Connector51171409759
Google
Inconsistent quality for consistently high prices. You have to remind yourself over and over again that you're paying for the location.|The location is an absolute dream with amazing views from the (beachless) beach club and the hotel rooms. They offer drinks and snacks during the day which are consistently delicious and expensive (20€ for a Spritz or non-alcoholic cocktail).|The hotel rooms do offer a great view from the balcony, but were also tiny, dusty (not cleaned under the bed) and you could hear everything your neighbors were doing. It was the only place without a rain shower in the bathroom during our 2-week stay in Italy, even though the room rate was the highest.|We stayed here for 2 days and on the first day there was a wedding party in the location next door. They blasted very loud dance music from 2pm - 8pm which was deafening not only throughout the entire resort but also in the badly isolated hotel room. We complained multiple times and asked the service team for information how long this would continue. The service lady told us multiple times she would call and inform us but even after three requests and multiple hours just simply didn't do it. We had to leave the resort and get dinner somewhere else just to stop the noise.|The next day we complained to the other service lady and she apologized and said they will do better next time. She offered nothing in return. As the day continued we would eventually get a free drink. While that is somewhat nice, it's just kind of a joke compared to a full day of techno terror and lying staff at your "eden resort".|The food they serve is freshly made and of solid to high quality. We had several dishes on the menu, some of which were boring and mediocre, others were really nice. You pay 30€ for a small pasta with tomato sauce.|Other service annoyances were a glass splinter they had overlooked at cleaning in the restaurant area and my partner stepped on, which lead to a 1cm deep cut in his foot. Some waitresses don't speak English. When I asked for joghurt with fruit at breakfast she said they didn't have that and then continued to serve the table next to us (a couple that spoke Italian) some joghurt with fruit. Some of the pools were always closed for some reason and at 7pm they asked us to leave the pools because they would be cleaned now (which didn't happen for the rest of the night). When I payed upon our departure, the three ladies at the reception were talking about my tip ("manchia") in Italian, but I don't know what exactly they said. When I asked what they were talking about, they said it was nothing. Overall this is a disappointing service team for a place that thinks itself to be a high-class beach resort. The place clearly is a beach bar first and a hotel second. Having a fantastic location alone just doesn't make up for a badly trained service team in which some are doing their best while others are lying, joking about guests or simply refusing to do their job.|The owners of the place were even lying in their answer to my Google rating and insinuated I was lying in my review... That interaction just seamlessly continued the experience we had at the resort. This would be disappointing anywhere, but it's just highly inappropriate in a place in this price range.