Alfian P.
Google
Made a reservation for a large group of 12, was welcomed and seated on time. But the experience gone down the drain from here.
Below average food quality - tasteless or funky tasting salad; messy cold cuts, questionable linguine. Brought 3 bottles of wines to be decanted, the decanter was filled to full with 2.5 bottles of wine. Ummm… we are in Bordeaux, and restaurant doesn’t know how to decant wine is a shame.
Topped up with RUDE service. Ordered 5 seafood linguine, only 3 came. We went to ask for the remaining two, the only “Lady in White”, I supposed the senior service staff/manager passed the massage to waiter, to inform us that they have run out of linguine.
No apologies were offered, and no one bother to inform us until we asked. This marks the end of the dining enjoyment and atmosphere.
There are multiple Marriott platinum and titanium elite members on this table, rest assured that we will provide feedback to the hotel operator.
The Feedback is not to tarnish the restaurant reputation, but such service is totally not acceptable. What a shame for a hotel restaurant operation - the team should really be more mindful of service.
The only lady in white tonight - if you are the restaurant manager, shame on you though - having no accountability for mistakes in the restaurant, pushing your waiters to face the diners. I have not heard from you throughout the bad experience.