Nathan L.
Google
We booked through the website and were thrilled that there were less fees than booking through Airbnb and VRBO, as the website said that “The advantage of booking directly from our site is you’re just paying for the room and a one-time cleaning fee.” On our way to Terlingua, we reached out to get the check-in information, as it hadn’t shown up in our texts or emails yet. The property manager sent us a link to a website to check in, and in doing so, we were prompted to pay either a $1000 refundable security deposit, or a non-refundable $65 security deposit. Now, were able to afford the $1000 deposit, but a lot of people wouldn’t be able to and would have to pay then non-refundable $65 deposit. It is absolutely despicable to pull a bait-and-switch like that. It’s a textbook example of false advertising, and this place will not be getting my business again.
The accommodations were nice enough, I’ve been staying in terlingua for years and part of the charm is not knowing what to expect. The biggest issues I had were things that could easily be fixed, and poor customer service. Here’s a quick list:
1. The restroom has no ventilation and smells like feces. The fan inside doesn’t work. It’s like a sauna during the day. It wouldn’t take much to improve this.
2. There was a cool lantern inside to use when sitting outside at night, but it was dead and the charger was nowhere to be found. We texted the property manager, and never received another charger before we left, or really any information about it.
3. In general, the property manager was nowhere to be found. We didn’t have any major issues, just the lantern, but every time messaged them it took 6-8 hours to hear back. They said the charger should be in the room, we told them it wasn’t, and we never heard back from them. It would have been nice to have, as there isn’t much light outside.
Overall, the place isn’t bad, but I really don’t like the company, as they employ false advertising and bait and switch tactics. The customer service is bad too.