Gaylord Restaurant

This was my first visit after the revamp - there's a smart art deco vibe - sleek lines, black and white photos. It was a very busy Saturday night, so the chatter of conversation buzzed super loud. Still, we were quite cozy at our table for three in the upstairs area - unlike some Bombay restaurants, a goodish sized table. The food menu seems to be as before, with their signature so called Continental dishes and the usual Indian choices. The drinks menu seems to have been updated. Service was a little slow initially, but perhaps it's part of the charm of the place.

A restaurant since 1956. Some really loyal staff. Good food no service. It’s really a royal treatment and is an upscale crowd place. There are a lot of Bombay stories and pics here of old Bombay. The place is redone recently and is jazz. It has a bar on the 1st floor or upper deck I would say. There is a bakery attached and has been running for ages now. This was frequently visited by Shankar Jaikishan and some of thier photos. There was a dedicated place for them previously.

A friend and I visited this place (first time for me) though I've walk passed it a couple of times. Gaylord is located outside Churchgate station merely 3 min walk. It was a bit rude experience when we entered as all the tables had reserved plate on it, and the team out there were just kinda ready to push us out. My friend after enquiring and questioning managed to get a table for 2 (which makes it a compulsion that you need to book a table in advance) We were then received by the General Manager of the restaurant, Ashley. He was kind, cordial and professional. Made sure we were served well and did visit personally to check on out food and drinks menu (for which I would rate Ashley a 5) The sitting arrangement is outside, ground level and level 1. There is an inhouse bakery right at the entrance. Food menu with exquisite and lavish so are the prices because is SOBO 😂😂 All in all we had a good evening.

Hotel Gaylord came highly recommended from a friend and once u step into this place the nostalgia is evident. Scrumptious food Reservations are required as it's very popular and we had to wait for about 30 mins but it was well worth it Thanks to jagmohan the server who was very courteous and the manager Ashley as well.

Why is this bakery so hyped? This is the ONLY place where I could not even have a bite of veg puff. It’s the worst bakery I’ve ever been to. Fail to understand why it’s so hyped !! And to top it all the staff is rude and weirdly judgemental.

So we went to gaylord after hearing about their famous bakery where we get to pick up the stuff right from the shelf by ourselves. It was pretty crowded, we picked some pieces from bakery and made sure to ask whether we can sit inside the restaurant at the billing counter. Only after they said yes we went ahead with our trays. In the open area outside we couldn’t find an empty seat so we proceed inside; but suddenly one of the management person literally yelled at us ‘nahi andar nahi jaaneka, agar bahar jagah nahi h to jao waha entry pe jaake khade raho.’ Surprised by that we left with our stuff and sat in the Tata garden to enjoy the lunch. Honestly you can find better chicken puff at any small and cute bakery in Bandra in half the price. Overall it was pretty overrated place with worst service experience! So unless and until you from that ‘sobo’ upper class you wanna think twice before going here!

Have been there twice, the first time was just to explore and loved the pasta the mojito too was apt they take the order and also serve you with a smile it was the first time I experienced that the service man was attentive and came up as soon as we were done with first round of food. Second visit to the place yesterday we sat inside as the outside is under maintenance ordered a cappuccino, the cog was served and after 2 mins the manager called in all the service persons at one table and was loud enough that all the customers sitting can hear him out, he started training them on how the coffee/tea cup should be placed and spoon placement then he moved to what was served along with the beverage which is biscuit like stuff and cookie you can check it in the picture. Again he was loud enough to be heard even if we were seated at the other end of the room he says ye ek hi deneka we saw our cup and there were three plus one cookie. Plus he referred to our order and while explaining he says one of his service person “aap aage aao na aapko chupneki bohot Aadat hai” and I saw the person was way too elder to him. We understand that he had his reasons to take the emergency training session and he was the manager he can do what he wants with his team but you should not be referring to order at least in front of that same customer we were uncomfortable that dude are you in loss with two extra biscuits being served or even it is because of presentation point of view go to your kitchen and take the session if that was so urgent. We could not give our feedback then and there because of the awakwardness we got into. The cappuccino was not cappuccino enough and to the addition the mood for coffee was ruined it was like just chug the coffee and leave.

I visited this place just by luck when I was looking for a cafe or tea house near Nariman Point - Churchgate. I dropped in for an evening tea with my wife. This place a a nice ambience and best location. I didn’t eat anything here so I cannot talk about the food. But yes the Tea that I ordered was one of the best Teas I have ever enjoyed. We ordered the Assam Masala Tea pot and it came with the classic setup of Tea pot and the beautiful crockery. The first sip only sent a pleasant wave in my mind and refreshed it in just no time. If you visit this place, I will certainly recommend you to enjoy the Tea options. The prices are of course on higher side for the quantity. But worth a try. Also there is a bakery section with some really nice selections.