Gaylord Restaurant

I recently visited this restaurant and found the overall experience to be decent. The food was okay in terms of taste, but it could have been much better if it had been served hot and fresh. Serving lukewarm dishes does affect the dining experience. On the positive side, the environment and ambiance of the restaurant were quite good—clean, comfortable, and pleasant for dining with friends or family. The staff was polite, and considering the location, the prices are affordable and value for money. If the restaurant could focus on improving the quality of service, especially ensuring that the food is served hot, it would definitely enhance the overall dining experience.

I recently dined at Gaylord with my friends, and unfortunately, the experience was very disappointing. The service was impolite and unprofessional from the beginning. We had to wait almost 10 minutes just to receive a menu, and only after we asked for it ourselves. To make matters worse, when another guest arrived, the staff immediately handed them a menu and attended to them with full attention, which made us feel ignored and undervalued. The delay continued during billing as well. We requested the QR code for online payment, but the staff member disappeared without responding. After waiting again, we had to ask someone else, only for the same staff member to return later and casually remark, Oh, you didn’t get the QR? Such dismissive behavior is not acceptable in any professional dining environment. The food itself was another letdown it was poorly prepared and not worth the price. To add to the disappointment, dishes were even served in broken plates, which is shocking for a restaurant with Gaylord’s reputation. As someone who also works in management, I strongly believe every customer deserves equal treatment, regardless of appearance or background. A brand as well-known as Gaylord should uphold professional standards and ensure that no guest leaves feeling disrespected or neglected. Sadly, our visit was a complete waste of time and money, and I hope the management takes this feedback seriously to improve both their service and staff training.

KIND ATTENTION TO PURE VEGETARIANS VISITING THIS RESTAURANT!!! Please note that this is Majorly a non vegetarian restaurant. We were group of 10 people visited this restaurant on 15th August 2025 Dinner. Ordered Punjabi meal course and 2 types of Pasta. 1. Pasta Order was fully forgotten by the staff even after waiting politely for 1.5 hours, we didn't receive the same. 2. The Paneer sabzi and masala chana was too bland and full vibes of non veg dishes came from it 3. Service was pathetic and order came very late. 4. MAIN. THEY DONT HAVE SEPARATE KITCHEN FOR VEG AND NON VEG MEALS (WE GOT TO KNOW ABOUT THIS AT THE END OF FINISHING OUR MEALS. VEGETARIANS ARE SUGGESTED TO GO FOR ANY ALTERNATE RESTAURANT. I HAVE INFORMED THE MANAGER AS WELL AS WROTE MY FEEDBACK TO THEM. THANKS

There are many iconic restaurants in Mumbai, each with their own history and beautiful story and the one I really like dinning at is Gaylord Restaurant whenever I am in Mumbai. Warm welcome most of the time 😁 Getting a table of your choice can be difficult if you haven't reserved your table in advance. I can forgive noisy ladies just for the food so delicious and mouthwatering, my favorite is Keema Nalli Gosht. The place is perfect for any occasion. I love the vibe about the place. A big thank you to the chefs and servers for their dedication in serving us hungry customers 😁 Plz do book a table in advance for a good table.

Lovely place n good food. The live Piano is Cherry on the top for the ambiance. The outside sitting arrangement is also very nice

Super dining experience!! The food, the taste, the warm n cosy ambience...all deserve a 5* Special mention about the staff; whether suggestion regarding menu or the approach and service; extremely courteous Overall experience that will leave a lingering memory; will definitely keep going back with my family!!

A pleasant and calm place, we did not try proper lunch and had snacks only . But the overall experience is great. You can also order and work they have both indoor and outdoor sittings.

My friend suggested me Gaylord to try their classic English breakfast and it was perfect. Freshly baked bread, eggs, and coffee just what I needed. The all are so friendly I like the way they treat. Gonna try more next time.