Geraldton's Ocean West Holiday Units

On 16/01/2026, my family and i stayed in one of the units that was pre-booked and paid for online from the website Booking.com During our stay we have utilised the fridge in the unit which had a tray with a repaired crack at the bottom of it. The attempted repair was evident before our arrival. We have placed a container of food in this tray and the food has accidentally spilled into the tray. The tray that was poorly repaired did not contain the spill and this has seeped through to the the fridge seal. We had only realised that happened as were packing for our departure and tried to rectify with the products we had on hand. I left knowing there may have been an extra cleaning fee we may have had to incur but also knowing that stain left behind could be completely removed as we have experienced a number a times successfully. Three days later I have received a text message, "Hi Shar The housekeeping team has reported this issue of fridge and tried cleaning it but it doesn't wash off this has been charged for replacement attached herewith are the pictures taken. Thank you Ocean west " I have responded with a number of suggestions to help them with the stain as we have done in the past and the response i received instantly was, "Hi Shar yes we did try use cream cleanser and bleach but couldn't get it off " I then went on to call the number that I had been messaging and spoke to only of the cleaning team members who then advised my best option would be to speak with the manager, Natasha the owner and to contact the main number. After trying to contact the main number a number of times as the cleaner advised told me now was a good time to contact her, I received a text from an unknown mobile stating they couldn't answer right now. I asked who that was and then she confirmed it was Natasha. I waited for a call back but received an email from her first, "Hello Shar, Thank you for your email. The charge of $326 has been correctly applied and relates to damage to the fridge that cannot be rectified through cleaning. The staining is permanent, causes the appliance to appear unclean, and renders it unacceptable for continued use. While you have agreed to cover the cost of the fridge drawer, the staining to the fridge itself occurred due to liquid being spilt throughout the appliance. Regardless of any prior issue with the tray, the outcome was permanent damage to the fridge, which necessitated replacement. Had the tray been removed at the time the curry was spilt, the fridge could have been properly cleaned; however, it was left in place, allowing the contents to stain the appliance. Cleaning recommendations were followed; however, the stains could not be removed. As such, the charge does not relate to unauthorised services but to damage requiring replacement, and the amount has been applied accordingly. We will not be refunding or reversing this charge. Should you choose to pursue a chargeback or leave a review, we will respond with documentation and evidence supporting the condition of the appliance and the basis for the charge to both your bank and publicly, if required. The appliance was not left in the same condition as it was upon your arrival, and the staining was not caused by us. This matter is now considered resolved. Kind Regards Tash Hen*****son Manager" After a number of calls and text, she refused to come to a reasonable resolution and charged my card a cleaning fee as well as replacement of the fridge seal. She did not take any accountability for the poor repair done on the fridge tray which made the spill spread. She rejected all my attempts to help. She then continued to send me degrading texts which went on unprofessionally and I asked her to stop as I knew there wasnt going to be a reasonable solution reached. She refused to do so and told me to grow up. I have since made claims with consumer protection and ACCC as I dont believe there was fair treatment from her personally

Since moving to Geraldton two months ago, I have had two stays here and had nothing but a positive experience on both occasions. The second time I stayed, my housing situation fell through quite suddenly and Tash and the team went above and beyond to accommodate myself and my family who came up from Perth briefly to support me. Tash was attentive, caring and empathetic, and personally went out of her way to help me find permanent housing. She was always great value for a chat and did what she could to ensure my stay was as comfortable and as seamless as possible. I couldn't recommend Oceans West enough. You're in safe hands here. Thank you for all your support and help as I found my feet again. I'm so grateful for your generosity and kindness

Great motel right on the beach. Check-in requirements were same as most motels but Ocean West was a very smooth process so we didn't have to wait long before getting our room. Staff very friendly and advised of what was on in town and the best places to visit. Thank you for making our stay so enjoyable!! 10Stars!

Great sized rooms at a really good price. Was pleasantly surprised with all the amenities provided inside the room and was pleased with how clean the rooms and the hotel was. Staff were fantastic to deal with and would definitely recommend

DO NOT STAY HERE!!! Booked a single night to stop on the drive up to broome , was charged $203 for $195 booking , they gave us a 3 bedroom unit instead of a 2 bedroom unit and then charged us and kept the $203 bond that they took from my card apon check in without telling me with no email.or call to say they were doing so. Their policy says $25 pwr extra bed if they really want to charge me and do it correctly I emailed and asked why , they said because we used the extra bed so lost the entire bond. Disgraceful. I should of checked other reviews before booking. Seems there is many complaints about this property. Its shame , they are nice little units but obviously run very badly and unpressionally

Staff very friendly. Community bbq area was clean and very convenient. Unit was clean. A little disappointed in the shower... very tiny and the shower curtain just kept sticking to you.. otherwise we were happy.

Hot water lasts 5 minutes, and takes 30+ min to return. We couldn’t shower everyone so had to shower kids at a relative’s home. I feel this should have been disclosed somewhere. Rusted showers, stained cupboards and carpets, dodgy back sliding doors that could easily be opened if someone tried. There were layers of dust on the pipes behind the stove - very visible and very accessible to be able to clean as it is a stand alone stove that can be moved. Oven was nasty. Walls and light switches had built up grime and food splashes. We were accused AND charged for taking a single pillow without being informed until I requested an explanation as they took $80 from my account (mind you, there’s a $100 cleaning deposit). Luckily we thought ahead and took before and after photos! After several days of emailing we were refunded and offered a discount for our next stay. Would not recommend due to uncleanliness, being charged without prior notice, not being provided an explanation until I kept requesting one. There was also no notice of when the remaining cost of the booking would be debited, just an estimate of “about a week before your stay” so you are expected to hold such a large amount in your card if you’ve booked online. For $500 p/night this hotel is way below standard. We were so disappointed.

was a lovely stay, very nice service. the rooms were fantastic. would recommend staying here any time! staff were very friendly and helpful.