Galls

Waited over 3 weeks for "in-stock" items to come from Galls warehouse in Kentucky. Arrived to pick up finished items only to discover embroidery had not been done. Waited over an hour for items to be completed. A TRULY MISERABLE EXPERIENCE

Excellent place to for your uniform needs. They have very big website by having brick & mortar it is very convince. The parking a little bit tight. Good price & service. I highly recommended.

Shop is fine if you are here getting a uniform or equipment, but if you are walking in off the street you aren't likely going to find something for yourself here. Parking, entrance, and counter are accessible.

People are always professional and willing to work with you and have a good understanding of what you want. On 11 16 2022 wait was extremely long and found out that there's check-in machine did not put my name on their computer I almost walked out. This was an unusual experience I hope they fixed this problem.

Always great customer service and also you can mingle and network with others in the first response field.

Poor customer service, doesn’t acknowledge customers upon arrival or who need assistance.

There's been quite a few changes since my last visit a little over 2yrs ago. They still do carry quite a bit of high quality products for both security and law enforcement officers. If you're willing to go the extra mile by spending a few more bucks for quality accessories, this is the where you'll need to go.

They need more merchandise More Boots more shoes they need to have hats for details like fully dressed and other

Great service, but limited stock. Ok maybe it was not good timing when considering this was the onset of the virus. But, I do give them credit for their customer service once you get served. They have a first come first serve set up where you place your name on an electronic waiting list when you walk in. Unfortunately the waiting list can take long when almost everyone on the list is getting alterations. It may be quicker to have a cashier available for non custom orders, such as someone coming in to buy an off the rack item that doesn't need alterations. The location has multiple brand options. These range from their own Galls brand to 5.11. The Galls brand is not bad at all. Parking can be difficult as the lot is small. Overall this place is well located and can use a little help with their method of serving customers when they become crowded. The prices are moderate and the customer service is friendly.

Worst customer service. I called before going in twice and got sent to voice mail. I was in the area so I went in person. 2 people in front of me. They got helped. I was the only person waiting. They were working. Keeper waiting for a few more minutes. Did not get greeted. A phone call came in and that person on the phone got service before me. Waited a few more minutes before I decided to leave! Ridiculous. No good service here anymore.

Waited 45 mins a to drop off a few shirts and pick up 2 shirts. No multi tasking at this location. 3 metro security officers came in together right before me. All 3 of them had to try on uniforms. Instead of sending them to one person to handle the same task... They sent them to 3 separate employees and the line was out the door. They could have easily helped other people while the security officers were changing and trying on different sizes. All I had to do was pick up and drop off. Pour use of time and terrible customer service. I have attached a photo of the 10-15 people waiting, because of pour use of resources

They have lots of service and alterations. The uniform selection is large. The value is good because the products are of high quality.

Employees were friendly on the day I went. I received a text and email in about 3 days my items were ready for pickup. It'll be convenient if they were open on Saturdays, since most uniform stores are.

The best thing donut this store is they have private free parking. Other then that there's not much to recommend. The customer service is horrible. Starting with having to sign in when you first walk in on a tablet that doesn't work. Just open a register and let customers come to check out when they're ready. Not every one needs one-on-one service. And if you want to offer one-on-one service hire more associates so people don't have to wait. You creating a seating area with sofas tells you all you need to know that this way isn't it. Also, the prices here are gross. Way overpriced. Example: four pack of belt keepers on Amazon $12 here you get two for that price.

Customer service at this store is terrible. I went to the store during my lunch time to purchase a pair of uniform pants for a function I had that evening. I waited 65 minutes just to pay for my pants. There do not have a dedicate cashier. I asked two ladies that worked there if I could just pay for my pants I was told I had to put my name on a list (iPad) in order to be helped. I waited almost an hour just to pay. Those on the list ahead of me were getting measured for uniforms, getting alterations etc. All I wanted to do was just pay. They need to have a separate cashier at this store who just takes money. I will never shop here again. I do not recommend this store unless you dont have anything else to do during the day.

Esther showed great customer service & was very nice & helpful she made picking up my items quick & simple.

Still the worst. Who runs out of under belts? Waited for a while, got smiled at. No help. If you have to come here pack a lunch, it's gonna be a while. Hasn't been good since the 1900's

Staff makes you wait even though there is nobody in line. Double check their work especially sewing labels on your shirt. Be clear on the size because they will not use their own discretion even when it's so obvious the template is way to big for the shirt. Store has poor selection and staff members do not tend to the needs of the customers. You need to check in and they make you wait 10-15 minutes before they call out your name even when the store is empty. I just had to pick up my shirt and it took 30 minutes even when I was the only customer in there. Management need to change. I would avoid going to this spot unless you become desperate.

I've shopped at this location before when it was still (Quartermaster). But since it changed ownership. I feel it's not the same. When I first walked in, it was like walking into a department store the day after Christmas. Articles of clothing were laid everywhere. Boxes of merchandise were sitting in the middle of the floor like it just got delivered. The staff were busy assisting customers, and I wasn't acknowledged until after I had checked via iPad right at the front. When it came to my turn, all I wanted was a simple embroidery on my jacket. They advised that their seamstress called out and it wouldn't be ready until after the weekend. However, they were nice enough to contact another location to check the availability of their seamstress. They were helpful and nice. I understand the delay in a large unanticipated order, or a complicated order, but my order was simple and something they could do while I wait, and they couldn't even accommodate that. All in all, I think with a little more organization and a bigger staff (more than one tailor/seamstress and more floor workers), this place would be amazing.

The employees are rude. I was told to check in even though the store was empty. I feel as if these people hate their jobs OR they enjoy making it difficult for customers. I will NEVER consider buying anything from this location. If you're looking to shop at any Galls, I highly recommend the Long Beach location.

WOW, what a horrible experience, I have used Galls in Culver City in the past before they closed. 6th st. Galls was my nearest store. I was greeted at the door by a very nice security guard who asked me to sign in at an Ipad, so I did ' I then waited for 30 minutes and got no help, I wanted to buy a $180 flashlight, it literally took this employee 15 minutes to ring up one person, I asked her if she could get the flashlight right there in the case and ring me so I can go, she said I have to wait to be called and she was helping a customer, the customer she was helping was in the fitting room, so she just stood there folding clothes and refused to help me. The other employees in the store were just as rude, I swear I had better service at the DMV, in fact I bet Galls recruited these people from the DMV. If my employees treated customers this bad, I would be out of business, Galls has one thing going for them, they may be the only place police officers can get police clothing, if there was anyplace else Galls would be out of business.

So I purchased a pair of search gloves for riding my Harley.They ripped out about 6 months later. So I bought another pair they sent small I needed medium. I payed to ship back for exchange. I was told need shipping label to prove I sent back. So ok did that found out delivered to their dock 2 days after I shipped. I sent ship label to yhem. Then was told to provide purchase order # and date? It's on their app.site I got the order # and purchase date? This has been going on for at least 6 weeks?? The absolute WORST CUSTOMER SERVICE EVER!!!! NEVER HAVE I JUMPED THRU HOOPS FOR AN EXCHANGE ONLY!!! ITS PATHETIC!!! AND I AM STILL WAITING!!!! WHAT DOES IT TAKE????

They always have everything I need for my security staff. The staff there is knowledgeable and friendly as well

Very disappointed in the new way that they are handling things I've been coming to this location for years with my father security guard company and then now also with my security guard company. I just wanted to go and look and see if they had the pepper spray that I needed they wanted me to sign in I'm like I can sign in I don't want to sign in if I'm not going to purchase it so their new system is sucks.

Employees are rude. They seemed upset at the fact that they had to work . I waited for 40 minutes and no help me out and there were no other customer at the store but myself. I will never shop at this store again. If i could give them a 0 I would.

This is such a horrible place to come , customer service is HORRENDOUS!!!!! and the fact that you literally need to be in the store for more than 3 hours just to make a purchase is ridiculous you cannot just come in grab what you want and pay ,No you have to sign in when you arrive and wait to be called to make your purchase so depending on how many people are sign in you must wait evan to just make a simple purchase avoid this place at all cost Sinatra is way better and excellent customer service

Every time I walk into Gall's, usually to buy pepper spray, the staff is unfriendly to the point of seeming annoyed that I walked in and had a question. The first time was annoying. The second time it happened I made a sarcastic remark and walked out, and I won't be back. I can get what they're selling online with less attitude. The women who work there either hate their work or don't understand customer service, but I don't need it. Maybe they give better service to men or men in uniform. And they didn't have the small size pepper spray I wanted. ETA: I've ordered from J&L Defense Products in West Virginia twice now, and twice Irv has gone above and beyond, so they're a resource if you get tired of bad attitudes and paltry stock. J&L (304) 258-2900, www. selfdefenseproducts. com

So the workers r polite but the service is always so slow! Literally every time u go in they take forever to get anything done. I had to pick up a jacket that was ready and paid for and I had to wait 20 mins. This was cause they don't just have a line to wait in, u have to sign in and wait to be called. This whole sign in nonsense is what is making everything go as slow as it does. No more Galls for me.

Worst tailors in town. They treat your uniforms like it's just a piece of cloth. They don't understand the importance of a quality tailored uniform. Never again will I settle for convenience, I'll drive farther for quality.

Horrible customer service walked in and signed in then went to look around to kill time but 20 minutes later the 4 people on the counter are just talking to each other laughing don't waste your time coming you'll just stand around waiting forever

I was on hold with a sales associate for 30 minutes just to order a uniform for my EMT class. The minute it was time to offer payment she placed me on hold again to take care of a customer. That added another 5 minutes. A new person answered the phone and I had to give her all of my information again. In total it took about 40 minutes to order a shirt over the phone.

This place is the absolute worst. Made me wait 40 minutes to purchase a handcuff key. I asked if I could just make the purchase really quick as half the associates weren't doing anything and they kept telling me I had to wait to be called upon. Super ridiculous

Waiting 20 minutes to pay for merchandise. This is crazy! Terrible place to shop. 5 workers doing uniform fitting and another worker decided to go on break. Don't bother coming here

Placed an order over the phone, spoke to customer service they advised me my order will Arrive to be picked up. I've been calling and calling and no one answer their business phone, it's irritating they have very very bad customer service

They give a high amount of personal attention for such a low-margin business. I dealt with Robert, I gave him the contract number for the agency and told him which items I needed and he found them all. We fitted everything and he found all the correct patches, etc., I came back a couple days later and everything was fitted and patches sewn on exactly according to spec. Don't be in a rush if you're a government agency employee because they want to make sure everything meets spec and are very careful. Just know that you need to sign in on the iPad when you enter- they take people in order of arrival. Prices are decent- in my case the agency negotiated price. But they will also match their website prices if you're shopping retail, contrary to what a previous review stated. They also told me next time to call in and they'd ship for free from the store.

Thank you Esther for the excellent customer service. The Customer service was super quick, I was in and out. Took care of my name plates right away unlike other places. Esther was polite and super nice.

Came in today to get a new carrier for my duty soft armor. I was told to sign in. There was only 1 other customer in the store. After that customer left I went up to the counter to ask for help. I was told to wait and they would call me. There was a 5 employees in the store. Another customer walked in and they were getting his pick up order. Again, there's 4 other employees in the store and I'm still told to wait. After not being helped, waiting 35 mins , and then the employee saying "I'm going on break". I couldn't just stand there and continue to look stupid, so I left. The employees shouldn't work here if they're job is to sell law enforcement equipment, but they don't like law enforcement. Truly disappointed and upset.

The store is very organized, service is quick and you can find what you're looking for. They have Police Uniforms, Shoes and accessories. They also offer tailoring services. Wish the store was like two floors at least for more options but overall a good store

They got the job done. What else can you really ask for? The place isn't luxurious or fully stocked with everything but they have mostly what you need and they complete orders.

5 stars because it was very close to closing time and I walked in thinking I was going to get turned away. I needed to order a uniform shirt and the girls took care of me! Thank you!!

They keep getting worse, they were always helpful but it seems like something has changed. I went to to get a name tag made and was told that they could not do it cause the uniform that it was going to placed on was not purchased there.... only 1 week before This i had the same thing done with no problem ... wtf ... I had to wait 20 mins to be told "NO" we don't do that since the beginning of the new year .... huh ... come on guys .... been let down to much lately to go back I will take my business to Amazon or something

You know what they say about doing the same thing over and over again yet expecting a different result... insanity. You'd never know that the place was a few miles from downtown Los Angeles where thousands of sheriff's deputies work. I saw three pairs of class A pants and a few shirts. But sadly it's always like this. No matter what I go there for they don't have it. Today was the last straw. I walked in looking for a large 'SHERIFF' patch to go on the back of a jacket but after a five minute wait while a employee was right in front of me on a phone call where whomever she was calling places her on hold she still couldn't manage to multi-task and ask me if I needed any help. I finally interrupted her doing nothing other than holding the phone to her face and asked her if they had the patches. The reply... nope. "We have Police, EMS, and 'Security'. 'SHERIFF' was a special order. Amazing! Not exactly a high price item. As I said above this was the last of way too many trips to this place hoping that just once they would have what I need. If you're a bus driver or a parking enforcement officer they've got you covered but if you work for the largest sheriff's department in the entire country you're out of luck. No matter which agency you work for you'll still be treated to exceptionally lethargic 'service'.

Great service . Manager Karen very nice and helpful. Best times to come is early mornings empty .. in and out