Jeyson L.
Google
While my stay at this hotel had some truly commendable aspects, there were notable areas in need of improvement—particularly concerning guest service. The staff, especially those attending the dining area and front desk, did not convey the warmth or attentiveness expected from a property that identifies as a four-star hotel. On more than one occasion, I felt overlooked, including a morning when coffee was offered to every guest in the dining room except myself. This lack of inclusivity suggests a bias toward their usual local clientele, which unfortunately diminished the overall hospitality experience for a more international or active traveler like myself.
That said, the room service was exceptional—punctual, efficient, and consistently delivering high-quality meals. Housekeeping deserves special recognition: the room was spotless every day of my seven-night stay, and the housekeeping team consistently carried out their work with a smile and a service-ready attitude.
In summary, while the operational aspects—cleanliness and room service—met a high standard, the guest-facing staff, particularly at the restaurant and reception, would greatly benefit from focused training on service etiquette and inclusive, friendly guest interaction. With improvements in this area, the hotel could truly align its service level with the four-star designation it claims.
