Zoe
Google
Great experience and service. I will say, it did take me about about a month to get my scans back, but I personally chose the "flexible" timeline and it looks like the lab exploded in business basically overnight so I can't fault them for that! My understanding is that they're adding staff and have removed the "flexible" timeline option to speed things up. Timeline wasn't personally a big issue for me, but it's something you might want to be aware of. I'm 100% positive it will get evened out soon enough, and they were very communicative almost every step of the way. One small nit-pickey area of improvement I'd give is that I got notification that the lab received the film several days after USPS said it was delivered. Considering that USPS sometimes delivers based on vibes alone, a quicker notification that the film was at least received in-store would ease some anxiety I think.
I'm new to film, and did not feel at all judged or mocked when two of my rolls came out completely blank - in fact they gave me store credit even though I'm the dadgum dingus. The roll that DID come out had great quality scans, and I'm excited to see the prints.
Price-wise, I'd recommend choosing a cheaper lab if you're say, film-testing a camera and aren't sure if any of your pictures will come out well, got high and went wild taking pictures of the ceiling, or you gave your old point and shoot to your six year old nephew or something like that, but if you have a few rolls that you're confident are absolute bangers, go for it, they're honestly great.