GHL Bioxury Hotel

The standard room is a little tight for 2 people but he deluxe is fantastic for not much more in price. The staff is so welcoming, happy, helpful and attentive to your time very need. The dining room staff well the are top notch! The food is really great, prices reasonable. I noticed so many residents/ business professionals bring clientele here for lunch. Sunday breakfast crowd was packed. I’m hoping after this 5 night stay there will be room for us the last 14 nights of our stay in Bogota! Say hi to CARLOS….HES VERY SWEET, CARING AND CHARMING!

The staff wanted us to pay an extra for our room at the end of our stay when we had booked that room type (their system didn't match the one from our agency) but all was sorted in the end. Rooms were clean and decent size although the exhausting fan in the bathroom fell during the night. Overall hotel is nice and with a very good breakfast selection.

Dishonest Charges, Poor Customer Service I rarely leave reviews, but my experience at this hotel compels me to warn others. My daughters stayed in room 308. During their stay, they received a letter claiming that a towel and a sheet were “permanently stained” (with makeup and self-tanner). Without any attempt to properly clean the items, and without our consent, the hotel charged my credit card — even after I asked clearly whether we were being charged and was told no. That turned out to be a lie. When I asked about the policy, the response was simply: “This is hotel policy.” Let me be clear: I’ve stayed at luxury hotels all over the world. Not once have I ever been charged for stained linens. Most hotels know how to clean these types of items — especially white towels and sheets — using industrial products. The hotel made no effort to do so and jumped straight to charging us. Even more frustrating: no dark-colored facial towels were provided, which many high-end hotels offer specifically to avoid this type of issue. I asked — politely and reasonably — that if we were being charged for the linens, we should be given them. After all, if we’re paying for them, they should be ours. That request was ignored. The hotel’s behavior was dishonest, petty, and deeply disappointing. If you value fairness, integrity, and real hospitality, I strongly suggest staying somewhere else.

Great location very close to the mall and restaurants. Felt very safe. Very kind and helpful staff, but some didn't speak English well, yet we managed. Often taxis right in front. Good breakfast and restaurants inside. The shower was very nice with an interesting moat at the bottom. There are many elevators. The gym is small, but sufficient.

Exceptional experience. Cannot say enough about the service mindedness of the team at the hotel. They are the true embodiment of hospitality. The lobby and restaurants were beautiful, and the room was immaculate. The surrounding area is walkable, safe, and extremely upscale with anything you could possibly want or need nearby. Had such an amazing time that we added an additional night to explore Zona Rosa more. Can't wait to return to Bogotá, and will absolutely stay here again!

The rooms are comfortable and clean, the customer service is top notch on every interaction, from the house keepers to the front desk (and everyone in between). The breakfast buffet is plentiful with tons of healthy options, Gitane and Salvaje are great dinning options within the hotel and it is worth mentioning that they rival and/or surpass some of the nearby restaurants. Will definitely stay here again.

Least luxurious experience I have had in a while. My husband and I attended a wedding and booked a room here. When we arrived we were given a single room key which also served to select the floor in the elevator and operate the lights in the room. We spent unnecessary time coordinating elevator trips and passing the key. The room was small with almost no storage/closet space to unpack. I had a full length dress that could not be hung properly. There was a motion sensor light that flooded the room even during the night while my husband tried to sleep. We asked if it could be shut off and were informed it could not. We were in room 308 near the elevator and often heard clear conversations of people in the hallway at all hours. The stairway alarm would go off daily as someone used the stairs. I would not book here again.

We were unimpressed by this hotel. The rooms were well appointed but small. Ours was apparently near a ventilation shaft, because it smelled of fried food when the kitchen was in operation. The staff were not overly friendly and the breakfast service was chaotic. We would not go back.