Garrison Inn Boutique Hotel

I booked this hotel based solely on the rate, and was pleasantly surprised to step back in time to a 19th century mansion with rich history related to abolition in the United States. The rooms are comfortable and spacious, with air conditioning and comfortable beds. Its in a great central location and very walkable to the rest of the town, and guest parking is adequate and a nice touch. Daily hot breakfast is a great addition, and the food is genuinely good with a full made-to-order menu. They also do afternoon tea, which is quaint, but I did not attend. The staff are friendly and helpful and the whole facility is kept clean and comfortable. No complaints here. Not exactly my cup of tea (pun intended), but it made for a unique and cozy stay for a weekend in Newburyport. I think history lovers would enjoy this place for its storied past.

We were looking for a quick romantic getaway and found the perfect spot at the Garrison Inn Boutique. From our first phone call with Jody, we knew it was something special. We arrived during Tea Time and were charmed by the lively Pink Lady Finger lounge, full of color, conversation, and floral-patterned dresses. |Our room was bright, comfortable, and inviting. After settling in, we wandered through Kennebunkport’s charming shops and restaurants. Following dinner, we returned for the Inn’s complimentary evening tea—a perfect end to the day.|Breakfast was included and made for a relaxed, easy start to the morning. Jody was exceptional—thoughtful, attentive, and even brought cookies when I mentioned I was hungry. A truly lovely stay.

Loved our stay at the Garrison Inn! The location is perfect right in the middle of town, so we could walk everywhere. The service was warm, the rooms cozy, and tea time with cookies was such a sweet touch. Learning about the history of the inn and Garrison made it all the more special, and I’d absolutely stay again.

From the moment we walk into the Garrison hotel, we are always greeted with the friendliest staff.. always willing to go thr extra mile and we always feel right at home. Beginning with the beautiful rooms , incredible comfortable beds and cleanliness throughout. We start our day with a complimentary breakfast from their chef Stu. He offers us endless options of delicious choices to choose from. The hotel is in a prime location for amazing restaurants , quaint shops , bike path, kayaking and bike rentals just steps away. The Garrison Hotel is the only hotel we choose to stay at in Newburyport. Thank you for the wonderful staff Jody, Kim & Stu

I have stayed at the Garrison Inn many time both for business and pleasure and have always enjoyed it every time! I call it my favorite hotel in my favorite town. The place itself is wonderful and unique, with a charming historical feel to it. It's like going back in time and parts of it like a museum. The location is perfect as it's within walking distance of the entire downtown area bars, restaurants, and shops. But what stands out the most for me is the exceptional customer service from the entire staff! Jody, Kim, and Stu are absolutely wonderful people and a joy to deal with. They are kind, attentive, accomodating, flexible, and always making every effort to make sure that I am comfortable and that I enjoy my stay. I have seen them go above and beyond for me multiple times. A couple of years ago, I stayed here with my cousin from Portugal, who is a world traveler and has stayed at some pretty high end fancy hotels. He absolutely loved the charm of the place, and the staff, and his whole experience there...and when he came back last year, we went back again. He has told me that everytime he comes back to the US, he wants to visit Newburyport and stay at the Garrison Inn. This is by far the best place to stay in the entire area and I would highly recommend it to anyone visiting Newburyport!

This is a one ⭐️hotel in a great location. We had friends be rooms my daughter’s wedding. My room had bedbugs, the wallpaper in the bridal suite was falling off the wall, another room had an ant infestation and another had no A/C.

A cozy and comfortable place to stay. The room was comfortable and quiet. The room was immaculate. Although the kitchen had closed, and I didn’t want to impose, the chef offered me some toast. It was so kind of him. I’ll definitely be back here. Thanks for everything and excellent job.

Stayed at the Garrison for two nights with a group of family and friends for a wedding. The location is excellent, but the rooms and service could use some work. The lighting in the room and bathroom was terrible, so I had trouble doing my makeup. It was nice to have a cooked to order breakfast, but the service was very slow. (Actually better on the Sunday morning we were there. On Monday there was a different cook, who got orders confused and gave me a look when I said that I hadn't been served yet. He stared at the piece of toast in front of me -- which my son had kindly shared as I was starving.) I would suggest a smaller menu or an extra pair of hands in the kitchen. The dining area is quite small and can't accommodate large parties of people at once. The maid service knocked on our door at around 2pm while we were getting dressed for the wedding. I asked them to come back as we were leaving in 10 minutes, but they never returned.

I've stayed at this hotel 6 times, usually over Xmas. I have found that hotel has gone down in amenities and service. Good The location is great. The rooms are a nice blend of colonial and contemporary. Not Good The breakfast is awful. It's a huge menu with one cook. It's all microwaved. The tea service is from 7 to 9. Seriously. How hard is to have hot tea all day. The tea rooms are bizarre they look like an 80s disco chairs. The very large lobby is cold, unwelcoming and wasted space. We waited for 20 minutes for someone to show up to check us in. No one noticed that we are long term customers The air filter in the room was filthy. SAFETY The lack of staffing at the and the fact that the front and back doors were unlocked 24 / 7. It would be very easy for someone to enter the inn and commit a crime. We won't be staying here anymore.

If you want a hotel in the middle if this beautiful town, this is the place. I've been many times for business and am never disappointed. Rooms are lovely, owners friendly, breakfast is made-to-order everyday. One block from both downtown and the water. Picture perfect.

Stayed there for a week-long vacation in Newburyport. It is a nice old building with updated amenities and spaces. Custom-made breakfast every day, designated parking space, rooms full of character. Loved the blast from the past! Very disappointed though that the lounges and tea room were closed. Took half of the charm and experience away, especially since half of the days of our visit were raining. How about a cuppa and games???? Anyway ... we will give this place another chance. Dog friendly, cosy and at the center of action. A message to the owners: please be aware that some of your guests leave their pupps alone, and those pupps bark bark bark and agitate the rest of the guests. Not cool. Not nice. Not relaxing...

The Garrison Inn was a beautiful boutique hotel and our room was lovely. My wife and I were here for our wedding day after a wedding at Immaculate Conception and Crane Estate. The true MVP and why this review warrants 5 stars is the service offered by Event Coordinator Jody Tozier. A rival hotel had forced our hand to cancel our reservation three weeks before the wedding (at the rival hotel) leaving my wife unable to have her bridesmaids get ready with her. I called Jody and she DID EVERYTHING in her power to save my wife's wedding morning and give us ample space and a large room for the ladies to get ready. She was the sweetest person and was so helpful. I legit gave her a hug the day after our wedding because she SAVED my wife's wedding morning. I mean it when I say, this hotel now has a special place in my heart and we will be returning for future anniversaries. Thank you!

We stayed for two nights on a weekend in February. The room was quiet, clean, and tastefully furnished. There was a bottle of sparking water in the room for an additional charge of $5. The best part about the garrison is the complimentary made to order breakfast in the morning, high tea, and the location. It's a walk to all the shops and local restaurants. If they could improve I would suggest a more comfortable mattress and complimentary water bottles in the room. The hotel lobby is currently under some renovations, but the lobby area was still accommodating our group of 8 people.

Th perfect stay while visiting Newburyport. We easily walked to shopping and food. Gorgeous decor, comphy bed & friendly staff!

Maybe 5 star, I had a wonderful experience, and ghost fee. So comfortable and so quiet. The breakfast was over the top! I had no expectation and breakfast by the very nice Chef in the "Tea Noir" was AMAZING! I wish I had known the Y was free and so close, but the evey thing was awesome. People were so nice, Little not t o like. The Bulgarvi was so noticed, and loved.

AVOID THIS HOTEL. DIRTY, OLD, LOOKS NOTHING LIKE ITS WEBSITE. TOTAL RIP OFF. I WROTE THE BELOW TO THE OWNER/MANAGER AND NEVER EVEN RECEIVED A RESPONSE. Good evening, Joy, I recently stayed at Garrison Inn and was excited to visit Newburyport. Your website described the Inn as 'boutique' and from the pictures on the website, the accommodations appeared to be clean, crisp, up to date and somewhat modern - all that one would expect from something branding itself as 'boutique'. Your lobby is attractive, front desk attendant was accommodating and friendly and the tea room, even though closed due to covid, charming. It is obvious that you take great pride in the building's history by the framed artifacts from long ago which when mixed with what I thought would be modern accommodations, is an eclectic way of decorating that truly works. However, my excitement turned to disappointment the minute I turned the corner and got on the elevator. The dynamic fusion, as your website describes, of combining old with new is a huge miss when it comes to the Garrison Inn. It is old in all the wrong places. It is dark, dated and frankly, looks nothing like the pictures on your website. The carpet in the hallway is worn and was in a bad need of a vacuum not too mention the stale smell that permeated the entire space. I could barely see to get my key in the door knob to unlock my door because the lighting was so poor. Once in my room, there was nothing 'boutique' about it. Yes, the exposed brick and reclaimed wood were great, 'old' design features, but everything else was below subpar. The bathroom was extremely old and tired. The shower had been re-done (and cheaply, at that) but nothing else was touched. And the cleanliness of the bathroom was, well, not cleanly at all. There was leftover hair on the floor and hair stuck to the walls and ceiling, which to me, is like going to a restaurant and finding a piece of hair in your food. Totally unacceptable especially in these unprecedented times of a global pandemic. I have attached pictures for your review. There was no fan so when you took a shower, everything was slippery down to the old, unattractive door knob and the walls and ceiling had a wet film on them scattered with old, stained water marks. The water spicket on the ceiling, that is supposed to protect in case of fire, was so rusted at the base, I wondered if it would even work if it needed to. I have included a picture of that for your reference as well. The room itself was dumpy. It was furnished with newer, somewhat modern, and according to your website, sumptuous furniture that was just adequate at best. It needed a coat of fresh paint - something more appealing than the fleshy beige color with chips in the doorframes and moldings. The carpet, like in the hallway, needed a thorough vacuum. The bed was very low and lumpy with not so 'luxurious linens' that were not pressed and slapped on the bed with no care. There was no chain lock on the door as well as no deadbolt that worked. A push-in lock on the working door knob was the only way to lock the room from inside which didn't make me feel especially safe. And, although the hotel silver is a nice idea, if it's not polished, which ours was not, it just looks dirty and uncared for which is what ours looked like. On your website, your silver seems to be polished in the pictures you provide. Again, not a true actual representation.The quality of the room reminded me of what a room at a budget hotel chain looked like 50 years ago. I paid over $300.00 for my room and for that price, I expected way, way more than what you actually delivered. There is a huge disconnect between what you are advertising online and the prices you are charging for actual condition of accommodation. As a customer, I feel cheated and taken advantage of by you. Your website advertises accommodations that look modern and fresh in a historic, beautiful building. But once you come through the doors in person, it is hard not to feel lied to as the pictures on your website do not represent the actual old condition of the Garrison Inn. I would never choose to stay with you again and I will never recommend the Garrison Inn to anyone except to tell them to look for another place to stay. It is too bad because you have an amazing building that has great potential to be the 'it' spot to stay in Newburyport. But right now, it falls way short in every way and for the price you charge, you should be ashamed.

The staff is rude and quite honestly condescending. The first male staff welcomed us with such a dismissive tone, as if we weren't welcome to stay here! Evidently we are BLACK and our stay was NOT WELCOME! Now, we ended up parking our car and went out to town for lunch after this first encounter left a sour taste in our mouths. Our second encounter is when we came back to finally check in to our room, this time it was a female concierge, who seemingly Uninterested in helping us quickly sent us off to our rooms with little to no eye contact.. we asked about the tea service (after seeing the No tea time sign) , of which she responded so rudely "you can have tea in your room". Now; to be clear the issue wasn't that we couldn't have the tea service, it was the demeanor and attitude that was directed towards us, that was the problem! To say the least, we aren't coming back here, we were clearly not welcome, and treated as such. Beautiful lhotel, pack of amenities terrible staff!

There is NO better place to stay than the historic Garrison Inn. No matter what room you get, you will not be disappointed! And, that's just the comfy bed, the ambiance and the decor. This doesn't even begin to express my love for the, ahem, FREE, breakfast. And I'm not talking cereal, or a toaster where you pop in a bagel. I am talking world-renown cuisine! You could go all day on nothing else, but the breakfast! The staff is always incredible! From the friendly room service to the maids that clean your room spotless, the front desk help that is always there to answer questions, or to offer a friendly greeting to just make sure you're doing okay. And of course, the greatest Hotel Manager (if that's the proper title), Jennifer! A real Angel of Hospitality! The Garrison is the ONLY place I will stay...and it should be your go to place, too! Trust me, once you climb into a Queen or King Size bed with those sheets, that's all you will dream about. But, not to worry, they sell them! :) The only problem you may have is if you are up there to sight see, you may not want to leave your room! In that case, book a few extra days, it will be worth it! And this will become your new home away from home! I know it's mine!

This place is absolutely amazing the front desk man was super nice & help full. The room is fantastic with lots of old pictures of the area. The bed was one of the best I had ever used. The continental breakfast was served in real silver trays cooked fresh to order. & it was very good we were blown away

My daughter and I were only in Newburyport for one night. I wish we could have stayed longer. Our room was decorated in a modern rustic (not old) way which I like. There was an exposed brick wall and the bed was outfitted with very nice linens. The staff was friendly and helpful. The breakfast, however, is what makes this review 5 stars. The chef was incredibly friendly and easy to talk with (I noticed this with other guests as well) and the food was delicious. It's a made-to-order menu with quite a few options. I had -- and would recommend -- the basil pesto eggs benedict.

Completely refurbished? Really? I have never ever seen an establishment misrepresent itself like the Garrison Inn has. I knew immediately upon entering the front door, which had peeling paint and dead flowers in a basket, that we were in trouble. When we entered our room and the spread had a bleach stain on it, holes in the pillow sham, dirty and cracked windows, and a completely outdated bathroom, I knew we had been completely duped. How do you get away with this? When we went to bed and pulled down the spread, the sheets were more wrinkled than my grandmother. If I wanted wrinkled sheets I would have stayed home and not paid $260.00 for them. It may seem like a small thing, but it definitely was just the cherry on top of a very melted sundae. The only reason why I'm giving it two stars instead of a negative five (if that were possible) is because of the graciousness of the wonderful young man at the front desk. He was very apologetic and gave us 10% off of the bill for our displeasure. I would never stay here again and would never recommend it. HUGE thumbs down.

I'm highly highly highly disappointed. We drove her for a staycations mainly because of the tea time and to our surprise it is closed. No where on their social media or in the emails I received after booking did they mention this. Even the hot breakfast to room is canceled. This all would be ok if it was made very clear. To top it all off the staff that broke the news to use could not careless. We felt brushed off and rushed even tho there was no one waiting after us . With all these things being closed they price should be half of what we paid. We are literally sitting in their small feeling extremely let down. Unless u get a room here for like $80 save your money. On a brighter note parking is free.

Felt like a lux city boutique hotel on the inside with a small town charm for neighbors on the outside! Friendly staff, great food, tea time is a plus!

Our most recent 7 day stay at the Garrison Inn was this past Thanksgiving. We couldn't have been happier with the accommodations, service, staff and delicious custom made breakfasts every morning. The Inn is conveniently located to all the sights, shops and restaurants in the city of Newburyport. This made walking very easy especially when the temperatures dropped to record lows for November! We look forward to our return visit this coming Fall.

The Garrison Inn was what you would expect from a B&B/Boutique hotel with a great location in a historic town. The rooms were a bit worn, but clean. Staff was friendly. they provide a cooked to order breakfast each morning. parking was provided on site. There is a pub below the hotel that has fresh oysters, and pub fare.

I've been vacationing in Newburyport for decades and the Garrison Inn is my first choice for lodging. The rooms are large and nicely appointed with modern bathrooms, over-sized beds, and amenities. The front desk staff are pleasant and helpful and the maid service is efficient and competent. A special treat is the breakfast by Stu, delicious and artfully presented. I'm looking forward to returning.

The outside of the building was cute although the decor inside was a mash-up of 1980's dance club mixed with a hodge podge of history. Really just kind of bad. Not charming eclectic. Just cheap looking. The good: The night desk person was really friendly and helpful and breakfast was better than I expected. The guy making breakfast was really friendly and provided great service. The bad: The place itself was lackluster and the first thing I noticed when I went into our room was the horrible decor with mirrors over the windows in the bathroom. Ticky ticky Tacky. Worse was the hair all over the bathroom floor from the previous guest. I've worked in hotels so if there is hair on the bathroom floor, you kind of already know that the bed sheets may not be clean. Luckily we were only staying two night and spend most of our time on the beach. Note to everyone. Always take of the bedspread in a hotel as these don't get laundered as often as you think. ikk. The ugly: The room, the hair all over the bathroom floor (not just one curly, a grouping of tumbleweeds). The bathroom was also screaming to be renovated. I felt like we were in the 1980's. The place also has a "pub" or something in the basement. The first night we went down to have a drink but there was no way to get in...there was a door but the door knob was missing. It looked more like a basement man cave anyhow. There were two salty old dudes sitting in the basement at the makeshift bar. It was kind of depressing. Not worth the $200+ we paid per night. Next time I'll be Airbnbing it.

What a disappointment. Something bad must have happened to this place. 24 hour room service? Maybe between 11:00 pm and 7:00am. They thought it weird that I would ask. Hot breakfast? No, the chef had an emergency. Parking? Slots in 2 lots were not enough. Window heat/AC kept me awake all night cycling on and off every 10 seconds. The decor was an insane mix of "antiques" and " Art Deco" faux black alligator-textured plastic. Scary. The one star is for the comfy bed and nice bathrobes.

I stayed here a few weeks back and was not impressed at all. When I arrived no employees were in sight and had to wait about 20 minutes to check in. The room was run down and disappointing. The bathroom was dingy and even dirty, with mildew in the tub and water stains around and under the sink. The pillows were stained and the bedding looked as though it had already been slept in. The a/c unit needed a good cleaning as it kept making me sneeze. The cleaning staff was also stingy with toiletries and towels. Basically, I paid $200 for what amounts to a highway motel room. I cannot recommend this hotel at all.

I'd highly recommend this hotel to anyone staying in the area. This is one of the nicest little boutique hotels I've stayed in. While the entrance doesn't necessarily wow you, the room was amazing and so quiet. We stayed in the regular studio room (the cheapest) and were not disappointed at all. The bed was mega comfy and despite the small size of the hotel, we didn't hear a peep once we entered our room, despite there being many other guests there. The free breakfast at Tea Noir was amazing to say the least! I couldn't believe the selection, cooked to order, and the fact that it was FREE! Generally free breakfast means a bagel and mediocre coffee. This was cooked to order eggs, bacon, toast and fresh juice and coffee with real cream. The hotel is centrally located and the staff couldn't be any nicer. They printed out a listing of local restaurants we could visit for lunch since their restaurant is only open for dinner. The Bvlgari soap, shampoo and lotion was an extra special touch for the room, as well! It's rumored that the hotel is haunted. Disappointed we didn't hear/see anything on our visit! :-)

This "Inn" is dated, tired, and in need of a makeover. One can tell that it probably sparkled 10 years ago, but no more. The windows in our room were foggy and we stayed in a junior 1 br suite which consists of a closet, bath, and large room down with a spiral stair to two twin beds in a loft. Here is why this doesn't work. There is no closet or dresser in the loft. The skylight has no way of blocking out the light and the A/C wall unit could not pump sufficient air up to the second level on the relatively cool nights we stayed. Not good, not good at all. No hanging area, no dresser, and no easy way of getting luggage up on the spiral staircase. There is also not TV up there. The lighting in the bathroom was horrible and the only way to supplement that was to put on the "heat lamps" that were the only other source of lighting (not good given the A/C situation. We walked into the rear lobby at about 6:30 pm and the lights were off, the windows were open and it was uncomfortably hot. There was no one at the desk and no instructions on how to get someone to come. We waited 15 minutes and didn't even get an apology. Not good, and certainly not worthy of more than "I've Experienced Better" in the ratings. Those of you who rated this tired excuse for a boutique hotel higher need to get out more. While a "free" breakfast is wonderful, it doesn't make up for fair accommodations. After all, aren't we here for a comfortable and serviceable room? At least the restaurant is of high quality down in the basement.....but...we are not rating the restaurant...this is an Inn and hence the two stars are for the rooms and service. This is what happens when there is little to no competition.

was rushed to the hospital for a cerebral spinal fluid leak and had 3 emergency operations. was supposed to stay here for my 18th wedding anniversary with my wife. my 9 day hospital stay kept me from making it to our overnight. called the hotel 2 days before our stay to tell them and they stole our $450 and said sorry company policy you need to let us know 7 days in advance. so they filled the room and still took our 450 hard earned money. my wife and i left numerous messages for manager and not 1 phone call back. worst customer service ever!!!!!!!!

This place was great! The staff was very friendly and attentive. We brought the pooch and he had a great time as well. The location is perfect! Close to downtown but on the quieter side of things, which is nice at night! Room was clean and well kept. We will definitely be back!

The Garrison was beautiful and comfortable. I particularly enjoyed the historical artifacts and information, both in the hotel and in the square outside. We didn't end up making the tea but it looked like a nice opportunity to be in their sitting room. The Bulgari bath items were a luxurious touch in a stylish room. Breakfast was great and low-key with many options. There's a fair amount to do around Newburyport as well, particularly if you're into antiques, but we spent most of our time in the room--that's what we paid for! We put the privacy sign up and they still left a bag of basics (towel, toilet paper) on the door just in case which was appreciated.

This is a terrible hotel and I strongly suggest NOT staying here for the following reasons: -Tired, old decor and ambiance, especially given the price point -Service is terrible - when I asked about a charge to my hotel bill the person at the front desk said he was not authorized to remove the charge and told me the manager would return my phone call so it could be removed... the manager never called back despite my calling the hotel back twice -Location is fine but not amazing given the price point -The "brand new, state-of-the-art fitness center and pools at our neighboring and partner health club" is not new at all, nor is it state of the art. Their "partner health club" is actually just the nearby YMCA which is old, tired and disgusting inside (I say this as someone who has been a member of the local YMCA and visited YMCAs all over the country) -Staff is not very helpful or friendly

I was blown away by this hotel. If you like a place that has real character and class (verses the run of the mill, mass production feel) this is the place. The rooms are exquisite. We had a room on the fourth floor. Is had an large upper balcony that served as an upper loft bedroom. The lower level of the room had a living room with a couch, flat screen tv, fireplace, large executive desk and then some decorative furnishings. The place was clean. We had two humans, two bikes and a very large dog. The staff were wonderful, and one of the front desk people even offered to dog sit if we needed. We were walking distance to everything. Town center, waterfront etc. We were happy they had an overflow parking lot as we were there during one holiday event and were nervous with the city booked with tourists we would have trouble finding parking if we wanted to leave and come back. This turned out not to be a problem at all! The only negative is the heating system could bare some updating. I'm not sure if this is easier said than done, since this is a historical building. (This building is not only a local historical site but it also has National Historical designation!) Be ready for the typical wall mounted, fan blowing heating. Regardless, we were pleased both levels had their own heating/cooling units and they worked well. We also loved the downstairs lobby. Complimentary breakfast, newspapers etc. If you love history, you will love this place.

My wife and I wanted a little getaway to relax in beautiful Newburyport. Let's go back to the Garrison done deal. This is our second time staying at the Garrison the place was just as charming and welcoming as the first. The room was lovely and the Inn quiet. The best part was having a nice breakfast made for us before our trip home .We enjoyed our stay. I Would recommend this place to everyone.

We stayed just one night, but we wished it had been more. The rooms are meticulously clean - and I loved the evening tea service and the made-to-order breakfast. A very professional place to stay North of Boston. And I love the theme of the hotel - Wm. Lloyd Garrison - the Abolitionist. My son-in-law and daughter have a trip in a week to Boston area - and they are staying there on our advice. We will stay again. BTW not from San Fran - from Oakland FL.

No ghost sightings for me. I stayed at the Garrison Inn last weekend for a post-Valentine's Day getaway, and I was pretty happy with it. We took advantage of their special "hot date" rate and stayed in a Grand Park View room. The room was large and clean, and it seemed like it had been recently painted. The bed had cozy, clean linens and was very comfortable, and the room was tastefully decorated. The flat screen TV hanging above the fireplace was a nice amenity. There were many charming details, both in the historic architecture, as well as in the decor. The front desk service was excellent. The woman working there made checking in and out very easy, and was helpful in giving us information about the town. The 1 star demotion has mostly to do with value. The special rate was fine, but we both agreed that we would not return during their normal season. Their normal rates are definitely too high for the quality. Also, their website makes the continental breakfast look better than it is. Granted, it's free, but I was still disappointed. While I like the idea of it being served in Cappuccino Bar fashion, and it was all very quaint, my "made to order" egg and cheese sandwich on a croissant did not taste very good. I think they need to upgrade their breakfast sandwich ingredients. Overall, it was a good experience. Newburyport is the perfect town for a romantic getaway weekend, and I would certainly recommend the Garrison Inn if you go during their "hot dates."

We just spent three nights at the Garrison. It is in an older building but the interior is anything but old or tired feeling. It features all the modern facilities of any national chain. The place is immaculate inside and out. The staff is terrifically helpful and friendly. Breakfast is included with the room charge - the food was creatively and individually prepared and tasty. The location couldn't be more convenient.

I booked this hotel due to its location and great reviews. I was not disappointed. If you are looking for an experience that is truly boutique hotel, then you will be happy. This place is neither a large chain hotel, nor a Bed and Breakfast. Our room was the Junior Suite with a King Sized bed and a loft that contained two twin beds Our sleep was comfortable and very quiet. The room was clean and equipped with great towels and toiletries. The afternoon tea is fun. There are four loose leaf teas in the bag to choose from, and a carafe of hot water so you can brew yours fresh. They also serve cookies and chocolates. Breakfast the two mornings was fantastic. The owner himself cooks for you, and is willing to stray from his menu. The location is within walking distance of downtown. Jen and Christopher working the front desk both added to our stay. Housekeeping respected our Do Not Disturb sign. If you are looking for a great stay in this area, please check out the Garrison Inn.

Fabulous stays here always! And the 2 chefs are amazing! Tea and chocolate are a wonderful treat after exploring and coming back from spending time with my family who are walking distance away. We are regulars here.

We booked this hotel last minute on a Thursday night and had the pleasure of being booked by Haley (spelling?). We drove up from Boston on Friday night and had a late check in. Haley was the person checking us in and she was as helpful as humanly possible. We opted for a late check out which costs an additional $25. The hotel's exterior was directly out of the 1800's and the interior was sophisticated and charming. Our room was the Grand View Park and we found it to be spacious, pleasantly decorated and with all the modern luxuries a 30 year old would expect. The only negative about the room is that the A/C is loud but effective. We ended up having dinner in the restaurant/lounge in the basement of the property and we were charmed by Sammy which told us he was one of the owners. My GF is gluten free and they were kind enough to accommodate her discriminate eating requirements. This property was most likely renovated within the last 2-5 years. The bed was large and comfortable. One of the other draws to this property would be the location which is right in the center of town and a convenient walk to all restaurants, attractions and bars. The town is charming and lots of great little one off shops to find trinkets, decoration items for your home and artwork. I would definitely recommend you stroll through the antiques store called oldies. Lots of funky items and worth the 30+ minutes it takes to experience the store and its antiquities. The price was competitive if not cheaper than the other options that I called to get pricing on. Good Luck!

Had a very pleasant overnight at the Garrison Inn. It has recently been renovated and have done a nice job of keeping the character of the old building while updating it. The staff was extremely friendly and helpful and very easy to talk to. It was quiet yet not too quiet with the staff bustling around. We enjoyed tea in the lobby in the late afternoon while admiring the beauty of the place. Our made-to-order breakfast was to die for and helped to get us off to a great start. While it might not be a 5 star Inn, it's pretty close. I would recommend a stay at the Garrison Inn.

Sweet hotel. Middle of everything so easy walking. Breakfast served to order and even serve with china tea cups.

Great little hotel with amazing service. Walking distance to everything in Newburyport

A gem in the heart of the quaint village of Newburyport! Excellent on all counts - from the owners' fine attention to detail - including historical relics sprinkled throughout inn (William Garrison was the "Voice of Abolition" through his publication "The Liberator" in pre-Civil War days - many of his artifacts were appreciated by this history buff); a wonderful tea cup collection shared with guests as they sip the complimentary afternoon tea and "biscuits" (cookies) and truffles; the exposed beams and bricks in the guest rooms incorporating the original parts of this historic structure; and selected furnishings nicely integrated into the decor. Room was spotless; bed very comfortable; and despite being next to the elevator we didn't hear a thing. Desk hosts were so friendly and accommodating, and were available for all of our needs. Finally - as the ultimate "extra" - a hearty made-to-order breakfast was included with our stay. The chef was extremely personable and willing to modify his menu choices as requested. And as another review mentioned, location is awesome - park and walk to anywhere in the village. We will return to the Garrison for another peaceful and enjoyable stay in Newburyport. Well done!

Had a wonderful stay! 5 star's for being a great historical Inn. Very comfortable rooms, loved the exposed brick and attention to detail in keeping the "newer" addition in character with the original. Staff was incredibly friendly and helpful. Breakfast was very, very good. Loved their tea & cookies that are available late afternoon into evening. This is the perfect place to stay in Newburyport. Our only regret is staying only 1 night.

Absolute disaster. Not only did they screw up reservations for members of our wedding party, but completely failed to make appropriate credit on the bills. The staff was not friendly and I would avoid this place in favor of the Essex in if you are looking to stay in NewburyPort.

Not sure how anyone could give this place a bad review. We booked the Townhouse and the Loft for a bachelorette party and had the best time. Rick was incredibly warm and welcoming into the hotel and very accommodating to a large group of girls. Would go back here any time!

Wedding is over and and we are done with the Garrison. In theory, the rooms are cool and funky. In reality, they need updates, and our fanciest suite (Paris Apartment) in the joint was in need of repairs and had a tiny bathroom. And dirty silverware in the room upon our arrival. And a tiny travel hair dryer--ladies, bring your own tools. We have had a long road over the last 6-9 months with our wedding. We blocked rooms for our party, only to have our guests call and be told there were no rooms available (when 70% of our block hadn't been booked). We initially dealt with one woman, who had no recollection of meeting us upon a return trip to check out the rooms (also a trip upon which she was smoking just outside the lobby door and polluted the entire lobby by leaving the door open), and then a young man took over the wedding bookings. When we arrived for our wedding, we were dismayed to see this woman had returned to the hotel, as her customer service skills are lacking. We appreciated the gesture of the complimentary bottle of champagne, but other than that, there was zero interest in our comfort/happiness/needs. I really don't think the staff spoke to us at all beyond our initial check-in. Clearly the owners are not in need of money as their staff has consistently been lacking in customer service skills and friendliness. Don't bother. We will not be returning.

This is our first time at Garrison, though we have wanted to do so for a very long time. We have been coming to Newburyport between Christmas and New Years for the last 17 years, but we usually booked too late and the Garrison would by that time be out of reach financially, with only the larger, more expensive rooms left. This year we booked earlier, and we are so glad we did! From the moment we stepped inside we had a great experience - from the Tea Noir (tea, coffee, cookies and candies in the lovely dining area from 4 to 10 PM) to the wonderful made-to-order breakfast by Stu, to the lovely well-appointed exposed brick room with the lovely bathroom and comfortable, comforter-covered bed, to the fact that we could step right out the front door and get into our car, the stay could not have been better. We liked the fact that someone was at the desk 24 hours (though it was an Inn - it is not true of other Inns/B&B's in the area), the cleanliness of the public areas, and that dogs are accepted (though we don't have one ourselves). It was great to be one block over from the center of town, and to able to walk everywhere to restaurants and stores. Two suggestions - it was zero degrees, so we would have preferred a fire burning in the great fireplace in the lobby, and - when switching from one mode to another, the heater made clicking noises that were pretty loud (sounded like clapping hands) - we wished that could have been altered. Heater noises have been mentioned in previous reviews over the years. Those are minor issues, though. We slept very deeply and felt so rested in the morning. We plan to make the Garrison our regular place to stay in the future.

My son stayed at the Garrison inn over the fourth of July I asked when we made reservations to put everything on my credit card, why they even asked him for his card I will never know. Needless to say his credit card was charged. What followed was nothing but rudenessand inability to correct the situation. Having told my story to many people I have only heard bad stories about the managers of the inn. We will never send guest to the inn again.

Over the phone they will quote a day or two cancellation policy for their overpriced $200 rooms. Be careful! I went to cancel my room a shade under 7 days before check in, and found out the next day that they charged me $250 for the cancellation! I might as well have kept the room and not shown up. Management was rude, condescending, and completely committed to weaseling every dollar out of their unsatisfied guests. 0 stars.

This was the worst experience I have EVER had with a hotel! My fiance's mother booked three rooms at the hotel for my wedding 6 months in advance. We confirmed twice, and two weeks before my wedding my mother in law got an unusual charge on her credit card from the hotel. When she called to find out what it was, the had CANCELED her rooms and charged her without her consent. She tried to rebook, but they were completely full (which was to be expected two weeks before the busiest time in NBPT)! They were unable to find my family another place to stay in the Newburyport area and the staff, while they accepted fault for the human error in the cancellation, provided little to no solution to the problem. My family had to stay 20 minutes outside of town, so the hotel provided them with a rental car, but no compensation for the overall distress or the other hotel. I was truly disturbed at the lack of help the manager (who also stated she was the owner) provided and I would NEVER recommend anyone would stay here. It was a disaster and the staff was condescending and unwilling to make amends for their error.

I was really excited to stay here, the website photos looked great and they talked a lot about high standards and excellent customer service, and for the price we paid I expected that. From the moment we walked in to the moment we left our stay was a big disappointment. The concierge didn't even say hello to me or ask me how they could help. I chalked it up to her having a bad day, but that was the theme over our stay. No one who worked there seemed to care how our stay was and made us feel like we were a pain just for being there, never mind needing extra towels. It seemed as though the small handful of staff had several jobs within the hotel. This may explain the lack of customer service, maybe the owners are to blame for not hiring more staff and compromising on standards to save money. The room itself was not clean and was just plain dingy. The comforter was stained and the bathtub mildewy, the Internet connection failed and the breakfast was mediocre. I would expect this at a motel 6 for $60 a night but certainly not when your staying at a boutique hotel an paying 4 times that. Needless to say, I will not return and do not recommend this place to anyone.