Ioannis K.
Google
In October 2023, I decided to order a pair of Thorpe model boots from Gaziano & Girling online. My regular shoe size is UK 11 1/2, and that's how I intended to order these shoes. After several emails with Dan, who seems to be the manager of the store on Savile Row, and also with Simon, who appears to work as a consultant in the store, I wanted to get the boots in size 11 1/2 as usual. Dan advised me to order the boots in size "F" for comfort. I questioned whether they would be too large, but he assured me that everyone orders in "F" and that this size would be perfect. After much back and forth, including a phone call with Dan, I ordered the model as recommended. Since I was ordering from Germany, I naturally paid customs duties, but I didn't mind. However, when the shoes arrived, they were far too big. I was then advised to simply wear thick socks with them. So, I kept the boots, but unfortunately, I can't really wear them, as they are still too large for my feet even with thick socks. To make matters worse, the shoes were delivered in a different color than what was shown in the online shop photos. I paid nearly €1700 and now have shoes that I can't wear. I will never buy from Gaziano & Girling again, and their advice was also terrible.