Lana Maria
Google
I visited your place today, on my 30th birthday. Although I’d been there a few years ago, I still find the system for ordering, paying, collecting food, and figuring out the correct sequence very confusing and not at all intuitive. There are no signs or any kind of explanation in your store to help people like me.
After ordering, paying, and picking up the coffee I’d paid for, I went back to the counter to collect my heated food. It was quite crowded and loud, but a woman working behind the side counter was handing out food to other customers, so naturally I thought that was where I should go.
When I gave her my receipt, she seemed quite confused and asked her colleague about my order. That’s when everything went wrong. The colleague from whom I’d ordered my food in the first place started yelling at me, demanding to know why I’d gone to his colleague instead of coming to him. Even after I apologized and explained that I didn’t know who to approach and that I found the ordering system confusing, he wouldn’t stop. He was very rude, and I left with my pizza feeling quite sad.
Since they didn’t give me a plate, I ended up eating a few bites of the mostly cold pizza straight from the wrapping paper. The coffee was really good, and the pizza was okay, but to be honest, I completely lost my appetite by then and left feeling quite down.
Although your food tastes good and your coffee is excellent, I won’t be coming back. It’s simply not worth it for me. I’d like to kindly ask you to treat your customers in a friendlier and more understanding way, because it really can affect their entire day and mood.