Gamelandia

Fantastic shop! I was so impressed with my visit. The shop had a great feel, and is very inviting. They have table games set up outside and we played a couple of games waiting for the store to open. Store is well stocked with all kinds of games - not just another TCG store with a small selection of board games. The staff was very friendly and offered recommendations about other places in the area to game - very helpful for us as we were visiting from out of state. I would highly recommend this shop, and look forward to visiting again next time I’m in the area.

Gamelandia is a perfect place for a game family outing! This store sells various kinds of games from collectibles, to board games, to miniatures, to role-playing games. There are also some books in the back to purchase. The atmosphere is great, and they have extensive selections particularly in Magic the Gathering and Pokemon if you are into collectible-card games. The staff is super-friendly, helpful, and they go the extra mile. I, myself, have had only positive experiences @Gamelandia, and I expect the fun to continue! I buy all my Magic booster boxes there, and this store tries hard to keep the prices down, despite the economic hardships brought on by both the pandemic and the tariffs.

Stopped in today and can't help but want to leave a review. This welcoming community space had me asking questions when I usually feel too shy, and finding games for my partner and I that I was very excited about. Mary took the time to recommend something at the exact involvement level I was interested in, and explained the game I was looking at by playing a short round with me! It really made a huge impact on my day and experience. A fun, well stocked, and wonderful little shop. Prices are what is to be expected in an affluent tech town, and the quality of service was worth every cent!

The staff is super friendly and helpful. The shop itself is very cozy and has a great selection. A bit pricey compared to other retailers though. Most of the standard sized board games are about $10 higher than expected and big box games are about $20 more than expected. I assume that’s because it’s Palo Alto so it makes sense. Overall it’s a solid store but pricey.

I made an online order over $300. Some of the items were at fair price and not overpriced like other online retailers - see attached photo. Next day, order was cancelled due to "inventory error." I reached out to the store to express my issue that they could've partially refunded whatever item had the error and ship the rest, but the reply made me question the store ethics on accountability and fairness. "All of the items were listed incorrectly, for either price and/or quantity available. Sorry for the confusion!" Some of the items has already been release weeks before at the price I ordered which I assume was same as other retailers back then. While they were filling my order, they probably checked the "current" market price and saw they can profit more. As for inventory, they can request more from their distributor and then fulfill the order later. The above reply literally means Gamelandia can/will cancel any orders - preorder included - if market price trends up. Imagine preordering an item and getting a cancellation email, but, by this time, other online retailers are out of stock. Based on this experience, I won't be supporting this business and advise others to do the same. ______________________________________________ UPDATE RESPONSE "You reached out to us on Discord, and we responded promptly with an explanation. However, you chose not to continue the conversation and instead left this negative review." I did not continue with the conversation because I assumed the conversation was done based on the response - see attached screenshot. No "Sorry for the inconvenience, and let us know what can be done" or any sort of resolution. Other items were already released but price "randomly" updated after my cancellation. I can understand if the preorder item is "mispriced" in error but not for other items already released. Your response is "ALL of the items were listed incorrectly" including the released items. "As for preorders: Gamelandia does NOT offer preorders for any TCG products — a policy we have in place specifically to prevent unpleasant situations like this." Nowhere on the site shows this policy. Your Frequently Asked Questions does not show this policy. It does, however, states... "Our store carries a wide variety of tabletop games, including board games, card games, dice games, role-playing games, and miniature games. We've got whatever you need for your next family game night!" "Yes, we can often special order games or allow customers to pre-order games that have not yet been released." The pre-order section does not not have a disclaimer "TCG games not included." _____________________________________________ 2nd UPDATE RESPONSE I appreciate the response and fast delivery of the other shipment. The other items I was looking forward to ordering was the 2 full metal alchemist booster box as a gift. As a person in customer service, a proper business would've fulfilled the order - even if inventory/price error - and send an email explaining the delay of an item if it was out of stock. Afterward, the site inventory/price can then be updated. In this case, the loss from this order would not be even more than $50. Unfortunate, I would've spent thousands as a repeat customer but this customer service experience says otherwise. Anecdotally in the past, an online store priced an item $100 less than market price but they still fulfilled my order and then changed listing price afterward. Just this alone, the store gained my trust and repeat business. Hopefully this experience will help you better care for your future customers. Good luck and I wish you success with the store.

My son is now entering 7th grade. He has been coming to after school gaming sessions, summer camps, and weekend gaming events for more than two years. He absolutely loves it. The DMs are top notch, and he consistently has a great experience with the other players. Recommended!

Fantastic gem of a spot to play board games with friends or make new ones. Everyone is super friendly from the staff to other players. Tons of games in their game library that you can use during the open play sessions with some of the sessions being free depending on the day. Check the calendar on their website for details.

My whole family loves Gamelandia. My kid is continuously in one of their camps. The rest of us love trying out new games there. It’s a warm, welcoming gathering place for our whole community.

Small store, very cramped and I couldn't take many pictures due to having little elbow room. Of note; the entire mall had a 2 hour parking limit before you got towed. Credit or debit card only, no cash like I've seen other game stores take. But they had what I was looking for, even if the dice selection wasn't as expansive as I would have liked. But they did have brands other than Chessex. Tons of packaged board games from various companies as well. The workers were helpful and it was simple enough to sign up for a store account. Supposedly has room to rent so you can play games, but the store barely fit 4 people in it from what I could tell. $10 for 2 hours of play. Merchandise prices weren't always listed, you have to ask about the pins in particular. Final note: look online for opening hours, they don't open at the same time every day.

Clean establishment. Family friendly. Welcoming staff and community. I got lucky with loose packs, so that's always good. If I lived closer to this location, I could see it becoming my home LGS = )

This is from my observation and all the time I've visited the location. Just want to compare to some of the reviews I'm reading. This is about my 5-6th time here. Even though the space is a little small, there's actually more playing room in the back. There's been time where I went by myself and did an open play and got to select from a good list of games to play and learn. They also have some learn and play event that's a good opportunity to learn how to play new games, actually had one of the designer there once teaching, which is super cool . If you do open play the pricing is pretty decent, we chose to buy some games and play them at the store. There's also complementary tea and hot chocolate. Just be careful and not spill Yesterday we saw an associate spent a good amount of time patiently walking a family through the store helping to find a couple of game that's age appropriate for Christmas. I've never had issue with their service and was glad to see some good game consultation. The list of games for sale is also really good, sometimes it give me good game to find and buy. For a retailer I think the price is fair. Pick up a copy of Cafe Baras yesterday for $19 which is even cheaper than Target and it's a new game so don't even see it on Amazon. The copy of Lord of the Rings duel was also the same price as Amazon, so I don't have much issue with pricing. I really like the games they have set out and feel like every turn I look I see a new game I'm interested in. I really like this spot. I even got $10 off already for all the games I've bought so far. This is how I discovered Let's go to Japan will continue to come and visit since it seems they always get in some hot BGG games.

Cute board game shop in Palo Alto! There are some tables outside and some rooms in the back as well! There's a lot of board games but also fun collectibles like enamel pins, trading card packs, etc. there seems to be a wide range of games carried here like anything from Set, Exploding Kittens, Wingspan, Betrayal at House on the Hill, etc. The shop itself is a little small but has a lot of stuff to browse through. I bought Lawyer Up for $60 + tax and can't wait to try!

Terrific place. Outside they even let you play some games for free! and when I'm inside I really feel like a kid in a candy store. It's just heaven

We often go here to buy gifts for kids birthday parties & the staff is very helpful with their recommendations. Great ambiance- many regulars visit the shop to shop or play. We have yet to rent a room but plan to one day soon...

Awesome game store. Found a super fun Drinking Quest game that was soooo much fun to play! I have been back several times

This is definitely one of the best stores we've tried playing magic at. Berry manages a store with excitement and creativity. The whole staff is thrilled to be there and helpful.

The service is second to none. Store was not even open and the service was amazing. I needed a game shipped overnight and they were responsive and courteous. I paid and they refunded a portion of the shipping as they got me a better price. Highly recommend them!!!

Spent $30 on a game that's heavily discounted everywhere else and wouldn't let me use their restroom because they claimed it was only for the participants in their event

I am so lucky to have walked by Gamelandia. I cannot say enough wonderful things about the staff and the owner. If you or anyone you know, including children, love playing games, this is the place for you. It's hard to imagine that a small space can have all the games and books that they have. Please shop here to keep them around. I haven't even mentioned their game rooms and all of the game events that they host. I would give this store 10 stars if I could. This store is not to be missed.

Looking for an unique place to host your child's (or your own!) birthday party? We hosted our son's seventh Pokémon birthday party here, and everything was fantastic. The facility is neat and clean, including the restrooms. Our event was held in the Big Room, which is bright, spacious, and beautifully decorated with a large wall mural. The owners of the store were wonderfully gracious, kind, and flexible. Our Pokémon event hosts, Kai and Frank, were friendly, engaging, and thoughtful. We brainstormed some activities together, including bingo, learn-to-play, crafts, and a battle station. They did all the work of setting up, providing all the materials, and keeping the kids happy. You get all the compliments! Most importantly, the kids had a great time and definitely want to go back!

Every Pokémon card I opened from booster packs were bent. And this place is overpriced(not just the Pokémon).

I LOVE GAMELANDIA!!! I've been to every game store from San Francisco to San Jose, and I must say Gamelandia is my favorite, by far. Amazing staff and the owners are attentive and friendly. The owners make sure everyone is having fun, you can tell they really care about their patrons. The store's got a fantastic selection of games and what makes Gamelandia so great is they have two separate game rooms where they host a multitude of different events. I personally play MTG and every event I've been to has been a pleasure, so much fun. Other reviews point out the pricing but I'd say their prices are still competitive and COME ON, SUPPORT YOUR LOCAL GAME STORE!!! Look where they're located, prime downtown Palo Alto and their prices are still fair. For every MTG prerelease, my friend and I like to go to different stores around the Bay, but I must say Gamelandia is always the one I'm most excited for and it never disappoints. Even the people who play here are great and make you feel right at home. Give this place a try if you're looking for a new community, you won't regret it.

This is a newer store in the Palo Alto area that caters to the gamers out there. The play rooms are very nice - hand painted murals and plenty of open tables / seats. The game selection is very ranged, a LOT of inventory in this store. A little bit of something for everyone. I am giving it four stores for one reason only - the prices at this store are pretty high compared to other stores in the area. Its a beautiful place to come and hang out with other gamers, but the steep price would probably keep me from buying my more expensive board games here. Your partially paying for the ambiance- which I understand, it's beautiful.

Nice place for board game aficionados or anyone looking for a gift. They have a wide age range of games and have a complimentary gift wrapping service.

Had sooooo many games to choose from and a lot of cards and puzzles. The store felt like a very calm and fun place to be in also. Had rooms to rent and play games in and they had learning programs.

went in tonight in hopes of playing some games but gave up as the employees working were clearly not interested in helping us. asked for recommendations for card games and was referred to azul in the best seller games. which we found next to the japanese games. turns out it wasn't a card game. employees are clearly there to just hang out with their friends.

they are extremely condescending and rude. they assume they know everything and you know nothing.

Good selection of items but expensive. Staff/owners don't seem very knowledgeable about games and can be quite rude if you ask questions that they don't seem to understand.

I have been to a bunch of game stores in the South Bay Area and this is by far the best. Better than Game Kastle, better than Illusive, better than legends. The reason why is the selection of games is huge, but also the selection of game types. board games, card games, loving card games, miniatures, dice games, kids games, adult, etc. Plus they have a great selection of rpg games instead of only focusing on DND and Warhammer. I had to pick up a GCC book since it was the first time I have seen any stores carry it. Also on Sunday they do classes for kids to get into games such as teaching Pokémon and painting miniatures. They people working there are really nice and knowledgeable about what they carry as well.

This store is delightful, with an exceptionally well-curated selection of games. It is obvious that the owners are passionate about games and looking to share that passion with others. We are lucky to have a store like this in the area.

I just walked by the shop window and it looks so fun!!! The Peninsula will definitely benefit from having another game shop.

This place has a lot of options and I love that you can rent out a room to play games with your family/friends. It is a pretty tight space so it can get overwhelming when you want to move around because there isn't a lot of room to pass by other people. I've been in here a few times and I will say that the customer service could use some work. The last time I went in was a couple weeks ago and the two men working there were more concerned about buying a soda than acknowledging customers. My friend asked if they had a specific product and the two men were pretty rude and made us feel dumb for asking when they didn't know what we were talking about.

Inconsistent customer service. Also, they don't take cash and will chide you for making the mistake of thinking they do. They say it's for safety, alright I understand. It doesn't change the fact that when I'm paying $60+ for a game or ttrpg book, that percentage starts to add up quickly, so be aware if you're on a budget or have limited options outside cash. While they do have a pretty good selection of books and sometimes niche items, I don't feel compelled to support this place and have rarely spent money here, I just think it's not for me.

I love this store! The staff is super friendly, and the selection is top notch. The game rooms are amazing and comfy with awesome art. Highly recommended!

Went to take the boys (I'm a baby sitter) & they let me stay while they played. They treated me very nice and gave us snacks and drinks

Very friendly store that is sorely needed in Palo Alto. Wide variety of games, merch, and other fun things for all ages, service was great too!