K.N. P.
Yelp
Honestly I am bummed to have to write a negative review here, as the crew at Gardenhood seems like cool people, and I like to support local businesses to the maximum extent I can. But Gardenhood's current reviews are *so* out of touch with my experience there that I feel compelled to relate my story here. Last winter, my wife and I contacted Gardenhood about re-landscaping our front lawn, which, due to its lack of direct sunlight, has come to be in pretty rough shape. We asked Gardenhood for both a new design and help with planting everything, and made it clear that we were eager to move forward on the project quickly, so that we could have a nice front garden in time for spring. We heard back from Kacey, Gardenhood's general manager, who came by our house in February, took detailed measurements, and was generally very friendly and pleasant to deal with. She told us she would get our sketches to us by the following week. When that week came and went and we hadn't heard anything, we followed up, and she told us she was running a bit behind -- she just needed, um, an extra two weeks. We'd liked her when we met her, so we told her that was fine. Then another two weeks came and went -- and still, nothing from Kacey. So we followed up yet again, this time suggesting that we'd be happy to go elsewhere if they were too busy to work on our project (which was starting to appear to be true). This time, though, Kacey promptly responded, and came to our house soon afterwards with some nice sketches outlining how to redo the front lawn. We chose one of the designs, proposed some tweaks to it, and told her we were eager to move ahead with the planting, just as soon as they could tell us how much everything would cost. Kacey repeatedly promised us in emails that she was just about to send us the pricing (e.g., "I'll get the price lists to you soon!"). And then, in mid-April, we simply stopped hearing from her, despite our follow-up emails. In sum, our experience with Gardenhood felt like one sustained struggle, as a customer, to be paid any attention ... a struggle that ultimately left us still in possession of our nasty front lawn. If they had simply told us they didn't want our business, that'd have been fine -- we could have used all these months to find someone who did. What Gardenhood did not need to do is waste months of our time missing deadlines and stringing us along, only to leave us in the lurch near summer with a set of incomplete plans. Gardenhood may be a decent place to stop if you need to pick up a gardenia on a Saturday afternoon or something, but if you're looking for someone reliable who can take care of your landscaping needs, KEEP LOOKING.