Generali Travel Insurance

Absolutely atrocious experience - from the online portal, through to the customer support experience, culminating with the decision regarding the claim itself. Purchased a premium travel insurance plan with Generali. My mom ultimately had to cancel a planned trip to Germany due to medical reasons. After starting the claim process online, we were asked to send a patient authorization form to an address in the US via post. This resulted somehow in a second claim being automatically filed as we waited for the physician’s statement so that we could submit the original claim. Adjuster informed my mom by phone that it wasn’t even necessary to send the patient authorization form in the first place, counter to what the online portal instructed us to do. Weirdly, the online portal only ever displayed the one original claim that we filed, and we ended up having to submit all of the documents all over again, this time via email. It took weeks and multiple phone calls and emails to clarify the situation and get the claim looked at properly, a big reason due to the fact that the Customer Support representative made not one but two errors when noting down my email address. All of this hassle only for the claim to be denied in under 48 hours, despite our policy clearly stating that medical reasons were covered. A total waste of time, money, and effort. I strongly recommend you look elsewhere for an insurance provider. Personally, I will never go with Generali again.

Highly recommend Due Travel Insurance. Unfortunately, my household came down with the flu during Thanksgiving week and we had to cancel our trip to California. I submitted the required documents, and my claim was settled in about two days. They reimbursed me quickly for the Airbnb cost difference with no hassle. The process was smooth, fast, and stress-free during an already stressful time. I would definitely recommend them.

Days before my wife and I were set to take a cruise vacation, her mother had a serious medical emergency. Since my wife was her Health Care Proxy and Power of Attorney, we simply had no choice but to cancel our trip. After her hospital release, I called Generali to see if our travel insurance policy covered this event. I spoke with Erin, and after checking with her manager she said we were indeed covered. Her compassion and empathy was sincere and very much appreciated. Same goes with the email correspondence. Once I was able to gather the needed documents for submission, approval and electronic payment was fast and efficient. The customer service from beginning to end was outstanding! Life is truly unpredictable. My wife and I are thankful that we took out our travel insurance policy with Generali Global Assistance. Going forward, we can easily recommend them as the "go to" travel insurance company.

We had an issue on our trip and had a covered item to submit. The process was easy to do once we had the information needed. The payment was processed almost immediately. It is a great peace of mind to work with Generali Travel Insurance. It was a great experience. We will definitely plan to use again. We have used Generali in the past but never had a claim before. This was the first time and we were very pleased.

I buy Generali Travel insurance for all my international trips several times a year. This October, it was the first time I filed a travel insurance claim. Filed in the evening, received an approval of my claim next day before noon. Once an account for compensation was set up, the claim was paid within 2 business days. Fast, efficient, good customer service. Of course, you need to do your due diligence with obtaining proper supporting documents for your claim.

One star is too high! It has been 4 months after my claim for car rental damage and they still have not paid my claim. If you are European, please chose a local agency, Generali will ask you for documents unavailable in European banks causing deliberate delays and then not even make payments when they are supposed to but will still put your case as paid and resolved... Horrible horrible experience. Please chose better!

One month before a scheduled biking vacation, I had a riding accident that resulted in three broken ribs. Obviously, I could not go on this trip. I contacted Generali Customer Service, and they guided me through the process stating at the end that once I completed my paperwork, I would be contacted about a week later on the disposition of my claim. To my amazement, I was contacted less than a week after I filed my claim and the money was in my bank account that afternoon! I was really impressed and ease at which I could file me claim and get my refund.

There’s been two situations where there has been a change of flights when I was flying from the UK to the US, and the changes were setting me back for hours. The options that the airline were giving me were not viable, and specially after being on a nine hour flight, all you want to do is get home. When I called the travel insurance agency, they had me sorted out on a flight back home within 30 minutes. I could not say enough good things about them, and I refuse to travel overseas without them. When travel plans get changed in such a chaotic and hectic way, I’m always happy to know that this insurance agency will have my back. I’m super thankful for them.