Gap

Rona at Gap in Santa Monica was wonderful. She was delightful, helpful and courteous and knowledgeable. She helped me out with everything I had questions with and everything I needed done was completed with ease. The location here is very clean, orderly and organized and there is a parking lot dedicated to Gap behind the store front so there is no need to street park or worry about paying for parking here. Thank you so much! I’ll be back next time!

Great store. It was very clean. However, there were no workers around to ask anythings and if there was they were not in the mood to help.

Nice clean and organized store in Santa monica-sales persons are polite and helpful. Sizes limited. Great discounts and free parking!

Grateful this store is still open. Very convenient. Good customer service too!

Very large store with a wide selection of clothing. Staff is friendly and very helpful. The fixtures are outdated and POS systems is outdated and causes delays at checkout.

RJ was super helpful and patient even though I had a very complicated return and things got confusing. He was super polite and kind the entire time and it was truly excellent service. Definitely recommend this store!

Staff was really helpful. Stopped by today and a woman in a blue shirt and jeans helped me out in such a quick manner. She was so awesome today! She extremely polite and sweet.

IT IS TROUBLING AND BAFFLING THAT THE GAP STORE IN SANTA MONICA, PREVIOUSLY A LIKABLY MAINSTREAM STORE LIKE THE NOW SADLY CLOSED GAP STORE IN BEVERLY HILLS, HAS ONE CAUCASIAN PICTURE IN THE FRONT WINDOWS. THE REST OF THE PICTURES FEATURE BLACK AND ASIAN CLOTHING MODELS, AS IF SHOWING ANOTHER CAUCASIAN IS SOMEHOW RACIST. WHY?!

(Date of Store Visit: 10/19/2025) Still standing! Can you believe it? At a time when so many brick-and-mortar stores have closed, this GAP location is still here. Last month, I purchased several items from GAP online but needed to return one. The return instructions offered in-store returns, and this location was on the very short list of eligible stores. One thing worth noting: this store is not in a mall. It stands alone in its own building--which you can see in my Google Maps screenshot. During my visit, there were no other customers, and the store personnel were busy tidying and folding the store merchandise. Even so, they were courteous, attentive, and helped me right away. If you enjoy shopping in a real, in-person GAP store, I recommend visiting this one.

My second time at this store and the same group of women working the afternoon of 10/28/25. Extremely rude and always dismissive. The workers make customers feel uncomfortable and not welcomed during their shopping experience

I was on the hunt for organic cotton clothing, and to my surprise, Gap is now offering some organic cotton clothing items! I haven't been to a Gap store in over 10+ years but I decided to stop by the Santa Monica location. A bonus is that they have a FREE parking lot in the back. I went mid day during the week and it was not busy. We were greeted by almost every person working, which was nice. I was able to ask questions and get an answer with a smile. The store was clean, customer service was good, there was a back to school sale of 40% off, and free parking. I consider this a win!

Store: 5 - Nice layout and easy parking Clothes: 3 - It's the Gap, you know what you're getting. That's why you came here, right? Employees: 0 - Typical blank stare Gen Z'ers here. Does Gap even train them to be nice, say hi to customers, smile, ask if they need help, even when I get to the counter with items to buy? Hello!! Don't just stand there looking stupid and trying to digest your CBD gummies - you're on the clock. Wake up! LOL. I know they are trying so hard to be cool, and indifferent, but it is just simply lame. Hopefully the next generation of kids that Gap hires will be trained by them and won't be so inept and insouciant.

First and last time at this store. Went to simply return some online items. Century City location is apparently closed so had to try this one. RUDE employees. I went to the kids section. The lady pretended she didn't see me as soon as she saw me with returns. I went to her and asked if she could help me with returns and she clearly was very "inconvenienced" by my request and pointed me to the adult section saying "there". What made her think that was OK in any situation? Not sure. Walked to the other section and the other cashier didn't seem to be having a better day. Everyone seemed as if they hated being there and hated the fact that they had to help me. Needless to say I didn't bother shopping for anything after. Why the attitude???!!!!!

Today I went to the Gap Store in Santa Monica (20th and Wilshire). I needed help ordering some items that were in stock but not my size. Cintia was the person who helped me. She hand wrote a list of the items I needed and wanted to buy online. She spent around 30 minutes going out of her way to be kind, thoughtful and very professional. I sincerely hope that management recognizes what a valuable employee that Cintia is. Thank you Cintia.

The people that work there are always helpful but I hardly ever find something I have to have. I must say I did buy a black long bathrobe that is so luxurious and snuggly that it makes me want to wear it all day long.

I haven't been to a gap in years and this location was so nice and organized! It was busy on a Saturday but everything was folded and the sizes were in order. RJ helped me and was very friendly, even chatted about our love for lady gaga. Great experience!

Sunday 06/28/2020 they are open! We stopped here to look for baby clothes and was happy to see they have 50% off right now. Found some really cute pants, shirts and onesies for my baby. Really great deal! All employees are wearing masks. The girl at the cash register cleaned and sanitized the surface after each customer. Enter from the back. The store is big and wide and they are tons of selection of apparel for kids and adults. The employees here are nice and attentive. Calm shopping environment. Don't forget your face mask!

I LOVE the effortless parking here! Just pull into their lot and park for free! How refreshing. I would choose this store over another one for this reason alone! The staff is kind snd helpful. I was waited on by a lovely lady named Ana. She was attentive and very nice. I highly recommend this store for your clothes shopping needs!

I love this store, I haven't shopped in a gap store in yrs really since the 80's as a teenager, so 30 something yrs. later. When I entered a newly built store in my community. I reminisce on shopping in a gap store. LOL

No! Went there and it doesn't have much. I wanted real Levi's 401. They sell a cheap rendition of (GAP) jeans. One woman was gloating over a male customer (trying to sell him an item). Sorry, but I want quality not even quantity! Small and caters I guess to those living in the area. But, if that's your style go there.

You should have an idea whether you like Gap or not. You can even go in and browse and find something you like. I like this particular store because its never crowded like the mall. Staff was friendly, you're in, you're out and your happy with your purchase.

The Gap in Santa Monica is an excellent store; good selection & pricing. We were assisted by Ana, who was friendly & helpful. Great experience! W

Gap is what it is. This store is clean, has what you would expect. I am only writing a review of this location to give Rona a much deserved shout out. She went above and beyond the call of duty for me earlier today when I came into exchange a faulty Christmas gift and she is awesome!!!! Thank you Rona

Don't buy gift card here, Gap staff forgot to give discounts when bought, we back there to talk and try to get discount adjustment back , But Gap said NO , they can't give the adjustment. We ok, but they have to say something sorry for that mistakes, no helpful.

Having shopped here for years and even having worked there part time for years, I can't complain enough about the new management in last year and constant turnover. I've been a Gap lover for decades... no longer

Because I literally leave 1 building over from The Gap, I end up walking in there once every 6 months to see if I can buy something quickly. Almost every time, I am disappointed, frustrated, annoyed with the experience. So, I'll give them this -- they're consistent! Consistently terrible. This time, I planned to just run in, grab 2 pairs of pants for my daughter and run out. After I picked out some pants for my daughter to try on, we could not get anyone to let us into the fitting room. There were 3 cashiers for adults, 1 for kids area, but no one walking around to help customers find items or try them on. Finally, I asked the cashier in the kids' area. She said she'd try to find a key, but I already felt bad about distracting her from people in line to pay. As usual, I told the kids you should not patronize establishments that do not treat you well, so we would leave and get clothes somewhere else. Which we did. I did call the manager on the walk home (i.e., next door), and she kept saying that they were really busy today. I explained to her that this was ALWAYS my experience at this location and I no longer had patience. She was very nice on the phone and did offer a discount. I'm not sure I care enough to ever go back to take it.

Nearly walked out but my butt was in need of new jeans; can't wear the strategically torn, although cool, denim (originally purchased here) I own to work. Not a recreational shopper, I expect to enter a store, be greeted, state my needs, find the goods, or not, purchase, or not, and be on my way. In another life, a garmento of high rank, I know what I'm talking about. No one enjoys being ignored or pre-judged, circumstances I called out my staff on and usually only once. After observing two customers who arrived way after me, acknowledged by an associate who passed me thrice, due to need and time constraints, I was forced to speak up. Warmth followed, plus two pair of jeans to determine size with a promise of follow up. Then nothing...stranded in the fitting room...tick tock... One Star. Gap you are SO lucky I'm not a corporate-hired secret shopper, just sayin'! Enter associate, Linda who immediately took over, literally ran all over the store/stockroom to find jeans I could slide into, look as sexy as a woman my age can possibly be, and recommended clearance silk/cotton blend tops. Sale saved! Make that multiple unit sale saved! Five Stars. Cashier was snarky (near the fitting rooms dissed Linda when she was out of earshot, I wasn't, heard every word...retail drama, unprofessional...) yet efficient with the mandatory Gap credit card upsell. No thanks cash is king with me. Reprimanded that I'd better have tried the tops on, as they are a FINAL SALE! Yes, I was a good little shopper, did my due diligence. One Star. Generally staff was preoccupied with a floor set save security sensors shrinkage was hopefully minimum this day. One star. Average Two Stars rounded up to Three Stars because of Five Star Linda!

First of all, I LOVE GAP ! .... 80% of my clothes is from GAP. Recently, i encountered the most insolent retail representative for gap, who happened to be the manager. I had an awesome coupon of 40% .."NO EXCLUSIONS" in bold on the coupon and "HE" the manager rudely insulted me and did not allow me to us it. I have never encountered this verbal aggressiveness. He should not work in retail !!

I have a warm spot in my heart for this Gap location, because I worked here as a barely-legal-to-work teen in the 80s! Yep, this location has been around that long - and it's still my fave Gap location! Parking in the back lot or at a meter on Wilshire is easy, and the sales staff is always just as attentive as you are comfortable with. You'd expect that they're on commission with how attentive they are, but they aren't. The run great specials - like today's buy one shirt or sweater, get one free - and they usually have some pretty good clearance deals in the back. Plus, this location has a kids' side too. Whenever I come here I appreciate the easy access to the dressing rooms - I can walk right in to an unlocked room, and the attendant just says hi and doesn't obsessively count my try-on items. Even when I don't find anything here, I always appreciate the experience. So yes, this Gap location still has a place in my heart : D.

I can't believe I'm reviewing another Gap store. The search for something to spend my Groupon on at this Gap's Wilshire location was just as futile as it was at the Gap on the Promenade. The interior of the store was weirdly set up with random stairs and awkward platforms. The sale rack for the entire store (mens, womens and children) was hidden in a sad, dingy corner of the men's section... wow, a hideous purple sweater with beading around the neckline on sale for $49.99? I looked for the sale section to find this?? I'd like to find the pour sap who paid the retail value of $64.99 for this fashion atrocity and help them do a little soul-searching. Terrible selection, ear-piercingly talentless bubble-gum pop pumping throughout the store, a strange floor plan, high prices and poor quality clothing. I'd rather spend my $49.99 on a cute vintage frock with personality from Wasteland. Massive Gap fail.

Friend: (on the phone) Marco, where are you shopping again? Me: Gap Kids, there's one on Wilshire, right around the block, we can just walk there from my apartment. Friend: (sounding sarcastic) Gap Kids? HAHA, okay, I'll be at your place in 10 minutes. Me: Fuck you! They fit me better and cheaper, too. So, fuck off! An hour later we were inside the store and found a couple of things I can try on. Me: Hey, going to try these on, okay? Friend: (Smirking) Yeah. Yeah. 10 minutes later. Me: Hey, let's go. I'm done. I'm getting these two shirts. Friend: Okay, just hold on a second. Me: Are you checking out that guy? Friend: Oh, he's god-damn hot! I like that skater-look going on there. Me: WTF are you thinking, he's a skater alright and he's only 15! Friend: I know. So, bitch, you better call me when you're shopping here again.

The store I come to when I need to find a gift for a baby. Recently, I found a pair of navy track pants with a bright green stripe on the side, for a little boy, that were on sale for $7, and are still returnable with a gift receipt. For a newborn, I have purchased beige cargo pants (because everyone buys jeans for babies!), and a little brown plaid button-up t-shirt. Cute stuff here, it's not like I'm gonna shell out the big bucks on a gift that will be outgrown in a short matter of time. My cousin, the one with the baby boy, knows me as "the one who gives the cutest baby clothes." It's just the Gap!

Why is the GAP struggling? Terrible customer service. What happened to the GAP's friendly environment. So sad to see this great retailer on the verge of closing down. It's not the online stores taking over, it's the lack of customer service from brick and mortars.

We usually go to the one at 3rd Street Promenade but came by today since we were in the area. Typical Gap with plenty of options. Felt bad for the cashiers because they had a particularly annoying family who was demanding that they search for sizes, and count items for them, all while being rung up, all with multiple people standing behind, very annoyed. You could see the cashiers were getting frustrated, but they kept their cool. Came away with a HUGE amount of clothes for our son because they had a crazy sale going on on top of already low prices... :)

Gap is gap. Being a former employee while in college I know that most items will go on sale in 2 weeks, except staple items. Therefore I'll never pay full price for seasonal items. That being said, the service here is just ok. They don't go out of their way and I knew a former manager here and she didn't care for it either. Gap isn't bad. It's conservative stuff, pretty well made. Better than Old Navy, but a step below Banana Republic. Not great, but nothing special. At least they have a free parking lot in the back.

Worker threw my clothes in a tangle knot into the bag without folding and was rude Their sale signs were misplaced.

This gap is horrible people who work there dont help u and plus they dont explain things they way they should. You would think that bcus of the area where is at ut would be good with customer service . But no Unfortunately is not. I tried ro gt even exvhange from gifts that were given to my kids for xmas and they saiy i couldn't do that? I just wanted a different size? The gapnin westside pavillion have done it for me before with no problem. But here i was there for almost 2 hrs! Anueay not going there again. I love Gap but the people they have working there not the best. :/

There are plenty of employees running around, but they aren't too attentive. You have to flag them down to ask for help, which is understandable. I really like the styles here. They had a ton of variety compared to other gaps, or at least they were organized and displayed more coherently than the GAP at the Grove. I picked up a work sweater with a shawl collar that looked exactly like the one from Banana Republic but half the price. And it fit better! The clothes here can often be work to work, which really saves your bank account. I hate the physical structure of the building. The stairway leading to the men's section on the 2nd floor is so small and narrow that only 1-2 small people can fit through at any given time, making getting through the store very slow. The elevators are slow too. Fairly clean interior, but it is an old store. Along the 3rd street promenade, which is nice. Clean exterior.

As everyone knows retail brick and mortar is difficult at best. So having said that, customer service I would think would be at the forefront now more than ever. The gap store has always been a staple in my household. Today has changed that for me. The manager was so focused on folding that a mere head pointing and "right there" was all she could muster up for help. No Greeting No Smiles. I know I'm just one customer....but online shopping is looking so much better.

love this place! Very clean store, friendly and helpful staff. Parking behind store. Great deals sign up for email to receive the best deals.

I only went to the Old Navy Store on the Third Street Promenade because I had to do business at the nearby Verizon store. That area is a pain to get to, to park for, etc. I bought two items, one of which was a black hoodie. This was September 6, so I left it in the bag until the weather cooled down. Last week I was getting ready to go somewhere and put it on...only to see a stinking, WHITE security tag prominently positioned near the bottom edge of my BLACK hoodie. I was furious. I am dealing with a knee injury, and it is a burden and a stressful experience to go to a place like Third Street. Taking it back so that an employee can do what the original space cadet should have done in the first place is beyond annoying and beyond inconvenient. And why do I have to be the one who does all the work when it's THEIR screw up! Today I went to the Gap Store in Santa Monica, a place which is much more accessible. After all...these store are under the same Gap corporate umbrella. I was sure the Gap must use the same kinds of tags. I had the item, the receipt and the manufacturer's paper tags. It didn't matter. The manager who had the equipment that could remove that stupid, useless spoiler from my clothing REFUSED to help me and told me I had to go to Old Navy. What is the difference??? A four-year-old could see the solution, but not that manager. I made a phone call to the manager at the Old Navy Store who refused to send me a prepaid envelope so that I could send them the hoodie, they could remedy the problem, and they could ship it back to me. Her only solution was for me to bring the item in. Or I could go to an Old Navy store at the Beverly Center or Culver City instead. Oh yeh, those would be farther away and at least as difficult as far as accessibility. Then I called the corporate office in San Francisco, where that woman had no desire to spread some good will and make this work for me. (There are still corporations in this country that understand PR and care about customer satisfaction...but The Gap is undoubtedly not one of them.) I told the woman that I would email photos of the item and the receipt, and they could send me a replacement hoodie along with a prepaid envelope. And then I would send them back the one I CAN'T WEAR (unless I want to start a new fashion trend)!!! If you watch Curb Your Enthusiasm, you might remember that Larry had a problem at the Banana Republic store in Santa Monica wherein a fire alarm went off while he was trying on pants. He walked around town for days with one of those damned security tags. (I guess I COULD do the same, except that that thing weighs down the hoodie on one side.) The actual store where Larry shot that episode is a block away from the Old Navy Store...and it is part of the Gap Corporation as well. This is life imitating art, and it would be funny if it weren't a big pain in the a$$. The corporate shill I talked to was willing to SELL me another hoodie and have it sent to me. They would enclose a postage-paid envelope for me to use to ship back the unwearable item. So I'm supposed to lay out DOUBLE the money and hope beyond hope that my original item gets back to them and I get credited. With the way this whole fiasco has played out thus far, I would be a fool to avail myself of that option. I paid cash in their store. I will never buy merchandise without using a credit card after this. I believe in patronizing brick and mortar stores, but, my god, I would get better, more-accommodating, more-timely service by using Amazon...and that is truly pathetic.

Thanks Stefani for providing excellent custumer service! Keep treating the clients the way you did! Well done!

I doubt Gap cares about improving their customer service so this is a warning to the shoppers - just save yourself some time and go to 3rd street location. I made a return for 3 items. Two of which the young male employee was able to find in this system having used a Gap card. The third item.. now that's where things get interested. His conclusion to not being able to find it is that he thought I received it be accident and was then trying to return it. I can't even type this with a straight face. So the perception as a customer is that he just called me a liar and I was trying to steal from the company by getting undeserved monies. I told him I needed a minute because that assumption was absurd and left to my car. I then went through all of my transactions via the Gap app - and guess what, located the item that was from the same order. If only a retail professional could have even thought of recommending I do this before coming to the brilliant conclusion that he did. My boyfriend went back into the store with me & asked for a manager - another young female associate called from a distance saying she was the manager and asked how she could help - all while still looking down at a table of clothing. I told her we would wait until she was available since I figured having a conversation from 10 feet away across racks of clothing wouldn't be ideal. She refused to acknowledge the lack of training for problem solving and critical thinking and accused my bf of "coming at her because she is a female" when he asked "how can we avoid this because assuming something is a liar and thief..." - that's pretty much where she cut him off at. With some back and forth I mediated the conversation bc clearly with the rest of their staff laughing in the background - the value of customer service and skill set development is not one of their priorities. Ohh, btw, wearing my Michelle Obama Becoming hat during all of this, being a corporate America finance professional that experiences gender discrimination often - I strongly support my boyfriends actions of assertiveness because at the end of the day it's about equality. The manager didn't have that response to speaking with me for a longer part of the conversation saying the same exact things bf was - and I felt I was more direct and fed up than he was. Oh remember that first associate - well I should have seen it coming when I walked up to the counter and he was finishing up a conversation talking about the mistakes he had been making regarding gap cash.

I love this Gap store. It reminds me of the Gap I grew up with. I like that it's a manageable size, easy to get help and go from one area to another. It's amazing to have a store that one can easily pop in without dealing with a mall! I loved the old Main St. Store too! Please stay in this location. It's classic.

I have been coming to this location since I was in high school. 17 years I have dubbed this the best location ever. But not anymore. Their children's section is so all over the place, and anytime you ask for ANYTHING in a different size, there is a 95% chance they won't have it. However today was my final straw with this location. I went today to take my daughter back to school shopping because I saw they have an additional 60% off sale stuff. Well, turns out there are NO sales items in the children's section right now. They are remodeling the store next week and decided to remove the sale items (but nothing else?). So, they are unapologetically false advertising. Really frustrating to have high hopes of leaving with a decent haul of clothes and multiple bags in my hand to start the school year, yet I ended up leaving with 8 items feeling completely ripped off. Thank don't mind splurging on staple items but I like to balance it out with bargains, which is why I have always loved this location - it always provides that. But not anymore. I will be taking my hundreds of dollars elsewhere. Was really hoping to make it to my 20th anniversary with you GAP Wilshire, but it looks like it's actually time for a divorce. Thanks for joining the ranks of countless overpriced places in the neighborhood.

It's Gap -- you know what you came for, and what you'll walk away with. Some jeans, some khakis, tees, tanks, etc. It takes them about a year to catch up with the times, which is only a problem if you stress on keeping your closet up to the minute. Well-made, affordableish basics that run a size larger than they should (vanity sizing yay! I'm a size 6 again!). This Gap has parking in the back, which is a plus. The service here today was great, though (maybe in comparison to where we'd just been). Maybe they actually read their reviews and worked a little harder. The older woman in the fitting room was particularly helpful.

I love this gap, and have been going for years. I'm not sure about the negative comments, but i have always gotten lovely service there. I shop for my kids , husband and myself there. It's so easy! free parking in the back & not having to deal with a mall is a blessing. A few weeks ago, an hour before my 11 year old son had to go out in "nice pants" which basically mean not shorts or athletic, we realized he had grown out of them all over the summer. We popped into the Gap on Wilshire on the way to his party. Easy Peezy, he was waited on, found what we needed and all on 20 min!

I love this store! Andrew, the store manager, was super gracious when I ripped a pair of my jeans after only wearing them a few times...he replaced them at no charge and was so kind and understanding. The customer service here is outstanding. Thanks again to Andrew!!

Am very impressed both by the merchandise and by the great staff. I especially like the sleep and lounge wear collection. Recently found cute sleeveless jumpsuits too. Lots of sales and additional savings if you use the very good Gap credit card.

Cashier was very friendly. When I asked the manager for she was very rude and put off. Not the first time management has been rude.

Stopped in to shop while waiting for my take away order next door. They had an ok selection but not as much stuff as I am use to at my Gap Store in the mall. They have kids and adult clothes. While I didn't fine anything to buy this trip (I guess I'm cheap because I didn't want to pay $54 for work out pants), I'll stop in again as they did have cute stuff.

Need a quickie baby gift for all your procreating friends or a small gift for a birthday? With sale racks and parking, this Gap is perfect for the lazy you who wants to avoid the mall at all costs but needed that gift yesterday. This store has saved my ass on numerous occasions that I'm trying to fit all of my errands into a Saturday afternoon and my mind can't possibly fathom hitting up 3rd Street.

This is one of the strangest GAPs that I have ever been to! The staff was nice, but the layout of the store is just odd. There was not that much merchandise and everything felt so basic. Not sure I will be back to this location.

when you want to kill your sense of individuality and need to stock up on wardrobe basics, its time to roll to the Gap. this one got hit by the holiday shoppers a little hard, that or they are understaffed. I saw piles of clothes in the fitting room and at times the lines to ring up were a wee long. Im not a fan of their sneaky sale signs: i see men's tees on sale for $12. Word. I look closely at the sign "when you purchase three" **. Thanks, but no thanks, if im going to support Malaysian kids slaving away in sweatshops, im definitely not going to pay full price. The great thing about this store is that its not attached to a zoo like the promenade or in a mall. Your chances of getting your mitts on some righteous sale stuff increases tenfold in these circumstances. I scored a couple of henley shirts for under $10 each (wait, this is Christmas i should be buying for OTHERS!). the sales people i encountered werent exactly friendly, im sure they've had their fair share of stressed out shoppers in their face so i dont blame them for not smiling. I like my henleys but im still a jerk because i didnt buy fairtrade. **may not be the exact wording of the sale sign

Seriously could the cashier be a little more rude. Make sure you go over the price for everything they tried over charging me when I was purchasing sale items. Told manager who did nothing. Any other Gap is better and friendlier than this one!

This Gap is in such a random location... We browsed this location after lunch at Veggie Grill when we had some time to kill. The layout is very spacious, and their displays were really organized. There was nobody to help customers unlock dressing rooms to try on clothes, but I found an unlocked door, so I guess it didn't matter. The dressing rooms were clean - no abandoned clothes on the hangers or floor. Nobody approached me to ask if I needed help or say hello, which is kind of uncharacteristic of Gap. But 4-stars for the organization and cleanliness. In my opinion, that's what makes the shopping experience.

I used to be such a Gap fan. What happened? Back in the day Gap was my go to place to buy solid key pieces in my wardrobe. Everything mixed and matched nicely. This location never has my size in the item I want. Staff is friendly, though.