Garza Blanca Preserve Resort & Spa Puerto Vallarta

There’s so much to say about this place. But if you asked me for a quick overall opinion, I’d say—it’s an amazing place to stay. Why? Because we chose the all-inclusive option, and honestly, it made everything so convenient. Breakfast, lunch, and dinner were all included—we didn’t have to pay anything extra. The food was delicious, and the service from the staff was top-notch. Everyone went above and beyond to make our stay comfortable. In that sense, I’d say the experience was excellent. But here’s the flip side: As great as all-inclusive is, it can also keep you from experiencing the real culture of Mexico. When everything is right there at the hotel, you might not feel the need to explore the city, meet local people, or taste authentic street food. It’s easy to miss out on the rich culture, vibrant energy, and real beauty of Mexico beyond the resort walls. So, while I loved the comfort, I also wish I had spent more time getting to know the place and its people. As I think more, I'll update it.

This is an incredible destination, that we already look forward to returning too. From the moment we left the airport the VIP service took care of us. Our accommodations were exceptional. Thank you to Ivan Solis going over and beyond with his amazing attentive service and making us feel like family. Ross Pennycuick and Cynthia for the information and experience of getting to know you. They had amazing places to eat, but DAO was for us the best, everything we ate was amazing. Our waiter, the staff and manager went over and beyond with our experience there. The spa is a must do. Absolutely loved this place, would highly recommend.

Our family had a wonderful time! Everyone was SO helpful at the pool. Salvador and Tony were great getting us everything we needed. We were in a 3 bedroom which was awesome for our family. Veronica was the daily housekeeper keeping everything neat and restocked while kindly working around the baby’s nap times. There was work going on which put a lot of dirt into the ocean. The trolley is great to get around but I wish walking was easier to get place to place.

I booked this hotel for 9 people in my family and booked 2 rooms. We were told that the rooms would be close to each other. One room with 3 people was near the beach. This room was close to a major construction activity site on the water where at 7 AM, there was work being done on some rock pier or wall and loud banging was going on all day. I asked the management to move this room to a higher location away from the water. We tried for 3 days of a 6 day vacation to move this room. The room that was given for 3 male adults only had one king bed. This was the only room we were offered which was not acceptable. The management was extremely rude and told that that we can stay near the water (loud construction), move to a smaller room (one bed), or they can give us a partial refund and we can leave. We told the management that we had planned this trip over 6 months. The manager waived her hands like sorry but we can't help you. We felt horrible and humiliated. The rooms up the hill were a bit nicer. However, every time you want to go up or down the hill, they have a shuttle bus and it arrives every 15 minutes. The ride is very rough as the road has large rocks and the bus/shuttle has rough tires and people with back issues will be in pain, as I was. There is no buffet. For every restaurant, you have to make a reservation or order a la cart. I will never stay here again. I spent $15,000 on a horrible experience. My family moved to another hotel north of here and it was 100 times better. Horrible management and extremely passive and uncaring. The customer is treated like garbage here. This place deserves 1 star at most.

I recently returned from what was meant to be a once-in-a-lifetime engagement trip at Garza Blanca, and while there are elements of my stay that deserve praise, I unfortunately must share an honest account of the shortcomings that overshadowed our experience.||Let me begin by saying that the on-the-ground service staff were phenomenal. From the warm smiles of the bartenders and waitstaff to the helpful concierge and attentive housekeeping—every person we interacted with went out of their way to make us feel welcome. The drivers, bellhops, and servers were all kind, respectful, and worked diligently in the face of what appeared to be an extremely busy weekend with a large event on site. They are the true heartbeat of the resort and deserve recognition for their professionalism and hospitality.||However, our experience with the front desk and management regarding our room booking was disappointing and unethical. I had reserved and fully paid for a Honeymoon Suite back in January 2025 as part of a package through Costco Travel, clearly noting that this would be our engagement trip. I began communicating with staff at Garza Blanca as early as January through June— Luis, Miguel, and Marisol among them—to ensure the suite was confirmed and to coordinate special details for a June date engagement. Every step of the way, I received reassurance that our suite was confirmed, located on a top floor, and could be customized for the occasion.||But upon arrival I was told we would be placed in a One Bedroom Suite, and when I objected and presented all my documentation, I was informed the suite was unavailable due to "plumbing issues." However, during this exchange, it became clear the room had been given to another party—likely due to a concurrent wedding. I was offered only a $50 credit at that point and was denied access to a manager after waiting over an hour.||We returned the next morning at 11:00 a.m. with our bags packed, hoping the room would be ready, only to be told again to wait until 4:00 p.m. Eventually, we were given a $200 credit. When we finally moved into the Honeymoon Suite housekeeping was still cleaning it. They informed us directly that there had been no plumbing issue—the room had simply been used by another guest.||It was especially frustrating that during the days we were waiting for the suite we had paid for, we were also approached several times to attend a timeshare presentation. Despite our disrupted stay, we still agreed to attend out of goodwill. We genuinely tried to remain positive and flexible throughout the trip—but it’s clear that the resort’s handling of our situation did not meet the standard one expects from a five-star property.||The property itself is, without a doubt, the most beautiful place I have ever encountered in all my years of traveling. It truly feels like being immersed in the heart of a jungle—alive with incredible sounds and stunning sights—while still offering easy access to everything you could need. The food deserves special mention as well; every meal was exceptional and truly stellar, a highlight that cannot be praised enough.||Unfortunately, this breathtaking paradise was marred by the mishandling, disregard, and lack of accessibility from management after I paid in full for accommodations that were never properly provided. That sharp contrast between the beauty and hospitality of the resort itself and the failure to honor basic commitments creates a difficult and disappointing experience that I hope future guests do not face.

Sadly, our stay was too short! We stayed 4 nights and wished we had booked an entire week. The room was spacious, ocean view with snacks and chilled drinks ready every day. The pool service was excellent. We had our personal concierge who made our dinner reservation for the nights we had dinner and helped book outside excursions. I can’t say enough good things about Garza Blanca. The staff was courteous and very attentive! We will definitely be back!

To summarize: Food and room was great, overall experience was loud and bland. We stayed for 5 nights and 6 days, 4 adults and 1 toddler. The good: Our 2 bedroom ocean view suite was incredible. Space, views, cleanliness. The pool service and restaurant staff were exceptionally kind and attentive - They made this experience 3 stars. The food was delicious too! The not so good: Dinner requires reservations and barely any reservations were available by the time we checked in for our entire stay. And we couldn’t make reservations in advance. It made trying to time dinners with a child challenging and left little opportunity for variety. Service at restaurants was also slow. There was also a lack of entertainment entirely. No shows, no coordinated pool activities, nothing to really do in the evenings and no real place to go for a walk around the property because it is so scattered across the mountainside. And finally, it was LOUD. Every day from 8am-5pm there was construction. And every morning from 9am-11am (except for Sunday) they power washed the area immediately next to the pool. It created a less than relaxing experience to say the least.

We spent our first visit to the Garza Blanca Resorts with a vacation at Garza Blanca Resort and Preserve Puerto Vallarta, MX. What a beautiful location! We selected the all-inclusive option and really enjoyed all the unique dining experiences that the resort offers as well as the in-room offerings. The resort staff was very courteous and friendly in meeting all our needs. We especially enjoyed meeting Andrea with the room keeping staff, who quickly helped with some minor room issues. I'm really looking forward to our next Garza Blanca Resorts visit!

We did the all-inclusive package for Garza Blanca at Puerto Vallarta. It IS a bit pricey but it is the all-inclusive package. For also further context, we went here for a destination wedding and the packages provided were further discounted and it was my first all-inclusive resort experience. The food: Overall, there are a few places that are great but the other places are alright. For the all-inclusive package, I'd say Blanca Blue and Bocados is worth it just to keep going back to enjoy the views and try something different. NOI Italian was okaaay but we only went once with a party of 8 and they gave us a fixed menu which contained alright food. I was really craving pasta and the amatriciana was...alright. The duck though was very delicious. The room service is where it CAN be a hit and miss. We touched base with other friends on what they ordered and the ones that were good was the tuna, burger, pizza, pancakes. For the most part, it isn't terrible. They do provide a lot of condiments, silverware, and services that make it very well done. Don't forget to tip them - I know its all-inclusive but please be mindful of being in a foreign country/place and helping support the local community. The one crappy part is that the room service only runs to 11pm. Which I understand that people need to go home and its probably a logistics/quality aspect in order to maintain everything throughout especially at an all-inclusive resort. There were just many nights that we had to prep a fridge pizza for the midnight snacks after getting sloshed at the rooftop bar. The location: This place is a HUGE property. They have a trolley system that runs every 15min. When its late at night, be sure to ask the front desk of any of the hotels to ensure that it is still running or if not they will send someone. VERY ACCOMMODATING. The Tierraluna Gardens are a very beautiful walk. The shopping area is NOT inclusive and quite expensive for my tax bracket. But if you can manage $100 swimming trunks, more power to you. Maybe that's the "god dammit I forgot" price. The pools are great - I only experienced Tower 4/5 pools and the main lobby pool. Both are great with a wonderful view, the only reason I like the main lobby pool better is because it leads to the beach. There's also showers right to wash off the sand. The beach is nice and sandy, and the water can get a bit wavy if you're a bit older. There's also folks selling jetskii-ing and what not that you can do. Service: Overall not once did I feel inconvenienced. I felt the utmost respect and welcoming hospitality. I've made a few friends along the way with Ivan, Fabian, Marco, Oscar, and Roberto. They caught our vibe and would be reciprocating and understand how much we'd be rallying. We're all adults and didn't get completely sloshed to where we are being ratchet which I think they appreciated. There were signs for no speakers at the pool in Tower4/5, but we still brought it down and were respectful and mindful of others as well as to the crew there. It was funny because the folks mentioned would walk up to say whats up and the wedding party I was with would be so confused. And I'm like what's wrong with making a human connection? Lol. Extra Tips: Be sure to have a stock of water in your room every time you go back from an outing. That way you never really run out. We got the junior panoramic suite - search out the youtube videos for an overall understanding of what you're getting. We enjoyed our suite very much. You might see some reviews of reservation mishaps and food services but I would not pay attention to that at all. Sometimes its like a wedding week, overbooked, and you need to do your part in following up or just being patient with the food when it is busy. Reserve pool chairs when you can through member services if you have a big party. Overall: We had a wonderful time with extravagant views and amazing food and service. I've spoken to other inclusive resort veterans, and they say this one is always the best. I would go again but it is quite expensive so the destination wedding was a nice excuse to utilize it as a vacation.

My husband and I stayed here for 5 nights. Overall, we had a great time. The staff were friendly and accommodating although more so when tipped even though we opted into the all inclusive plan which included gratuity. If you plan on eating more of your meals at the resort or drinking, this is the way to go. The Food: We ate at several of their restaurants - Noi (Italian), Bocados (Steak House), Blanca Blue (Breakfast Buffet only), and Hiroshi (Japanese.) All were amazing except Hiroshi. Our last night there we ate at Hiroshi and within a few hours, I became violently ill with symptoms of vomiting, diarrhea, cold sweats, chills, incredible stomach pain around 10pm. This lasted for hours until we called the front desk about medical attention and were told they had a doctor on site. The doctor showed up promptly and attempted to set up an IV for me. She was unsuccessful and called in another team member, a paramedic, based on what my husband told me. I was exhausted and half conscious from the symptoms. The two of them tried FIVE times to insert an IV and were completely unsuccessful. They cited dehydration but between that and her "diagnosis", I call it incompetence. By 5am, they had accomplished nothing and the doctor diagnosed me with colitis although I have no history of stomach/gastrointestinal issues. I think she was covering for the resort and didn't want to list food poisoning since they could be seen at fault. At that point, the paramedic took my husband and I took a local hospital and I was diagnosed with food poisoning based on my symptoms and treated. Side Note: The nurse at the hospital was able to insert an IV on his first try. The Room: We stayed in a Junior Panoramic Suite. WARNING: The bathroom door has at least a foot gap between the door and ceiling top of it so you WILL hear things. With a design like that, the door is just for visual privacy but doesn't block out any sounds. The suite is completely open so there is no way to close off the bathroom for privacy. When my husband or I had to use the bathroom for certain purposes, the other one would go out onto the balcony. The room itself was nice and the soaking tub that sits inside by the window was deep and relaxing. The shower was large but the water pressure was minimal. Also the door is glass and see through so if are planning on going with someone you don't want to see you naked, this may not be the room for you. There is a hammock on the balcony which my husband thoroughly enjoyed. The room we were upgraded to after having issues with blinds and a too soft mattress in our first Jr. Panoramic Suite had a GORGEOUS sunset view. The Staff: The staff were friendly, accommodating, and polite. One thing to watch out for. They have "residences" here. The concierge assigned to you WILL push for you to meet with one of their sales people over breakfast to push these onto you. They are extremely insistent to the point of annoyance. We finally put our foot down and even after that, another staff made a comment to us about not meeting to discuss the residence opportunity when we had gone down to their lobby. Overall, if I were to stay here again it would be for the views, private beach access, and most of the restaurants. My hang ups are the bathroom and overall layout of the room we stayed in, the pressure about signing up for a residence with them, and food poisoning at one of their restaurants.

We spent a long weekend in October at Cara's Blanca resort in Puerto Vallarta with my husband and our 6-year-old son. As seasoned travelers who've experienced many all-inclusive resorts, we were surprised to find that several menu items and amenities weren't included in the package. Pros: *⁠ ⁠Nice facility and room with stunning views *⁠ ⁠Beautiful pools *⁠ ⁠Overall cleanliness and service were satisfactory *⁠ ⁠Food was ok , though not exceptional and many items are not part of all inclusive. Cons: *⁠ ⁠Many menu items and amenities required additional payment, despite the all-inclusive package *⁠ ⁠Small, rocky beach area (not ideal for families seeking a white sand beach) *⁠ ⁠Limited kid-friendly dining options (only two restaurants) *⁠ ⁠Kids' club was disappointing; we wouldn't feel comfortable leaving our child there *⁠ ⁠Resort primarily caters to adults; not ideal for families Overall, our experience didn't feel like a true all-inclusive getaway, especially with a child. While the resort might be suitable for couples or solo travelers, families may find better options elsewhere

Nice place, terrible accommodations. Staff was not helpful and just kept ping ponging me to different people equally unhelpful.

Food was great, but all went downhill after trying to sell us on a property. Promises made for resort credits that the resort didn't fully follow through on. We did our part, the resort didn't! A lot of trust lost and will not be a repeat customer! Stay away, or go at your own risk....

This is a massive all inclusive. Multiple buildings connected by trolly cars. The rooms are amazing, great views, luxurious interiors, you feel absolutely pampered. Multiple infinity pools with pool side service. Very private beach with water break very safe for kids and you can snorkel. We saw a sea turtle. However the shallow part of beach is very rocky, it's painful to get in. I saw an old lady fell because of it. The food is not great, mostly American junk food. The main dining room feels like an average continental breakfast, and not a very good one. The paid restaurant is pretty good. And the ugly tipping culture has made it here from America. Almost perfect if they just update the food.

We booked through the hotel with a confirmed and prepaid reservation with plans to meet up with 2 other families for spring beak. Yesterday we arrived at the hotel to be told (only once we were there) that the had a great room for us AT ANOTHER RESORT 40 minutes away, but "it's the same level of hotel, so don't worry".... We absolutely feel cheated and scammed. The new hotel is NOT 40 min away, it's an hour in the opposite direction and it's not the "same quality". It's down in all inclusive row next to the RIU. Our friends arrive today and are told they have a room. We will see. This "same level" hotel has no actives for teenagers. It's a time share hotel for retirees. They menus don't compare, the activities are zumba and rock painting, and there is not nature to explore. We have asked to be moved back, and we get blank stares. We spent 5+ hours trying to figure this out yesterday. The employees have been clearly coached to not show any empotion. Not sure if consumers have rights in Mexico. We intend to make sure everyone knows what a scam this company is!!

There's a lot to like about this all inclusive resort. There's also enough to make you scratch your head. The resort itself is two hotels that make up five or six buildings connected by a trolley. You can intermingle between them, however each hotel has some perks that are only available to its residents. It's a bit confusing, but there's enough other options, so you won't mind. I split a small apartment-style space with family. The space came with a master bedroom and an offset bedroom. Both rooms were large, well furnished and came with a private bathroom, shower and an abundance of closet space. We shared a sizable kitchen with a refrigerator, dining and living space. It was the perfect size. Small enough where we were close, but large enough where we weren't on top of each other. My favorite amenity was the jacuzzi on the balcony, which offered a perfect ocean view. I loved the swimming pools. Some were only available to the specific building's residents, however the public ones were something else. You can lounge, soak up some sun, make friends, keep to yourself and everything in between while enjoying a spectacular view of the Bahía de Bandera and the Puerto Vallarta coastline. We saw whales! You can walk down to the local beach and wade into the ocean, too. Resort employees are close by. They're happy to help you find a poolside chair or two. They'll also make sure you have access to all the food and beverages your heart desires. Don't be shy. It's all inclusive. I wasn't able to enjoy the following because of some prescheduled family activities, but I wanted you to know about the local adventures available through the hotel's concierge service. These adventures include a rainforest hike, kayaking in the bay, whale watching and more. Most are included in your hotel reservation, however some come with an added charge. If this sounds fun, please reach out to the hotel staff. They'll be happy to provide more information. Moving on, as much a I loved what I described above, and there is a lot to love, I also felt fairly frustrated. We were sold on the resort's world class restaurants. I'm not sure that's what we got. The food menu at the pool included hot dogs, hamburgers, chicken tenders and Gringo nachos. No tacos or Mexican street food. The breakfast buffet, while expansive, had limited options. The steakhouse overcooked its steaks. The Italian restaurant, while nice and visually stimulating, took forever to cook and serve our food. Our dinner lasted over two hours. Adding to the examples above, I was really hoping for some local authentic Mexican meals. Unfortunately, they either weren't available or I couldn't find them. What I ate was good, but it could have been better. I was expecting more. We also had trouble scheduling transportation. I was transferred four or five times trying to schedule transportation from the airport. We finally got everything figured out, which I'm thankful for because it was a big help, but it took almost a half hour. Then I had trouble checking in. My dad, who I share a first and last name with, made the reservation. Even though he listed that I was also staying in the room and arriving a day later, the hotel got confused and wouldn't let me in. I explained that my dad had called ahead twice to make sure there wasn't any confusion, but unfortunately, it became an issue. I finally convinced a manager to speak with my dad to clear everything up. Later, once I made it to the room, we got a couple of calls from front desk, who was trying to verify who was staying in the room. Deep breath. Things happen. I think the resort could have been a little more on it and responded more respectfully, however in the end it all worked out. My dad kept his wits about him and was able to get everybody on the same page. Then we all went out and had a good time.

A five diamond resort deserves five stars and a fab review fitting to its fine stature. All inclusive with restaurants galore to pick from and an in-house concierge rounded out the experience. Stunning cute of the ocean from the lobby. Concierge service was a way to schedule dinners which could be more easily done online if offered. Massage experience was overpriced, so we took it to the streets, the hotel strip by the airport had muchos more options in Puerto Vallarta (PV) and gives you a glimpse of city life. We took a bus ride for a grittier glimpse, which took long but Uber is always available here. Restaurants at the sister hotel restaurant were a bit over hyped, the Garza Blanca's Blanca Blue was standout as was the steak house Bocados, slightly less so. Overall, a dreamy experience, and eats worthy of widening a waistline!

We had a great time at Garza Blanca. Good food, swimmable beach, really nice service. No diarrhea, nobody tried to poison us at the bar. Highly recommended. I really wonder about those people who wrote bad reviews.

There's nothing particularly outstanding, nor bad about the facilities there. Spa was nice (not awesome but nice). Beach was limited but fine. Pools were pools. It's pretty much the same you can get in any PV resort, and we've been to several.... EXCEPT... The food. While it looks pretty and presented well, the quality of the steaks, chicken and all meats (in particular) is extremely poor. Based on my personal experience, I can also say poisoned. Shortly (like 90 mins) after eating dinner at Blanca Blue the night of my arrival, I experienced the most explosive diarrhea of my life. My GF, who has a more iron clad stomach than me, told me I was dreaming... Until she ended up with severe cramping and her own explosive diarrhea about two hours later in the middle of the night. From there, after looking past the pretty presentation, we could tell the food was Grade D or worse all prettied up. Although we remained vigilant with our choices, the stomach pains and BMs we had (4-5x each every day) started to drain us. Like night and day, this changed the day that we went into town and visited random places for breakfast, lunch and an early dinner. Not only could we noticeably taste the better quality of the meats we were eating, our stomach cramps and explosive trips to the can stopped. Until the next day at Garza Blanca when we went back for breakfast. PV is a decent place to visit but if you do, don't be fooled by the literature and the views. I wish I had paid attention to the people here who caught E.Coli at Garza Blanca. I'm pretty sure we did too. Go somewhere that E Coli and diarrhea isn't in every other Yelp review!

I am very disappointed with Tafer. What they tell you during the presentation is different from what the reality is. I bought a biannual which is supposed to allow me travel every other year. This year (2025) I am illegible to travel using my points. I was told by my sales rep that I could transfer my points to RCI which will allow me travel anywhere in the world if I do not want to go to Mexico using my points. I called them to have my points transferred to RCI and they are giving me the run around. Tafer is telling me that "we don't have enough units to exchange" "you can bank your points and use it for 2027". These People are SCAMMERS!!!. It is only January and you don't have any unit available the whole year??. PLEASE DO NOT ALLOW ANYONE TO LURE YOU TO BUYING ANYTHING!! IT IS A SCAM!! RUN FOR YOUR LIFE!! The moment you get pulled into their web that's it for you!! IT'S ALL LIES.

Fantastic beautiful peaceful resort in the gorgeous banderas bay. Loved every day of my 2 weeks here at Garza!

This place is a huge money grab! Be careful for their fees. They will kick it up the ladder so no one has an answer to just drive you crazy. Management sucks. They booked us wrong and charged us a 2k fee!!! They would t use the booking towards the food we had to eat ( which is TERRIBLE). After spending $21k here for vacation I am leaving in total stressed misery. I will have to deal with my credit card company I'm sure for more hours to get this resolved.

Ahhh if I could turn back time and not book here. So very disappointed at our family vacation stay here. For the price point we paid here, the service and amenities were extremely disappointing. Firstly we paid for a ocean view room and were put in a partial ocean view. The manager on site refused to even hear us out when we told him. Secondly like previous reviews the customer service was horrible! The only 2 people that made up for the lack of other employees were Mercedes and Hector who deserve the world and went above and beyond. There were hours of wait at restaurants and pool service. Lastly disappointed that the "beach" was extremely rocky and couldnt enjoy it. Save yourself the time and money and book elsewhere!

SCAM!!! PRAYING ON AMERICAN TOURISTS. They stopped us at the airport pretending to be our transportation service and charged us $130 to do a couples massage, but the guy never even showed up and sent a driver to take us to a time share presentation. In addition to being out $130, we also lost our private transportation that cost $160. NEVER GO HERE. As you can see from the other negative reviews they are just praying on tourists and trying to take your money. Places like this give Mexico such a bad reputation and ruin tourism for their own businesses and country.

We were happy. Friends recommended us to book this place and so glad we did! Veronica in house keeping was exceptional. She always spoke to the kids in Spanish which was great practice for them. She had a big warm smile every morning. Tito was outstanding! A man who wears many hats at the resort. The best for us however were his guided hikes. He gives a cultural experience with humor and compassion. I highly recommend the hikes. Super safe with police security. They are challenging but super rewarding especially your waterfall hike with a dip on the river! It's a must do. We took our 11 year old and 3 year old. It was difficult for the 3 year old but made it work. Tito saw us later in the week by the pool, went above and beyond to find a spot for us. Bonnie at the front desk coordinated a private chauffeured tour. I am so glad we ventured out to some small villages in the area, visit the bazar, old town and the boardwalk. All with our private tour. The food onsite was so good! The service was fast and always with a smile. We brushed our teeth with the many bottles of water they provided to us. Our room fridge was fully stocked with an arrangement of beers and sodas, which was so nice!! Maybe one of the best touches of the resort. Was easy to get food ordered to the room, milk for baby bottles too. So quick! Regarding the diarrhea many mention... I think just eating so much and new foods naturally that messes you up a tad. Nothing major for our family. Yes, we tip... happy to do so as these employees hustle all day long in the heat, have perfect English and really make you feel good. Regarding restaurants, often when we called to reserve they would tell us they were booked but when we showed up miraculously they had openings. Not sure why but in the end it always worked out. The trolly was super fun, that itself is an attraction. My son referred to it as a roller coaster. It was his highlight. Grateful for this experience.

There are too many sketchy things to say about this company. Our experience with Garza Blanca (Tafer Co.) sucked. Avoid like the plague.

This was an amazing all inclusive resort with outstanding cleanliness, the friendliest staff you'll ever meet, the food is above average for resort food. Blanco Blue, Noi and Hiroshi were especially standouts to me. The staff at the restaurants were so amazing and excelled (special shout out to Chef Angel at Hiroshi and Martin at Bocados and his salad making skills). The pools are beautiful that then overlook a beautiful beach. The pool staff were hustling all day long. Also loved the band and live music! We were there during a hurricane, with the staff all working hard to help you to feel safe and supported. The only complaints were before/after the hurricane many amenities were closed (reasonably so) but it felt as if the resort should've either compensated/refunded for the loss. Irrelevant to the hurricane, it was always small touches: bathtub had a plug that doesn't work, phone didn't work, trash, towels and coffee refills would be inconsistent (they'd take towels and not replace, or would replace coffee with decaf only). Lots of not having pool towels available with staff appearing to not know why their aren't towels. Again, all staff deserve all the props to making an amazing time and I hope they are compensated for it. Diego at Kayak tours and Emilio at Salsa class especially making memorable times.

This resort will give you food poisoning and make you pay for it. I got food poisoning the 2nd night (from the Bocados restaurant on site), and by the 4th day I went to their medical clinic on site. Even with my medical certificate, the resort made no effort to compensate me for the previous food poisoning or reimburse my medical bills despite every meal in Mexico having occurred at their resort. As a last resort I attempted to compromise with the hotel so that my wife continue with the meal plan (which I would continue paying for) but I would at least be comped for the remaining 3 days, while I recovered and barely ate. The resort refused, and in fact would not even allow my wife to eat on the meal plan if I did not also sign up. I refused to be taken hostage while sick and immediately rebooked my flight home (fortunately for no fee). Just a warning even if they do not food poison you, the prices of food without a meal plan are extremely high which lead to the tips on meals still equating to what you would expect to pay for the full priced meal. You will be pressured to do timeshare/condo presentations to get even remotely reasonable prices on any excursions. The food quality while good at one or two restaurants is dry and improperly cooked at most of the restaurants. Clearly they maintain no guarantee over their quality based on my experience. I will avoid this place at all costs (literally).

First of all wen you come here be sure to avoid all the bullshit they want you to hear about buying property here .. they need to leave ppl alone first of all to check in you come here to relax and enjoy not being talk to by some sales person about buying property.. it's a wasted day and time.. for those who come here to relax and enjoy .. Ppl that want to buy the property I'm sure would let them know instead of them coming up to you and offering to come sit with them after checking in .. I mean it's a beautiful place don't get me wrong .. It's just them doing that when u get here ... So no I would not come here again to be treated the way them sales ppl treated us very rude when we said no they just kicked us out and just said here you go go.. Bad Business Ppl

Where do I begin? it was 9 PM. We had just gotten home from the airport very hungry and with two kids that were starving to death to make things any worse. We had just gotten off to one of the bumpiest car rides in the world once we got there, we thought it would be over, but no, it only got worse when we went up to check into our rooms the employee Gustavo swiped both of our cards for a mere $6000 just after he swiped the cards he stated that there were no rooms left when we went to ask him why there were no rooms he then proceeded to tell us multiple lies first that the AC was broken and that the walls needed to be teared down on every single room on the floor, and then another lie from another employee that one of the TVs was broken, and it would be too bad to stay in that room, even though a tv is the least of anyone's concerns after three hours of talking and talking with these employees that got us nowhere we finally got the news that there was a sister hotel La villa Estancia that had just enough rooms for us. after they finally sent us to that other hotel we were shocked when they told us that they were gonna give us a better room or a room That was the same as a room we were gonna get in the same Garza Blanca hotel mind you they did not refund us for any of this by now, and we still are not refunded by the way $6000 each the Estancia itself was not bad but the room that we were put in was much below our expectations if not equal to a room at the motel six our room had very interesting Smells a extremely scary cabinet that was equipped with one broken TV, and also to top it all off a connected balcony to the other room next to us. that night, none of us were able to sleep. after a long talking to the employees downstairs, we finally got a better room that was obviously not the same thing that we would've gotten in the Garza Blanca, but it was something near it. Mind you they said that we were gonna get an ocean of view in the room, we were first placed in, but in reality, the only view we got was a view of the other hotel after when we were put in our room, we got a better view. This time. The review was an ocean view, but the room we were promised at the guard. Blanca was a panoramic room with a hammock and other scenic things that we were gonna be able to see while we were there this experience was extremely below our expectations and this has let us to never ever come to any local or any non-brand name hotels in the vicinity or maybe not even to Mexico itself ever again I would not come to this hotel. I would not recommend it. Please do not come to the Garza Blanca thank you.

An exquisite experience on every level. Staff was loving, generous, thorough and above and beyond. Gorgeous suite and top notch pools and ocean experience. Food - just wow. Beautiful trip!

While there are things I absolutely love about this place there are several things that will prevent us from returning. To start with: the food is not very good. It tries very hard to be gourmet but it fails for the most part. They should simplify and get back to quality rather than faux The prices for the food are obscene, even if you are only tipping on the value of the food. Drinks are weak so you order more and tip more. They don't give you enough water in your room. So you call to get more bottles and have to tip. Basically this whole place is run on tips. But more annoying is the fact that they allow a wedding to play some of the worst (think Israeli remixed pop) music I have ever heard for 6 hours straight from 5 pm to 11 pm. Without pause. Our dinner was right above this awful music. Couldn't hear conversation. Our kids were crying because they couldn't sleep to the music. And this was on a Monday night. This is our second visit. First was great. Will not return.

BEWARE--SEVERAL FRIENDS DRUGGED AT THIS RESORT. We went on a group trip with 4 other families to Garza Blanca where TWO of my female friends were drugged by the pool on separate occasions in the same week. I personally witnessed my middle-aged female friend switch from relaxing by the pool to unable to walk, urgently telling me "something is wrong"--it took both my husband and I to help get her safely back to her hotel room. It is infuriating that Garza Blanca did nothing to help even though her husband repeatedly asked for help: to speak with security, to get help calling the police and to speak with management. Her symptoms were quick: loss of memory, blacking out, loss of muscle control followed by sleepy, foggy and forgetful for days. My friend wrote a letter to the General Manager and his response made me sick--full of excuses, lies, victim shaming and gaslighting. It leads me to believe this is common practice at Garza Blanca. I will never go again and will be notifying my friends who are members.

As my family and I eagerly await our stay at the Garza Blanca Cancun Resort & Spa, we unfortunately encountered a disappointing transportation service upon our arrival at the airport. Upon reaching the airport, we were met by a representative holding a sign with our name, which initially seemed promising. However, our hopes quickly faded when we were informed that we would have to wait for a whole hour before the car could be made available. This unexpected delay is highly inconvenient, especially after a long and tiring journey. To add to our frustration, the representative suggested an alternative taxi service, implying that it would be a quicker option. We had already paid for the transport service as part of our reservation at a 5-star hotel, and we did not expect to be faced with such an unprofessional and inconvenient situation. As guests who value a seamless and luxurious experience, we are disappointed by this uncharacteristic lapse in service. We firmly believe that a hotel with a reputation like Garza Blanca Cancun Resort & Spa should uphold its commitment to excellence in all aspects, including transportation. We sincerely hope that the hotel management addresses this matter promptly and implements measures to prevent similar incidents in the future. Additionally, we expect to receive a suitable explanation and reassurance that the rest of our stay will be up to the standards we anticipated based on the hotel's positive reviews. While we haven't yet experienced the hotel, this initial transportation mishap has already impacted our impression. We hope that addressing this issue will contribute to enhancing the overall guest experience and maintaining the hotel's positive reputation. Vuong Pham Note: Please consider updating the review after your stay to provide a comprehensive and accurate reflection of your experience at the Garza Blanca Cancun Resort & Spa.

Customer service sucks! No one wants to help you. Beautiful resort but too many bad things about this place. Do not stay here.

pushy sales people wanting to sell you Timeshare type "Memberships" They even take you into rooms far from the other guests to have meetings with all the other people they have herded in. then they say minimum $75,000 USD and give us your credit card when you're only trying to enjoy yourself and not be hassled! Most resorts have reps who promote Garza Blanca and they want ALL of your information. Name, address, telephone number, credit card, information, and expiry, your occupation, whether you work full-time or part-time, how much money you haven't savings, how much money you have left on your credit card!! For a beautiful resort I don't see why they need to make you feel trapped in a room that they start treating you like crap when they realize shoving contracts at you and telling you that you can leave once you sign up!

They were fantastic in 2015 when I bought a time share !!! Now not so Great !! Charging more and getting less !!

We spent our 10 year anniversary at Garza and loved every moment. The food was amazing at every restaurant. The staff at the pool went out of their way for us daily. Never had to wait for a drink or food. The room and property was immaculate at all times. There was not one negative moment in the entire seven days. We cannot wait to come back. Garza is a magical experience.

Stayed at Garza Blanca for memorial day weekend and I must say it was absolutely amazing. The food, the suite, the staff and everything in between! I just love that we have access for dinner at Hotel Mousai. It would have been amazing if there were more activities at the resort but overall I have no complaints. The trolley was great and the drivers were always so nice. My fave restaurant was Hiroshi! It was FIRE.... so gooood especially the seafood dumplings! MUST TRY! Thank you Garza Blanca for the wonderful stay. See you soon.

In such awe of the beauty at Garza Blanca. Checking in at the main lobby to a beautiful view of the ocean to the unmatched hospitality of the staff. We stayed for 4 days and attended a wedding at one of Garzas beautiful architectural settings where the ceremony was held. Opting for the all-inclusive option, this included room service for all 3 meals, most restaurants at their many hotels, and access to all the amenities. Every turn offering a stunning view, full displays of perfectly trimmed greenery, and of course the staff maintaining it. There are great trolleys that do rounds around the entire resort every 15 minutes, taking guests from one point to the next. Beautiful cobblestones, but rather painful for walking and the culprit to a rather bumpy trolly ride. To sum it up, a beautiful stay and no complaints.

We had the absolute worst experience yesterday with the guard and customer service. We were hoping to check out the hotel for a potential wedding venue. We had attempted to contact wedding services prior to arrival but no one would pick up despite several attempts. The main line also was not helpful in assisting our requests and or helping us once at the arrival gate of the hotel. We arrived at the gate of which a security would not allow us to enter and would not contact anyone to assist us. Despite again contacting the 888 number to only be placed on hold and sitting in a taxi for fifteen minutes we decided to leave. The security guard was extremely disrespectful and not helpful. In high hopes of viewing this as our wedding venue, I left with my fiancé in tears. I typically do not write reviews but this visit and customer service warranted a review as this whole encounter was infuriating.

Don't waste your time listening to there sales pitch. Was promised 4 tickets to a water park and at the end didn't get anything because they said the kids were not 18. Obviously I walked in with a 1 year old. And what 18 year old would come to PV to go to a water park. Water parks are for kids. Such a scam. Never giving this hotel any of my business

So dissatisfied our third trip 1st one at Garza Blanca Cancun from un happy staff to restaurants with only 5 tables but won't let you in without reservations to next door kids beating on your door mid night and how was that handled they moved to a nicer room? The upgrade meeting on need 60k down for a investment cosigner x2 both book restaurants at different time then you get email for not showing, Viadelpamar (spelling) is older but we have had our best trips their! DISAPPOINTING

After visiting a handful of resorts, Garza Blanca hands down takes the cake! It could be because Puerto Vallarta is just an absolute dream, it could be because the food is unreal, it could be the views, idk but I love it here. This all-inclusive resort offered the most stunning restaurants, each with a perfect panoramic view of the water, with exquisite menu options. With a steak house, beach sunset Italian dinners, breakfast buffets with every pastry you can think of, YES EVEN CRONUTS, American grill, sushi, poolside service and more, I'm salivating remembering how good we ate on our vacation to Mexico. You don't expect too much when it comes to 5 star rated food and drinks at all-inclusive resorts, Garza Blanca shut the skeptic in me right up! Strong cocktails and mouthwatering food and kind service everywhere we went! The panoramic view from our room was beautiful enough to sit in and order room service all day, but then we'd miss our infinity poolside views. Everyday was exciting, the ultimate relaxation escape. I highly recommend looking into booking Garza Blanca next time you're in PV!

One of the guys from the resort stole our money & wont give us a refund back. Bad service

The Garza Blanca gave my husband the worst food poisoning of his life and the resort did absolutely nothing to help him. They recommended we go to the doctor which they didn't even offer to cover even though they were responsible for getting him sick. Worst of all, they wanted to have him continue his meal plan even though he can barely keep anything down. They do not care about their customers and charge outrageous prices on everything. They even enforced a dress code so you have to buy clothes at the resort which is $200-300 for a dress shirt. Never coming back.

In A Nutshell: -Garza Blanca is the place I enjoyed grabbing a free buffet breakfast during my stay at Hotel Mousai. -Both properties fall under the same umbrella, which is why you should make sure you take the free shuttle down the hill to Garza Blanca to grab a nice meal or to chill at the beach. -The beach is man made, there are a couple calm pools where you can wade or swim in. -You'll also be able to ride jet skis for around $100 for 30 minutes (steep yes, but worth it). -You can go pretty far & enjoy the beautiful scenery riding down towards the Arches (Parque Nacional Marino Los Arcos de Mismaloya), just be mindful of boats. Overall, this seemed like a family-friendly property.

Whatever you do do not fall for the 90 minute presentation my husband and I got sucked into this ridiculous presentation that went on for four hours then they had us go to the travel agency and they tried to sell us again they only wanted $15,000 down ha ha in any case my husband got upset and walked out and the manager at the travel agency actually came over and started screaming at me and told me my husband was very rude and he didn't know why we were there I said we agreed to 90 minutes not four hours and you're still trying to sell us this package four hours later I had to explain them that my husband was severely sick and I would never buy a package because I didn't know if you would be here by next year or not it was a very upsetting experience I actually took a picture of the guy who yelled at me! Very very pushy and rude

Go to Karuma Grill. Erik is amazing and table side bruschetta to die for! Great food

I would not recommend this location. The rooms are outdated, check-in takes forever, sketchy staff trying to steal your items, and a timeshare pitch. If it's your last resort stay here. Otherwise, if you want 5 star... stay elsewhere.

Great service and their bar. Relaxation is the word of the day Good service-amazing views

Asked for quiet room; screaming kids, loud drunk adults setting off fireworks and smoking pot next door. Asked for on the beach; Given room in building across the highway and hundreds of yards up a steep hill up and not at all walkable. Not the building shown on the booking website. Explained when booking the room that I was recovering from foot surgery and needed accessibility: Impossible to access any form of recreation or restaurant by wheelchair or crutches. This resort is a high priced hell! Stay tuned, as we are going to attempt to contact the resort manager this morning and give her or him the opportunity to make this right! Update! Management, via our awesome concierge, Tania, moved us to an oceanfront, wheelchair accessible room, which appears to be quieter and private. Absolutely perfect!

If you want to do your wedding party here think twice! We came here last year for first time and said we won't come back here because of the inconvenience of the trolley rides from tower to tower! The trolley are not on time and don't come often either. We are here again for a friend's wedding and omg I can't believe that they didn't dedicated more trilléis for the wedding guests! It was raining and women with high heels and some started walking down toward the restaurant and trolley would come every half an hour! Ceremony place was nice up on the hill but way too far from the reception! I would not recommend this resort for wedding just because of this!

Did not enjoy the aftermath of the food from NOI restaurant in the torre azul! Our room is fantastic though.

After multiple attempts to get a hold of three different people to book a vacation within the next three weeks at Hotel Garza PV, none have returned my email. To be clear, I've attempted multiple times to get a hold of each. We stayed here last year and had a great time but their Customer Service is clearly now lacking. I had such a favorable perception of the hotel, which is no longer. Not sure how it could've gone so downhill in a year. Disappointing! I actually just looked through all of the Yelp reviews and it appears that the hotel has gone completely downhill. This now makes more sense and is evidenced by their lack of response.

We found ourselves with points stacked up from our last stay at "Viva La Cancun" So we decided to use them on the Garza Blanca. The stay was amazing, food was great, Pools were a tropical warm, And our cabin was comfortable. It had 2 bedrooms, 4 beds, a kitchen, dining table, 3 bathrooms (2 of which had a bidet) and had daily snack and drinks restocks. All these negative reviews mostly have nothing to do with the hotel themselves, and while some of them do, I didn't have the experience they had so I would recommend coming here. (They also have spa if your interested)

CAUTION! this hotel is a scam many of their discounted services they provide are overpriced. Sales reps (saira) are not trustworthy they intoxicate you with alcohol to buy into their SCAM. DO NOT TRUST THIS HOTEL. customer service is no help All departments are useless.