Morgan Evans
Google
Booked a table for six for a birthday meal out with friends. We ordered our food and drinks and enjoyed the atmosphere whilst catching up with one another. Unfortunately, we had to wait an hour for our food and witnessed multiple tables, that had arrived substantially later than we had, be served their pizzas before us. We were understanding that a larger group may take slightly longer than a table of two or three, however, as we had pre booked a table, the restaurant were aware of the number of guests that would be arriving and at what time. We were also not informed of the estimated time that we would have to wait. Given that four of us ordered the same pizza, it was not particularly complex. Once it had arrived, we all thoroughly enjoyed the food as it was to the usual high standard that I have always received from GB, however, I have never had, nor would ever expect, to wait an hour for food, especially without being updated.
Upon receiving the bill, the server had forgotten to remove the £30 deposit from the total which is an understandable mistake. When we requested that it be taken off as the website states is policy, we were initially met with some confusion and being told that it could be taken off “if you want”. Because of the slow service, we requested that the discretionary service charge be removed also, which was once again met with confusion and awkwardness.
I will be returning to GB as the pizza is exceptional, however, the service could be improved upon.
