Janet P.
Google
ABSOLUTELY HORRIBLE EXPERIENCE! Will not order again or recommend to anyone at all! Extremely upset by the lack of care, concern or accountability by the staff I spoke with. I have been a long time customer for over five years. I had an almost $75 takeout order which included a couple green salads for the first time. I ordered online on their website and nothing was mentioned about the salad being spicy or containing chillies. As someone who isn’t Indian and doesn’t eat Indian salads regularly, I was unaware that there were 5-6 full size chillies in the salad. My friend who is allergic to chillies had the salad and took a bite without realizing the chillies were in it, and had an allergic reaction. I also did and it completely ruined the rest of the meal as my mouth and palette were on fire! While I would clearly expect the main dishes to be moderately spicy, I would not expect a salad to be extremely spicy. Furthermore, not everyone likes or can handle spice like that, and it should be left as an “add on” option for those that want them. I called the restaurant with my concerns and suggestion that they revise the description on their website. I spoke to two different staff. They were both VERY rude and unprofessional in their tone and response. They didn’t take any accountability at all or acknowledge my concerns, or even apologize for this after I told them about my friend being allergic. No care at all! Just told me how it’s normal for Indian salads to contain chillies as if that’s something I should automatically know. Was also told to next time mention they not add that in my next order--no apology or offer to make up for this in any kind of way, and as if there was going to be another order after this incident. I felt ignored and wasn’t taken seriously at all. That is not how you make a customer feel when they bring genuine concerns to your attention. I was almost made to feel in a way that it was my own fault because “ The chillies were full and not cut up so I should have seen them”, and I “should have written in the notes that there was a chilli allergy” . As if I knew there would be chillies in the salad when that’s the only thing my friend had so didn’t think I had to. Also saying “They were full size placed on top for you to see it”, when they were really mixed all throughout it and blended with the lettuce etc. I was prepared to give them the benefit of the doubt as a long time customer, but the manner in which this was handled and the outright rudeness and dismissiveness makes this completely unacceptable.
