Gatzara Suites Santa Gertrudis

Worst customer service I ever experienced. For 3 days in a row we had not hot water at the shower. We alerted the front desk but nothing was fixed. I filed in a complaint and the answer from the manager was suggesting that my friend and I were lying and that there was no problem with the shower - despite one of the employee coming to the room on our last day to check it himself and admitting it was not working!! Now that I read the other comments I understand that I should have started here before booking. Run away

We were staying there for a cousins wedding which was just down the road. The hotel was lovely - great rooms, lovely roof terrace bar with a pool. Perfect location for all the local bars and restaurants. ||Comfortable bed, great shower / bathroom. |The staff were all awesome. Super friendly and very helpful. ||I had 1 issue which is that I could not work the blind very well. That is definitely my issue though 😀. ||The location of Santa Gertrudis is so central you can get anywhere on the island quickly. ||I’d thoroughly recommend it.

I love Santa Gertrudis and this is a well located hotel in the heart of the village so ideal if you want amenities on your door step without having to drive.||Hotel is clean and stylish

We popped up to this top of this super stylish hotel pre dinner at Finca La Plaza |The most beautiful setting and views, great service and lovely drinks ||The lobby is spectacular it’s deffo worth a visit

I recently stayed at this hotel, and my experience was far from satisfactory. Room 101 was directly adjacent to a restaurant, which stayed open late into the night. Unfortunately, this meant I could hear everything - from loud conversations to clearing up the tables. Despite being exhausted from traveling, getting a good night's sleep was impossible. The noise started around dinner time and continued past midnight. I tried to drown it out with earplugs, but they barely made a difference. I called the front desk to request a room change, but they were fully booked and couldn't accommodate my request. The staff apologized, but that did little to help the situation. The room itself was decent, but it didn't matter because the noise overshadowed any positive aspects. If you're looking for a restful stay, avoid this hotel, or at least make sure your room is far from the restaurant.

What can we say about this amazing hotel, its beautiful, we stayed in a Suite for 6 nights and it was absolutely perfect, the room was very bright, spacious and airy with a little balcony overlooking the side street which got the sun during the day. Our room was spotless and cleaned to a high standard everyday. The staff were lovely, special shout out to the Reception staff, who were very helpful, arranging a hire car for us, as well as dinner reservations, taxis and pointing out all the places to visit while exploring Ibiza. The roof top pool area is perfect for finishing your day with a mojito. If you haven’t been to Santa Gertrudis, we recommend you go and stay at Gatzara Suites, located in such a beautiful village with amazing restaurants. We will be back!

First for the positive: the hotel is beautifullly and stylishly decorated in a very good location and the staff are very friendly. However for me, with hotels at this high price point, it’s the little details and customer care that make a difference. Unfortunately this hotel offers close to nothing in this respect and it feels like the owner/ manager has gone out of their way to save every penny possible. Some examples below:|- No breakfast - deal with next door café for a tiny discount, but need to pay separately. Not even a bottle of water in your room or fruit to pick up|- Bar only open from 6pm. We were there at 6.30 and still no one there|- Basically, nothing is available during the day. There is a big beautiful space when you enter where they used to serve breakfast, but because there is nothing/ no one, in the end it ends up feeling like the entrance of a Holiday Inn.|- Internet terrible - takes around 30mins to download an app, took me 2hrs to fill some online forms because it kept disconnecting |- Gym: no towels, no water. Big space, but very few machines incl. no treadmill, cross trainer or weight machine. There are strict limits on number of people due to COVID, but they have external people coming in for classes, de-prioritizing hotel guests.|- Pool on terrace is beautiful, but if you come in off season it is freezing cold with no heater and therefore virtually unusable. Also no towels around, absolutely zero service up there during the day or evening |If the owner spent half the effort s/he put on decoration into customer service, it would be a fabulous hotel. Pity that after 4 nights here we are left with the feeling that there is no thought put into customer needs. For the price we paid, I can’t recommend this hotel.

My sister and I stayed for 10 nights and can’t say more about how welcoming and helpful the staff at reception are. From booking and cancelling restaurant reservations, to suggestions of their favourite beaches etc. ||The room was lovely and the design was perfect. It was a joy to come back to a clean room after a day out. Thank you Housekeeping. Our room was a little noisy in the morning due to the restaurant downstairs setting up. But goes with the territory. ||Great location, 25 minute drive to most places on the island, great restaurants, cafes and stores in the village.