Michael F.
Yelp
We've previously enjoyed our fresh coffee, cinnamon roles & breakfast sandwiches here, but recently there's been an Attitude of "take it or leave it", especially with one employee, "Rachel". This morning, she completely messed up my Latte :( she made a horrible Latte + she only filled half My Own thermos cup. It was very bitter tasting... it was horrible Yuck!! When I nicely asked her to please have it re-made to my satisfaction, she was immediately combative, argumentative and sarcastic! Her demeanor was very inappropriate, stating, "I made it exactly how You'd requested" actually she didn't listen very closely when I asked for steamed Almond milk as a floater not completely made with almond milk. As the situation quickly escalated, the family business daughter, Marisol came out from the kitchen. She did not calm the friction, but served only to further exacerbate the problem! "Well, I sure do hate to waste this drink" she flippantly replied, "I'll remake it for you, Michael but 0nly this One Time!!" At this point, I just elected to leave as this had become extremely upsetting to me.
This certainly isn't my idea of how to treat someone who has been a daily "repeat" customer! Other recent reviews I've read also express this lack of appreciation for their customers! Embarrassing customers is surely N0T a Positive reflection of their 9 years running this local business.
Another customer came outside, when I was leaving, to tell me how appalled she was with how rudely they had reacted. She told me she was humiliated too by Rachel who had chastised her for not bringing her own coffee cup, she sarcastically chastised her saying,"You're not being very kind to our planet and won't you please help Save Mother Earth!
I called Glacier Perks a short while later to request a call back from the nice owners, Jeremiah or Ashley. Unfortunately, Rachel answered with her 'signature' sarcastic tone, belligerence and rude attitude... telling me she was much too busy running their business to bother with taking or much less relaying my message to the owners. I'm quite sure the Glacier Perks owners would have neither condoned nor tolerated their friends + customers being humiliated or treated in this manner! Why their daughter, Marisol displayed such an Attitude is baffling, as she's usually such an upbeat, genuinely kind young lady? Maybe working alongside Rachel has had a negative influence on her as well as their faithful customers?
Two Big Thumbs Down... WAY D0WN!
Keep in mind... This is just MY STORY of My encounter! I cant help but wonder just how many others never take the time or effort to post their own personal negative experience(s)? It's very difficult at this time w Covid to find employees who reflect the theme of kindness + appreciation... so my heart does goes out to these Owners!