767walidm
Google
I stayed at Generator Barcelona and unfortunately had a very bad experience, mainly because of the reception staff and the way they handled simple things. From the moment I arrived, there was no warm welcome or any sense of hospitality. The staff at the reception seemed uninterested and unfriendly, and I immediately felt like guests were treated more as an inconvenience than as customers.||At check-in, I was clearly told that I could use the locker for free. There was absolutely no mention of any additional cost or rental fee. I used the locker without any issue—until suddenly, in the middle of my stay, the staff approached me and informed me that I now had to pay to rent the locker. Their attitude was rude, confrontational, and completely lacking in professionalism. Instead of explaining things politely or admitting there might have been a mistake, they acted as if I was trying to take advantage of something that they themselves had initially told me was free.||Even worse, I was charged twice for the city tax. My booking clearly stated that the city tax was included in the price I had already paid. Despite this, the receptionist insisted that I had to pay the tax again on arrival. When I tried to explain that the tax was already included in my reservation, they didn’t listen, didn’t check properly, and showed no interest in solving the issue. I ended up paying the city tax two times due to their lack of communication and poor handling of bookings.||Overall, the reception service was extremely disappointing—disorganized, unhelpful, and surprisingly disrespectful. I expected much better from a hostel with the reputation of Generator. Unfortunately, because of the unprofessional behavior, misinformation, and extra charges, I cannot recommend this hostel, and I will not stay here again.