Chloe T.
Google
I feel compelled to leave this feedback because I really hope it doesn’t happen again.
Tonight, my friend and I finished our visit and called an Uber. We waited in the front room by the salon chairs — my uber was 8 minutes away. We were just chatting waiting for the uber (not drunk, not being loud), when a server came over and told us we weren’t allowed to wait there. I said, I am so sorry, I am wating on my uber. I showed her my Uber app and explained it was on the way, but she still said we had to leave.
It’s –10°C in Toronto tonight! I understand that businesses have policies, and I’m sure she was following instructions, but there’s a difference between enforcing a rule and applying it without humanity. Asking two women to stand outside in that weather is lacking in kindness, empathy, and basic decency.
I used to love this place, but after tonight, the experience feels tainted. I hope they reconsider policies like this and empower their staff to show compassion.
Response after hearing back from the owner:
I’m not going to lie — I actually appreciate that you defend yourself from the negative reviews and clap back. It’s rare and, honestly, refreshing to see a business openly challenge situations rather than defaulting to “the client is always right.” That said, I also think it’s worth reflecting on whether the team members you have greeting guests lead with kindness and warmth. Unless that’s not the type of environment you’re aiming to create.