Ella
Google
Genuinely one of the worst customer service encounters I have had in my life. The man who served me was incredibly hostile and rude, I asked for a small cup (€3.50) was given a flat portion of ice cream despite seeing others being served next to me who were given much larger ones, what you’d usually expect as I’ve ordered gelato many times before. This didn’t bother me too much, so I paid without questioning it, but on asking for a second spoon so I could share the gelato with my friend the man rolled his eyes and said confrontationally “one gelato, one spoon!!!!”.
Others around me also looked shocked by his rudeness - I said “so you’re saying I can’t have abother spoon for my ice cream?” he turned around, grabbed a scoop, waved it in my face and said aggressively “PAY €1 MORE IF YOU WANT ANOTHER SPOON THEN. GOODBYE”.
Honestly appalled, never been spoken to before so rudely. AVOID this place, avoid this man, it’s a shame as the gelato was delicious but I’d suggest having words with him about how he speaks to paying customers.