Vee V.
Yelp
Update: Their response states that I used inappropriate language to describe their horrendous driver. Not once did that happen. I'm appalled that the "owner" put this lie out there. I've shared my full email in the photos. This clearly shows how terrible this company is, they state lies to blame the customer and to damage my reputation. It's crazy.
When Gary the driver was screaming at us, not once did we scream back or use inappropriate language towards him nor did I describe him using inappropriate language in my email to the company. Rude, unprofessional, and horrendous is what I stated and that is certainly not inappropriate language, it's an honest description of him and the behaviors displayed. It appears my email offended them and they cannot take feedback. Them stating they stand behind this behavior and then making up a lie shows that you need to stay clear of this company. The owner writes in the response, "apology" and stuff about caring about service, then they state they stand behind their rude driver, this is no apology. This is a slap in the face. Horrible people.
Don't support a business that stands behind unprofessionalism (because they love the person so that makes it okay to scream at customers), which they put on full display with their response.
I never asked for a refund. I asked how they would make this right and they never gave a sincere apology. All they've done and keep doing is try to justify that rude behavior is acceptable and try to place blame on me, the paying customer that spent money to provide them with paychecks.
BEWARE!! DO NOT BOOK WITH THIS COMPANY! If something goes wrong they will place blame on everyone else including you! I have an email from Gina M. from this company that states " we are a booking agency, and do not employ any guides or drivers." This basically means they are only responsible for taking your money, your driver can treat you how he wants to, best of luck to you on the tour.
Our driver dropped my husband and I off for the Laura Plantation tour. We were the only two people taking this tour from this company. We were told our tour starts at 10:40am from the driver and from the tour guide, Logan, who also told us not to worry we can check out the museum and they would be sure to still get us. Well, we saw the museum and still had 10 minutes so we were sitting and waiting since 10:30am in the gift shop where they gather you for the tour. At 10:40am Logan says the tour will start in two minutes, they keep saying this until 10:53am, then he says all red and orange tickets holders, we have orange, to follow him. The tour actually begins at 10:55am.
The tour ends at 12:18pm, the driver is literally SCREAMING and YELLING at us from the parking lot across the lawn at 12:19pm that we were screwing up his schedule, we're late, we're holding everyone up etc. It was insanely rude and unprofessional. I let the this company know and they responded with the statement above, but also claimed that our group took the wrong tour so it's our fault! Wtf?? And what group? It was me and my husband from Gator and Ghosts that got off this bus. There was no "group." We were where we were supposed to be following the direction of the employees. Regardless, we should not have been screamed at by the driver in the way that he did.
Gator and Ghosts took no ownership at all, in fact they said they understand why the driver was frustrated for waiting for us and blamed us. Again, the tour ended and we got yelled at exactly one minute after the tour to go back to the bus. I don't understand how it's okay to treat your customers like that and for this company to then say too bad they don't care how the driver treats you because they only book and take your money. So, I'm supposed to know everyone involved is independent, but my money still goes to one place? I can understand the guide on the actual tour of the plantation having no affiliation with the Gators and Ghosts, but seriously I'm supposed to know the driver, who also collects final payment, is not part of your company either? It's BS.
Stay away from this company. They are garbage!