P K.
Google
I recently dined at Gaylord with my friends, and unfortunately, the experience was very disappointing. The service was impolite and unprofessional from the beginning. We had to wait almost 10 minutes just to receive a menu, and only after we asked for it ourselves. To make matters worse, when another guest arrived, the staff immediately handed them a menu and attended to them with full attention, which made us feel ignored and undervalued.
The delay continued during billing as well. We requested the QR code for online payment, but the staff member disappeared without responding. After waiting again, we had to ask someone else, only for the same staff member to return later and casually remark, Oh, you didn’t get the QR? Such dismissive behavior is not acceptable in any professional dining environment.
The food itself was another letdown it was poorly prepared and not worth the price. To add to the disappointment, dishes were even served in broken plates, which is shocking for a restaurant with Gaylord’s reputation.
As someone who also works in management, I strongly believe every customer deserves equal treatment, regardless of appearance or background. A brand as well-known as Gaylord should uphold professional standards and ensure that no guest leaves feeling disrespected or neglected. Sadly, our visit was a complete waste of time and money, and I hope the management takes this feedback seriously to improve both their service and staff training.
