"(???)
It is truly disappointing that our experience went so wrong. The location and the food were amazing - to blame is the unprofessional, unorganised and clearly unbothered staff, that seems to have no understanding of creating a pleasant experience for their customers.
Edit :
After our guided tour we received a personal call from the owner who dearly apologised for the inconvenience. He invited us to a friendly discussion on the lunch faux-pas and we ended up having a very nice conversation about art!
This added a pleasant touch to the unpleasant lunch.