Restaurant & Wellnesshotel Gerbi

Beautiful old hotel right across from an amazing beach for the summer, with a pool for the winter. Rooms are nice and have great views, but our kitchen and bathrooms were a bit dated. Great service, but the restaurant was overpriced for the quality of the food, better options elsewhere in the village.

I come here very often. The rooms are beautiful and spacious, with stunning views. The wellness and spa areas are perfect for relaxation and peace of mind. “The restaurant was great — delicious food, live music, and excellent service.”

Cosy restaurant with great view of the lake and the Alps. Good was very good, service friendly. Recommended.

My husband and I have recently returned from an 11 night stay at the Hotel Gerbi. We travelled with Inghams and booked a superior room overlooking the lake. We chose the hotel because of the leisure facilities and booked this hotel rather than the sister hotel, the Alexander, because the Gerbi's rooms are larger and we liked the more traditional look of the hotel. The room was certainly large (although somewhat spartan) and had a nice view of the lake so nothing to complain about there.||The location of the hotel turned out not to be ideal for us. As we had no car, we ended up walking about 20 minutes most days to get to the bus stop or the boat station. Some guests used the hotel minibus to get to and from the village centre each day but we didn't feel comfortable about using the minibus as a taxi service so instead walked or occasionally took the free local bus which stopped hourly outside the hotel. As we didn't use the hotel's leisure facilities as often as we had planned, we would have been better off staying at a hotel closer to the village centre.||Our main disappointment with the hotel was that we never felt truly welcome or valued. The mood seemed rather sombre and we did not experience the hospitality we would have liked from a family-owned hotel. The couple who I think were the owners seemed rather world-weary.||We ate breakfast in the main restaurant or on the terrace but dinner was always taken in a more modern restaurant, the 'Gerberei' or its terrace. I think guests on half-board ate there while a la carte guests were in the main restaurant. Sometimes the Gerberei was very quiet but it was also sometimes used additionally for groups or families so could be rather raucous. Meals were often not very quiet or romantic and sometimes the service was slow. We had the impression that a la carte guests were favoured while those on half-board just had to wait. The offering at breakfast was good and the evening meals were fine but not always to our liking (particularly the vegetables). However, as there were 4 courses we never went to bed hungry. The soups were particularly tasty.||All in all, the hotel was a little underwhelming and our holiday a little disappointing but, of course, this is entirely subjective and I'm sure other guests will be perfectly happy at the Gerbi.

The Wellness Hotel Gerbi was a great find when looking for a nice hotel few days near Lake Lucern. The room was spacious by European standards and comfortably fit our family of four. The hotel offers two heated pools, five saunas, a cold plunge, and a beach front dock. The location can be difficult if you are traveling without a vehicle. However the hotel has a shuttle service that can pick you up or drop you off at the ferry docks. I highly recommend the Gerbi and will stay again next year.

AVOID THIS PLACE - lots of other choices. Lucerne is such a nice place I would stay there. Family run hotel but owners made me feel like I was an inconvenience right from when I first walked in the door. $650 for 2 nights turned into $900 when they messed up during check in and decided to charge $250 on check out. Room was spacious but dated and furniture frayed. Bathroom was updated. Ceiling in room was covered with splattered bug guts. I counted at least 20. No temperature control in room. Spa was ok but was told that in order to save money only 2 of 5 sauna/steams were turned on. For the money they charge they should be ashamed - they need to make available all services they advertise. Don’t be fooled by the pictures - the views are ok but they need to cut down 2 trees that block view from in the outdoor pool. Breakfast was continental with cold eggs and odd tasting bacon. Decent selection but still a glorified continental breakfast. Owner doesn’t tell you you need a reservation for breakfast but staff clearly annoyed when you show up without one. Odd. Bottom Line: I would avoid this hotel. It’s certainly not a 4-star experience. This is a 3-star hotel because of its spa but I give it a 2-star due to the level of service received. There are plenty of other hotels to stay at and I would strongly encourage you to explore other options.

We had a family room, with plenty of space, a small kitchen, two sofa, a small terrass and views of the lake. However, having a second bathroom would have been perfect. The spa and beach were great. We really enjoyed our stay a lot.

The short: if you like very mediocre overpriced food with bad service this restaurant is a great option. The long: had dinner here on the terrace friday night at 20:30ish. Ordered from the main menu and our order was accepted. 10 minutes later the waitress came to say that rejected our order and that we instead had to order from a smaller limited menu. After going back and forth with the oblivious waitress, we got a new order in and the food came a bit later. Multiple things were wrong and generally the quality was poor. I say this as someone who has spent 9+ months traveling in Switzerland and eaten at many restaurants (hotel and otherwise) and this was probably the worst experience Ive had. The tartar was especially bad. We confronted the staff about it and they were pretty nonchalant. This is an expensive restaurant for tourists/foreigners and is to be avoided. Dont waste your time (or money) here. They are clearly short staffed and ill equipped.